DIYBEST in London Reviews
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DO NOT USE
Total scam of a company. Our lock needed changing and so contacted what we thought was a company called Finsbury Park locksmith. We were quoted £220 plus labour and call out plus a latch. No mention of the cost of the latch or VAT.
In my mind this was probably going to cost around £350 so I agreed.
He changed the lock and then gave me the invoice from DIYBEST LTD for £904!!!!!!!
I couldn’t believe it. The nightlatch was an additional £330 plus the cost of VAT on everything. Why on earth did he not tell me the cost of the latch before doing the work. It was the expensive part by a huge margin.
I don’t think these people are honest and take advantage of people in a vulnerable situation.
£904 for changing a front door lock!!
The company should be reported and investigated.
Do not use this company. They know how to scam. We were two 70 year olds returning from holiday locked out late at night when front door lock failed. Searched for emergency locksmith and advert that came up looked good, mentioned our area, mentioned 5 star reviews, said to be based on 3,600 reviews on google and 40 reviews on their site. All lies it seems. This company name was not on the online advert which had the generic name emergency locksmith. The website connection was (deleted by the administrator). I say this because the true name of the company wasn't produced until the invoice stage when the work was done. They certainly answered to the phone number on the advert. They mentioned £69 call out and some work charge which was about £200. They vaguely mentioned the possibility of other charges depending on the job. They drilled out the old lock and replaced it with a new one. Total cost £916. The most ridiculous part of the charge was £300 for fitting a new lock which took no more than 5 minutes and the cost included £152 VAT even though they are not registered for VAT so that is an illegal charge. The address on the invoice is 4 addresses out of date and they have changed their registered address 3 times since late 2023. We only got the full cost when the lock was off so we felt we had to have the new lock on for safety sake. I made the mistake of paying fearing they'd take the lock off again if I did not. In fact some text on their invoice states that's exactly what they'd do if they were not paid. Had us over a barrel.
Do not touch this Company. They were called out by my 90 year old Mother because her Front Door Lock was sticky. They charged £125 call out. Then asked for another £740 on top to fix it. Charged VAT when that are VAT registered. Fortunately, good neighbours and Family stepped in. We paid the £125 call out, refused to pay the VAT. Told him to go. They should be investigated. Ripping off a 90 year old Widow; shame on them and also the Authorities for not going after these crooks.
We lock our keys in the room, they came to open the door which they even destroy the lock. They charge 185 pounds, 51 pounds VAT and 65 pound for call out making a total of 309 pounds.. I was so pissed because my husband paid him even though I told him not to pay him that amount since it was too much …They are scam
This company is a scam. Told me that call-out costs would be around 50 pounds. I locked myself out and the locksmith was able to open it within a minute through the letterbox slit. Charged me 270 pounds for this. Do not book through this company as they take advantage of you!! Didn't even tell me his name.
SCAM! Not only did they charge us £444 to simply open a door, but they did significant damage to the door as well. They take advantage of vulnerable customers and overcharge. They subcontract people and don't even tell you that which is their due diligence. DO NOT USE DIY BEST.
Scammers. £255 for a cheap lock.
Complete scam of a company, charged £400 to change a lock. Wouldn’t give me a straight answer of how much it would cost until the end. Please avoid them at all costs.
Bad experience, overcharged on the price, he's said change a rim lock, he's didn't. Only did drill, change cylinder locks, labor. £709 be careful. With this locksmith company
Overcharged, he's said change rim lock, and he's didn't. He's replaced a cylinder lock.
Drill , change cylinder locks, labor £709 .
Extortionate price! Stay away
Due to the stressful situation I didn’t check reviews
I paid £444 !!!
That does sound expensive. Can you share what the service or product was that cost so much? Did it include any special features or add-ons to justify the high price?
The boy they sent was kind and efficient
He tried a few things but then he had to drill to get in and a new lock installed
Call 49
Work 149
Lock 149 vat on top
They never reveal their prices apart from the £49 to start with
The most concerning part is that the invoice is from a company
Diybest which it it not the company we called