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DRIFT IT is looking for employees for positions:
it technician
it technician
Trade
IT Operations & Helpdesk
IT Operations & Helpdesk
Benefits
company car
Education
GCSE or equivalent
we started Drift IT Services because we recognise the importance of education and believe in making sure that schools get best value and service
we have always strived to make sure our team is made up of people who understand and value the importance of education and enjoy building relationships
Responsibility
all tasks set within the realms of IT at both a Client’s location and internally within the Company
maintaining the highest standards of service and conduct with Clients and visitors
complete all regular scheduled tasks set in any Client’s Service Level Agreement
upholding and developing professional relationships with Clients
seek solutions in relation to IT problems faced on a day-to-day basis
provide proactive IT support and communication to clients
raise, investigate, troubleshoot and resolve support tickets using the MIS
provide escalated support within the Helpdesk team; investigating, troubleshooting, and resolving escalated support tickets
Requirements
to provide positive and consistent customer service to customers
to care about the outcomes of the support you and the Company provide
to be able to organise your work and support other Helpdesk colleagues
to be a team player and actively work together with all colleagues to provide proactive IT support
good communication skills and ability to clarify and explain instructions clearly
ensuring effective time management and prioritisation