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DIYBEST Reviews
12FIRST FLOOR FLAT 522A KINGSTON ROAD LONDON SW20 8DT UNITED KINGDOM
TIN: 14641477
DIYBEST
2 Followers
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ANONYMOUS
Happening date 2024-08-05
DO NOT USE THIS COMPANY!
Came to ‘fix’ front door as couldn’t be opened he turned to and said the lock was fine when we couldn’t even open the door before hand and was offered a ‘cleaning service’ changed £202.80 for a 5 min job and I see it as nothing of help in my eyes . Go to close the door after he leaves and the door doesn’t shut. Whole locking mechanism broken. Called to see if he can come back and take a look and was told we broke it and nothing can be done when clearly a mistake on their half and refusing to be fixed when invoice states ‘warrant for 6 months’
DO NOT USE WORST COMPANY, POOR CUSTOMER SERVICE. OVER CHARGING AND CLEARLY DO NOT KNOW WHAT THEYRE DOING.
Rachael
Have you considered taking legal action against them for the damages and breach of contract, especially considering the warranty mentioned on the invoice?
Most popular review
The most popular review among Gowork users
Michael
Happening date 2024-08-21
Do not touch this Company. They were called out by my 90 year old Mother because her Front Door Lock was sticky. They charged £125 call out. Then asked for another £740 on top to fix it. Charged VAT when that are VAT registered. Fortunately, good neighbours and Family stepped in. We paid the £125 call out, refused to pay the VAT. Told him to go. They should be investigated. Ripping off a 90 year old Widow; shame on them and also the Authorities for not going after these crooks.
Naa Adjorkor
We lock our keys in the room, they came to open the door which they even destroy the lock. They charge 185 pounds, 51 pounds VAT and 65 pound for call out making a total of 309 pounds.. I was so pissed because my husband paid him even though I told him not to pay him that amount since it was too much …They are scam
Anonymous
Happening date 2024-08-18
This company is a scam. Told me that call-out costs would be around 50 pounds. I locked myself out and the locksmith was able to open it within a minute through the letterbox slit. Charged me 270 pounds for this. Do not book through this company as they take advantage of you!! Didn't even tell me his name.
rox12
Happening date 2024-08-09
SCAM! Not only did they charge us £444 to simply open a door, but they did significant damage to the door as well. They take advantage of vulnerable customers and overcharge. They subcontract people and don't even tell you that which is their due diligence. DO NOT USE DIY BEST.
Anonymous
Happening date 2024-07-20
Scammers. £255 for a cheap lock.
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Happening date 2024-07-01
Complete scam of a company, charged £400 to change a lock. Wouldn’t give me a straight answer of how much it would cost until the end. Please avoid them at all costs.
Jorge
Employee
Happening date 2024-07-07
Bad experience, overcharged on the price, he's said change a rim lock, he's didn't. Only did drill, change cylinder locks, labor. £709 be careful. With this locksmith company
Any inappropriate behaviour from their employees during service interactions that left you unsatisfied with the answers? Let DIYBEST know how it can improve its customer service as this is one of the most important departments when it comes to quality.
Jorge
Employee
Happening date 2024-07-07
Overcharged, he's said change rim lock, and he's didn't. He's replaced a cylinder lock.
Drill , change cylinder locks, labor £709 .
Sofri
Happening date 2024-05-05
Extortionate price! Stay away
Due to the stressful situation I didn’t check reviews
I paid £444 !!!
rhys
That does sound expensive. Can you share what the service or product was that cost so much? Did it include any special features or add-ons to justify the high price?
Sofri
Happening date 2024-05-05
The boy they sent was kind and efficient
He tried a few things but then he had to drill to get in and a new lock installed
Call 49
Work 149
Lock 149 vat on top
They never reveal their prices apart from the £49 to start with
The most concerning part is that the invoice is from a company
Diybest which it it not the company we called
Locksmith Scam!
Happening date 2024-02-25
There is a locksmith scam running under this company costing people extortionate amounts of money. The website for the locksmith is different but the invoice and company number are all tied to DIYBEST Ltd. Do not trust any trades using this company name!
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