telesales agent
Responsibility
- contacting potential customers via telephone, email or social media to generate interest in and sell our products
- achieve daily and weekly sales targets. Please note it is a FREE product we are offering
- update CRM and database systems
Show more +7 - the purpose of this role is to call hot inbound leads to check if they are entitled to a free boiler and other insulation products
- attend events and networking opportunities to maximise business opportunities
- identify and assess customers’ needs to achieve satisfaction
- build sustainable relationships and trust with customer accounts through open and interactive communication
- manage incoming & outgoing telephone calls
- keep records of customer interactions
- engage prospective customers through outbound calls to introduce our products and relevant promotions
Requirements
- strong telephone contact handling skills and active listening
- customer orientation and ability to adapt / respond to different types of characters and situations
- ability to multi-task, prioritise and manage time effectively
Show more +7 - an understanding of working in a target driven environment
- excellent communication skills with the ability to build rapport quickly over the telephone
- strong negotiation and persuasion abilities to close deals and secure long-term relationships
- flexibility and adaptability to handle a diverse range of customer enquiries and requests
- customer service: 1 year
- telesales: 3 years
- proficiency in using sales tools to track, progress and maintain accurate records
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