customer service representative
Responsibility
- serving as the primary point of contact for customers
- assisting customers with inquiries, orders, and product/service information
- resolving customer issues and concerns efficiently and effectively
Show more +10 - offering personalised product recommendations and upselling opportunities
- processing returns, exchanges, and warranty claims with precision
- maintaining accurate and organised customer records
- job Title: Customer Service Representative
- collaborating with cross-functional teams to tackle complex issues
- job Type: Full Time & Permanent
- staying updated on our products/services to provide informed assistance
- location: Bristol City Centre
- consistently meeting or exceeding performance metrics and goals
- contributing to a positive and collaborative team culture
Requirements
- A passion for delivering exceptional customer service
- high school diploma or equivalent; college degree is a plus
- previous customer service experience is preferred
Show more +7 - outstanding communication skills, both written and verbal
- strong problem-solving abilities and attention to detail
- empathy and the ability to actively listen to customer concerns
- proficiency in computer skills and familiarity with customer service software
- ability to thrive in a fast-paced and high-pressure environment
- flexibility to work evenings, weekends, and holidays as needed
- A commitment to continuous learning and professional development
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