customer service advisor
Responsibility
Requirements
Current offers for the position:
Customer Service Advisor Leicester
Job Title – Customer Service AdvisorSalary – £20-24KDuration – Permanent / Full TimeSector – E-Commerce – Construction IndustryAre you looking for a role where your personality can shine through? Are you a motivated individual who would relish the challenge of a telesales role? You will be a driven individual who is looking for a role that you can grow and develop within. Then we would like to speak to you.If this sounds like you, we are currently looking for a highly motivated and experienced office-based customer service advisor.We are an e-commerce business in the construction industry and looking to develop proactive outbound reach and increase sales. Telesales role offers a fantastic career opportunity within a growing company working predominantly in a sales environment with an upbeat, energetic, and supportive team.As a customer service advisor person, you will be:· Raising support tickets to enable tracking and resolution of customer requests· Investigating and resolving customer complaints then closing support tickets· Maintaining a database of customer information· Escalating inquiries to the appropriate team, when necessary· Assisting customers with registration or account creation· Passing customer feedback onto the product or sales team to improve the organisation’s offerings· Manage large amounts of incoming phone calls· Generate sales leads· Identify and assess customers’ needs to achieve satisfaction· Build sustainable relationships and trust with customer accounts through open and interactive communication· Provide accurate, valid and complete information by using the right methods/tools· Meet personal/customer service team sales targets and call handling quotas· Handle customer complaints, provide appropriate solutions and alternatives within the time
Salary in other companies in the position customer service advisor
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CANDIDATE SOURCE | 3684 £ | 2618 £ 10681 £ |