EARN GIANT UK Salary
15 15 ROWLAND HILL COURT OSNEY LANE OXFORD OX1 1LE UNITED KINGDOM
TIN: 12840379
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Earnings on positions in EARN GIANT UK
EARN GIANT UK is looking for employees for positions:
customer service representative
Working hours
- full-time | Permanent
Education
- GCSE or equivalent
Responsibility
- recommend products in line with customer needs and requirements
- provide comprehensive and technical knowledge on all products within Giant Group brands
- advise customers of our services including Delivery and Click & Collect
- assist customers with the usage of our RideControl and RideLink apps
- autonomously follow operating procedures and policies to reach resolutions for queries and complaints
- provide feedback and suggestions on bottlenecks for department and overall company improvement
- ensure SLAs are achieved
- respond positively and helpfully to forum threads regarding our products
Requirements
- educated to GCSE level or equivalent
- previous experience with Service Cloud or a similar system ideal but not essential
- minimum of 2 years’ experience in a customer contact role
- excellent written and verbal communication skills are a necessity
- previous experience of working within the cycling industry or a keen interest in cycling and bicycle componentry would be very advantageous
- experience working to achieve set service level agreements
- customer service: 2 years
- whilst not essential from the start, there is an expectation that the successful candidate will be highly motivated to learn about bicycles, their componentry and other rider accessories