DOJO+

Responsibility

• we’re Dojo
• creating a more diverse, equitable and inclusive Dojo
• find out more about the journey we’ve been on here
  Show more +26
• whoever you are, if you’re passionate about your work, curious, relentless and customer-obsessed, you have a place at Dojo
• as an iOS Engineer here at Dojo you’ll be embedded into a team within our Tribe structure
• in that time, we’ve also introduced Dojo Virtual Queues & Bookings and the Dojo restaurant finder app, formerly known as WalkUp and loved by 600 restaurants and 600,000 diners across the UK
• building teams with diverse backgrounds that are representative of the customer base which we serve is fundamental to creating innovative products at Dojo
• dojo’s 150,000+ customers reflect the diversity of the UK High Street
• today, we work towards our mission to empower businesses to thrive in the Experience Economy by creating the tools and technology that turn transactions into meaningful relationships
• we want everyone to be the best they can be throughout the recruitment process; if you require any additional adjustments please let us know
• for our business customers, that means fast funding, the fastest payments, smart integrations, and efficient virtual queues & bookings - all with instant insight across the board
• for over 600,000 diners across the UK, that means getting seated at their favourite restaurants in just a couple of taps on the Dojo app
• an exciting opportunity to join the Consumer Products Tribe and have a hand in building on the well-established data foundations and practices in place and delivering on innovative, greenfield problems
• what you will do…
• whether it’s for busy business owners or hungry diners, every Dojo product is built to address real customer pain points by our dedicated teams in London, Bristol, Hull and Belfast
• you’ll be a key part of the tribe’s data team, playing a big part in developing the analytics engineering strategy and raising the bar technically
• responsible for contributing to a native iOS app which delivers critical account information, real time transaction data and business insights to on average 12,000 unique daily users
• achieve business objectives through the creation of features and products, in collaboration with peers, stakeholders, product, and technical management
• we are looking for someone who takes pride & ownership in what they build, being able to voice their opinion and share their expertise with peers and non technical stakeholders, but also listen and make the correct decision
• since launching Dojo in 2019 to address business owners’ pain points across the UK, we’ve seen incredible growth as a scaling fintech, welcoming over 60,000 new customers and growing the Dojo team to 900+ people across five locations
• own your code and features in production, in collaboration with the support team
• with record monthly sign-ups and international expansion plans we expect to see this number increase considerably
• you shouldn’t be afraid to celebrate successes, admit mistakes, turn to others for help, whilst always maintaining a sense of honesty and humility
• the squad is scaling and we're looking for engineers who are passionate about their craft and excited to shape the future of their products
• you should be looking to improve each day, caring about the tech, architecture, and people you interact with, understanding both the small details and the big picture in everything we do
• support and nurture development of more junior team members
• support and nurture the development of more junior team members
• the Role
• be the representative of Analytics Engineering within the tribe, working with the Data Lead and other data team members to shape the data strategy of the tribe

Requirements

• looker
• looker platform administration
• MPPs, especially BigQuery and Snowflake
  Show more +12
• dbt for transformation
• cloud services and infrastructure, especially Google Cloud Platform
• background in working with Marketing specific platforms/tools; GA, GTM, Google Ads, Optimizely , Hotjar, etc
• A scripting language e.g. Python
• you’re comfortable working in an agile environment
• our values
• about Dojo
• at Dojo, we’re curious
• we launched Dojo in 2019 to address business owners’ pain points across the UK
• we have an insatiable desire to learn and innovate
• and we’re relentless
• we persevere even when it’s easier not to

Trade

• software Development
• media & Communications
• Software Development
  Show more +1
• Media & Communications

Earnings for position engineer

Responsibility

• creating a more diverse, equitable and inclusive Dojo
• whoever you are, if you’re passionate about your work, curious, relentless and customer-obsessed, you have a place at Dojo
• what’s in it for you…
  Show more +15
• building teams with diverse backgrounds that are representative of the customer base which we serve is fundamental to creating innovative products at Dojo
• dojo’s 150,000+ customers reflect the diversity of the UK High Street
• we want everyone to be the best they can be throughout the recruitment process; if you require any additional adjustments please let us know
• the Role
• we’re looking for passionate and engaging Customer Service Advisors to play a key role in ensuring our customers love us
• we look to our Advisors to be adaptable and happy to pitch in wherever our customers need us
• what you will do…
• bonus: up to £3,000 in bonus per year, based upon individual performance
• hours: 37.5 hour week with Monday - Friday shifts ranging between 8:30 am-6 pm, on a rotational basis
• deliver an outstanding customer service experience, to every customer, every time
• hours: 37.5 hour week with shifts ranging between 8am-6pm, on a rotational basis
• start Date: If successful, you’ll join an induction group on Monday 16th October 2023
• communicate effectively across inbound phone contact and email, managing and maintaining B2B relationships
• start Dates: If successful, you’ll join an induction group with regular start dates across summer/autumn
• work with a ‘Right First Time’ attitude, taking ownership of any challenges through to resolution, working with teams across the business

Requirements

• your growth with our ever-growing talent and leadership development offer and regular feedback through CultureAmp and Trust Cycles
• creating connections with our social clubs, communities, celebrations, social channels and more
• looking after your mind with support from our Employee Assistance Programme, access to Spill therapists and our mental health champions
  Show more +2
• customer Service: 1 year
• doing wellbeing properly with Vitality Health Insurance, free eye tests – plus, get those endorphins flowing with on-site fitness classes including yoga, boxing and HIIT

Earnings for position customer service advisor

Responsibility

• creating a more diverse, equitable and inclusive Dojo
• we’re Dojo
• whoever you are, if you’re passionate about your work, curious, relentless and customer-obsessed, you have a place at Dojo
  Show more +60
• find out more about the journey we’ve been on here
• the Role
• we have an opportunity for an ambitious and commercially minded Partnership Manager to join our Partnerships and Sales team
• dojo is growing, fast
• our department offers integrated card processing solutions to SMEs through referral partnerships with business software providers
• building teams with diverse backgrounds that are representative of the customer base which we serve is fundamental to creating innovative products at Dojo
• our partners include a diverse range of software providers, from hospitality and retail EPOS to healthcare practice management software and beyond
• in that time, we’ve also introduced Dojo Virtual Queues & Bookings and the Dojo restaurant finder app, formerly known as WalkUp and loved by 600 restaurants and 600,000 diners across the UK
• the role
• what you will do…
• participation in the evolution of the Incident Management discipline across Dojo will also be a key expectation
• what you will do
• we pride ourselves on having a team of people who are passionate about what we offer the world
• dojo’s 150,000+ customers reflect the diversity of the UK High Street
• we want everyone to be the best they can be throughout the recruitment process; if you require any additional adjustments please let us know
• your work in this rolewill use cutting edge technologies and industry concepts to directly prevent minutes of downtime for customers
• run end-to-end research projects encompassing qualitative and quantitative data
• today, we work towards our mission to empower businesses to thrive in the Experience Economy by creating the tools and technology that turn transactions into meaningful relationships
• working with the Dojo’s International team, you will be the driving force behind the localisation framework in our company
• develop and manage our ESG reporting and broader suite of policies and procedures
• nurture and develop relationships with your assigned portfolio of accounts to drive revenue growth
• for our business customers, that means fast funding, the fastest payments, smart integrations, and efficient virtual queues & bookings - all with instant insight across the board
• we are looking for a smart, ambitious, driven ESG and Policy Manager to assist with a broad range of ESG and policy related matters at Dojo
• the IT Operations function is looking for an Incident Manager who is responsible for driving complexmulti-service outages to resolution in a timely and effective manner through coordination of internal service teams and key stakeholders
• at Dojo, we’re obsessed with our customers, and serious about using research to inform the products and services we build for them
• for over 600,000 diners across the UK, that means getting seated at their favourite restaurants in just a couple of taps on the Dojo app
• influence the strategy and decision-making of product owners and senior management
• you will need to hit the ground running from the start, so we are looking for self-starters who relish that kind of challenge and enjoy a fast paced environment
• this requires composure under pressure, broad technical, analytical and problem-solving expertise, ability to confidently collaborate with varied partners, and great written and spoken communication.We are recruiting an experienced individual who can help create a culture based on a growth mindset and customer obsession
• working closely with our product org, this role is to lead our research programme for payments, tasked with gaining a deep understanding of customers and their needs, wants and expectations for a range of products and services
• whether it’s for busy business owners or hungry diners, every Dojo product is built to address real customer pain points by our dedicated teams in London, Bristol, Hull and Belfast
• be an SME on ESG topics and legislative requirements within the business
• manage and Influence partners to adopt best practice to maximise customer adoption of Dojo products and services
• participate in building a world class Incident Management function
• manage external research partners where appropriate
• this is a new role for Dojo and you will be a key member of our broader group Legal & Compliance team, reporting directly into our General Counsel initially and working closely with the People team, alongside the wider business
• as well as personally driving incidents to swift resolution, you will be responsible for recruiting excellent talent, helping them grow in career and strengthening our Incident Management function through hyper effective team work
• you’ll conduct research with SME and Mid-Market business owners, with full autonomy to devise and deliver the optimal research approach to answer strategic and tactical business questions through actionable insight
• you will be integral to the fastest growing part of our business in a key role focused on developing and growing revenue-generating referral partnerships across an assigned portfolio of partners
• dojo is about to embark on its next major growth moment with the launch of multiple international markets in 2024. We're looking for a Localisation Project Manager to help us build a best in class localisation programme from the ground up
• support the implementation of our ESG related strategies, in conjunction with other teams
• complete regular business reviews with partners to set goals, identify actions and track progress towards mutually agreed objectives
• be passionate about being customer focused
• facilitate effective discovery amongst colleagues through offering best-in-class research upskilling
• since launching Dojo in 2019 to address business owners’ pain points across the UK, we’ve seen incredible growth as a scaling fintech, welcoming over 60,000 new customers and growing the Dojo team to 900+ people across five locations
• reporting of debt performance and optimisation / improvement of collections strategy accordingly
• oversee the development and review of new and existing ESG related initiatives, with a focus on governance, including policies, procedures, KPIs and reporting frameworks, ensuring compliance with applicable regulations
• it's the role of the Customer Success team to ensure that this passion and enthusiasm is felt by everyone involved and our customers are continually satisfied
• build an ESG dashboard to track and report performance against key objectives
• design and execute Joint Business Plans for key partners in your portfolio
• recruit, mentor and develop excellent team members
• demonstrate the value of research to Dojo, while also promoting the use and application of research within the product organisation
• proactively managing our Strategic Consumer customers through health checks and check-ins
• design, moderate and report on critical research projects covering key business priorities such as development prioritisation, opportunity sizing, innovation, pricing and value-activation
• we really believe we offer the best customer service out in the world
• you're the kind of project manager who knows what it takes to help integrate localisation tools and technical readiness across a variety of touchpoints; from websites to technical integrations and product interfaces, you've navigated it all
• what you will bring…
• forecasts and reports on partner performance on a monthly basis
• drive continuous swift momentum towards mitigation, asking leading technical questions, offering suggestions around troubleshooting direction
• take a proactive and passionate interest in the wider business and spot opportunities for further insight

Requirements

• enjoy a fast paced work environment, crafting strategic and rapid fixes to high intensity problems

Responsibility

• creating a more diverse, equitable and inclusive Dojo
• whoever you are, if you’re passionate about your work, curious, relentless and customer-obsessed, you have a place at Dojo
• the Role
  Show more +27
• customer Service in Hull
• customers are the most crucial part of our business
• building teams with diverse backgrounds that are representative of the customer base which we serve is fundamental to creating innovative products at Dojo
• they come first in everything we do
• every conversation you have with a customer is important to the whole team
• dojo’s 150,000+ customers reflect the diversity of the UK High Street
• we want everyone to be the best they can be throughout the recruitment process; if you require any additional adjustments please let us know
• when you identify a problem, everyone wants to fix it
• what you will do…
• we’re looking for experienced Customer Service Team Managers to join our growing team, to play a key role as we continue to build our award-winning contact centre in central Bristol
• you’ll be working for Dojo on the Paymentsense product, our original offering with over 74,000 customers and the engine that drives our business
• nurture and develop a team of up to 10 talented Customer Service Advisors
• you're helping business owners, genuinely passionate people, get paid
• nurture and develop a team of 10 talented Customer Service Advisors
• you’ll be an experienced people leader and coach, with great experience of developing talent and a genuine desire to build a great place to work
• participate in the recruitment, induction, and development of staff
• you're a protector, advisor, problem-solver and supporter
• we’re passionate about creating and maintaining an exceptional people and customer experience, and our Team Managers play an integral role in this
• with excellent interpersonal skills and high energy you’ll be someone who is comfortable with ambiguity and capable of operating in a fast-paced growth environment
• with excellent interpersonal skills and high energy you’ll be someone who is comfortable delivering messages in often ambiguous circumstances and capable of operating in a fast-paced growth environment
• build an excellent level of product knowledge and proactively drive improvements in service quality leading to enhanced customer experience
• suggest and support on process improvements/new initiatives across the department and facilitate team implementation where required
• you're a champion
• we reward our Team Managers with top of market rate packages of up to £36,000 salary plus the opportunity to earn up to £5,000/year bonus based on individual and your team’s performance
• ensure FCA and other regulatory and business standards are met
• you're the frontline, the face of the company, the person with the most significant insights into what it's like to use Paymentsense
• measure, analyse and report on team performance and take appropriate steps to improve that performance for both internal and external customers

Responsibility

• creating a more diverse, equitable and inclusive Dojo
• whoever you are, if you’re passionate about your work, curious, relentless and customer-obsessed, you have a place at Dojo
• what’s in it for you…
  Show more +15
• building teams with diverse backgrounds that are representative of the customer base which we serve is fundamental to creating innovative products at Dojo
• dojo’s 150,000+ customers reflect the diversity of the UK High Street
• we want everyone to be the best they can be throughout the recruitment process; if you require any additional adjustments please let us know
• the Role
• we’re looking for passionate and engaging Customer Service Advisors to play a key role in ensuring our customers love us
• we look to our Advisors to be adaptable and happy to pitch in wherever our customers need us
• what you will do…
• bonus: up to £3,000 in bonus per year, based upon individual performance
• hours: 37.5 hour week with Monday - Friday shifts ranging between 8:30 am-6 pm, on a rotational basis
• deliver an outstanding customer service experience, to every customer, every time
• hours: 37.5 hour week with shifts ranging between 8am-6pm, on a rotational basis
• start Date: If successful, you’ll join an induction group on Monday 16th October 2023
• communicate effectively across inbound phone contact and email, managing and maintaining B2B relationships
• start Dates: If successful, you’ll join an induction group with regular start dates across summer/autumn
• work with a ‘Right First Time’ attitude, taking ownership of any challenges through to resolution, working with teams across the business

Requirements

• your growth with our ever-growing talent and leadership development offer and regular feedback through CultureAmp and Trust Cycles
• creating connections with our social clubs, communities, celebrations, social channels and more
• looking after your mind with support from our Employee Assistance Programme, access to Spill therapists and our mental health champions
  Show more +2
• customer Service: 1 year
• doing wellbeing properly with Vitality Health Insurance, free eye tests – plus, get those endorphins flowing with on-site fitness classes including yoga, boxing and HIIT