inbound customer service advisor
6 the last 307 days, recently 2023-08-05
Responsibility
- we are looking for an experienced Customer Service Representative to join our team
- dealing with inbound customer enquiries through emails & telephone calls
- identify customer needs and provide appropriate solutions
Show more +11 - the successful candidate will be responsible for providing exceptional customer service and advice to our clients, responding to inquiries in a timely and professional manner, and resolving customer issues with accuracy and efficiency
- resolve customer complaints in a professional manner
- the ideal candidate will have excellent communication skills, a positive attitude, and the ability to think quickly and problem-solve in a fast-paced environment
- all sales leads are inbound. This job does not involve ANY Cold calling. Your job will involve working within a small but dedicated team to help drive the business forward
- continue to build doordeals relationships with new & existing customers
- provide excellent customer service by being patient, understanding, and friendly
- creating quotations for customers. Following up on previous quotations, making sure the customers have all the information they need to make an informed decision
- doordeals are Predominantly an online retailer of Timber Doors. Established 18+ years we have grown to become a leading independent retailer in this field
- processing orders. Liaising with customers to confirm orders. Gather additional information as necessary and keep them informed on the progress of orders
- dealing promptly and effectively with customer requests and queries, including invoice queries, to meet required time-scales
- working with other members of the Sales, Marketing and Operations teams, to identify issues, propose solutions and take part in projects to contribute to operational and sales efficiency
Requirements
- an understanding of Microsoft Windows products and technologies
- excellent organisation and administration skills
- excellent communication skills both verbal and written
Show more +3 - key eye for attention to detail
- A proactive working mindset
- customer service: 2 years
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