DNATA CATERING SERVICES in Manchester Salary

BUILDING 319 WORLD CARGO CENTRE MANCHESTER AIRPORT MANCHESTER M90 5EX

DNATA CATERING SERVICES
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DNATA CATERING SERVICES is looking for employees for positions:

customer service manager

Responsibility

  • to ensure work is completed according to daily work schedule and all costs are within agreed targets
  • highlighting on-going issues to the appropriate Manager & Airline customers
  • managing the roster effectively on a shift basis to ensure the schedule is maintained remaining mindful of costs
  • cost, Service and Compliance and People KPI’s in addition to developing and sustaining effective customer relationships
  • ensuring team members carry out duties in line with work schedule
  • interact with the airline customer personnel at all levels
  • ensure clear knowledge and communication of the expected service standards
  • complete service performance monitoring and review with the areas of concern highlighted and corrective actions agreed and in place