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E J HALL MANAGEMENT is looking for employees for positions:
service administrator
service administrator
Working hours
full-time | Permanent
Language
english
Responsibility
dealing with customer queries/enquiries/instructions over the phone or email in a polite and efficient manner and resolving their enquiries
ensure all service centre records are maintained in a manner satisfactory for audit purposes
ensure all necessary stocks of stationary are replenished as needed
maximise co-operation between branch administration and service personnel therefore promoting an efficient and pleasant working environment
accurately escalate any queries or enquiries to the Service Supervisor or Service Manager as necessary but also to be confident in using your own initiative to deal with customers/branch personnel in the absence of management
co-ordinate all relevant paperwork to enable the output of the service centre to be invoiced quickly and to ensure that customer accounts are settled as quickly as possible
co-ordinate the activities of a team of field service engineers to ensure maximum efficiency of resources that will satisfy the current and future customer base
Requirements
minimum of 3 years office administration experience
excellent knowledge of using computer systems to manage administration, including above average skills in Microsoft packages
project systems experience
service Administration: 3 years
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