DIYBEST in London Reviews

like other people I was scammed out of £954 by a man invoicing me from this company. I'm trying to get money back via the debit card used - did anyone elase have success getting a refund or any latest info on fake company. I can no longet get through to them on previous 2 phone numbers I used!!

Do not use this company, they are down and out scammers, change their phone number daily so that you can't speak to them fictitious address and email. I have been in touch with Citizens advice and they have referred my case to trading standards.

These guys showed up on my door today and hand me a total £607 bill. They charge 20 percent Vat on top ...
Which they never told me
Absolute scam !
Don't use them

Absolute scammer, what a scammer person he is, wow
I had to change the locker and he charged me 400 for the locker that worth 20, and when I called him again he disapeard and did not answer to phone again.
I strongly advise every one to not contact this scammer, Lukas

Rang them up said they would be 45 min was late. Was told £49 call out fee then 119. After they drilled the lock and got in they then said 198 to put lock on then after that added another 119 for labour. Then said vat on top which made the job over £500. Absolute scammers told them to take lock off and be on there way it was my 19 yr old son that was present and they tried to take advantage by adding cost after cost disgusting behaviour

Looks like I’ve joined the list of gullible but desperate customers. Locked myself out of my new house, was quoted £69 call out fee. He couldn’t ‘pick’ the lock so said he’d need to drill it out, then I needed a new lock, then fitting etc etc.
Call out fee, plus Labour, plus fitting, plus lock plus VAT. Total cost £690, and I paid it! What an idiot. He saw a stupid 69 year old woman…. I’m not stupid, but definitely feel it now!
They must be raking it in……

DO NOT USE THIS COMPANY. They will rip you off. Our story is similar to all those above. Lukas said it was a tricky job costing £249 before it proceeded to take all of 10 mins to drill a hole in the door. Total bill was £727 for ruining the door and putting a new lock in, despite quoting only £249. As people have said here Lukas charged VAT despite not even being VAT registered.
Any ideas on how to recover this money? Trading standards, report to HMRC, small claims court?

Talk about cowboys the guy arrived with just a drill and and a bunch of screw drivers, it took him an hour to get through tge lock, then had the nerve to charge £646 for pissing me off and waiting 3 hours for him to arrive, he couldnt even understand english much, charged 200 just for turning up 200 for the lock and 246 for the time it took, if he was a proper locksmith he would have opened the door in 2 minutes with lock pick gun.

I wish there was an option for zero stars. There’s a reason for the low rating, please stay off clear. They will never tell you the amount until they’ve finish. They charged £586 for a 10mins jobs. Oh, and another thing, always do your own cat calculation otherwise they’ll had more (professional scammers).

I have no issue he turned up in a car.
Mi do have an issue in trying to scam and (deleted by the administrator).
However I’ve an issue with him charging ridiculous prices once he had started the job.
£300 deposit
£600 for a lock
£259 to open the door
£69 call out
£289 labour for 30min. lol
Plus vat

Needless to say I threw him out of the house and only paid £300

Not even vat registered so I’ve reported him to HMRC. nice one (deleted by the administrator)

My parents have just called this company.
Came out to fix a door lock in Upvc door. Tried to end up charging £1600 inc vat what a joke

Can buy a new door for less than that.

DO NOT USE TOTAL SCAM AND DISGUSTING

REPORTED TO TRADING STANDARDS AND POLICE

Quoted £39 call-out plus parts and labour. Took 1 hr to get there then 20 mins opening door and cleaned lock. No parts just labour and charger £246. I spoke to hm he said call our was £120 and rest was labour!! AVOID AT ALL COST. also charged VAT but today found not vat registerec

Locksmith arrived in private car. Immediately got my daughter to sign a form before unlocking the door. I expected that he would use a key instead he drilled the barrel out of the door and destroyed it. He then offered a new lock at £269 for a replacement.
The charge was £49 call out and £149 plus VAT, but they are not VAT registered. A friend bought a new lock for £25 and fitted it in ten minutes.

SCAMMERS
I contacted this company to come unlock my door as I had been locked out my house. After arriving in a non company VW POlO he instantly began by getting me to sign a form. then informed me that the price was £49 call out and £149 to "unlock" the door. After agreeing he began drilling out my lock without informing and before I could say anything he had destroyed the lock. After butchering my door I was told it would be £600 for a new lock After denying as the lock could be replaced at the price of £25 they handed me a £237.60 invoice that was not agreed at the beginning of this scam.

Never ever use this company - they are completely dishonest and over priced. They charged my employer's daughter a crazy high price which was way above what it should have been. I then complained to the company and I was told by Emily at DIYBEST that I would receive a partial refund. That was over two months ago and what a surprise no refund. So totally dishonest and very unprofessional. Shame on them. Unfortunately they just do not care.

I had the most horrendous experience with this locksmith, tried to charge me £800 after I was told £79 call out fee and £95 p/h labour charges and then kept changing the price. Not at any point was any extra charges explained to me such as £300 just to unlock the door otherwise I’d have declined as that is ludicrous! Tried to intimidate me calling me a stupid young girl, laughing at me and refused to leave my house after insulting me. When my partner tried to pick up the invoice to look at the cost breakdown he grabbed him and refused to let go of him so my husband had to shove him off! I ended up paying £300 just so he would leave and told him to take the lock out as I wasn’t paying £200 for something I could get at screwfix for £15, which I did and managed to change myself! Wouldn’t even rate 1 star, taking this to the highest possible level that I can.

These guys are scammers, was charged £500++ for a lock change!!! I have notified them that it was not an emergency matter and called during regular working hours, yet charges remain.

Upon reviewing the phone number that was used on the day +44 7979 103888 (they called me before arriving), upon checking the number on WhatsApp - the profile that was linked to this number belonged to ONE BY ONE London Locksmith. However, the invoice they issued listed DIYBEST LTD. I suspect something isn't right, if anyone else has the same experience do leave a comment.

VAT Fraud and SCAM artists DO NOT USE! We wanted to claim the money back via insurance to be told the VAT number is incorrect - I have been speaking to them since, they promised to reimburse the VAT amount 4 weeks ago... still nothing! I will be reporting them to the authorities.

AVOID...SCAM...AVOID. Got locked out of the house; Google review gave their company number; Lukas turned up in about 20 mins, drilled the lockout from patio and gave me a bill over £700 pounds which included £200 fee + £49 callout + cost of locks etc. He told me that I can claim on my insurance. Turned out the VAT number on his receipt is bogus. Checking company house, this company keeps moving the address. The charge should have been around £300 but got totally ripped off. At the time, I did not realise of all this. Please avoid this company; as per other comments be very carefully when calling out.

Turned up in about an hour to arrive.

They almost immediately decide to drill the lock and us knowing no better trusted them.
Turns out there was a key in the door, but we didn't know, so any non-destructive test would've found that out and meant we didn't need to drill, could've used a coat hanger and fixed it for way less time and money.
Total cost of £600 is ridiculous, they're a scam, do not use.

DO NOT USE
Total scam of a company. Our lock needed changing and so contacted what we thought was a company called Finsbury Park locksmith. We were quoted £220 plus labour and call out plus a latch. No mention of the cost of the latch or VAT.
In my mind this was probably going to cost around £350 so I agreed.
He changed the lock and then gave me the invoice from DIYBEST LTD for £904!!!!!!!
I couldn’t believe it. The nightlatch was an additional £330 plus the cost of VAT on everything. Why on earth did he not tell me the cost of the latch before doing the work. It was the expensive part by a huge margin.
I don’t think these people are honest and take advantage of people in a vulnerable situation.
£904 for changing a front door lock!!
The company should be reported and investigated.

Do not use this company. They know how to scam. We were two 70 year olds returning from holiday locked out late at night when front door lock failed. Searched for emergency locksmith and advert that came up looked good, mentioned our area, mentioned 5 star reviews, said to be based on 3,600 reviews on google and 40 reviews on their site. All lies it seems. This company name was not on the online advert which had the generic name emergency locksmith. The website connection was (deleted by the administrator). I say this because the true name of the company wasn't produced until the invoice stage when the work was done. They certainly answered to the phone number on the advert. They mentioned £69 call out and some work charge which was about £200. They vaguely mentioned the possibility of other charges depending on the job. They drilled out the old lock and replaced it with a new one. Total cost £916. The most ridiculous part of the charge was £300 for fitting a new lock which took no more than 5 minutes and the cost included £152 VAT even though they are not registered for VAT so that is an illegal charge. The address on the invoice is 4 addresses out of date and they have changed their registered address 3 times since late 2023. We only got the full cost when the lock was off so we felt we had to have the new lock on for safety sake. I made the mistake of paying fearing they'd take the lock off again if I did not. In fact some text on their invoice states that's exactly what they'd do if they were not paid. Had us over a barrel.

Do not touch this Company. They were called out by my 90 year old Mother because her Front Door Lock was sticky. They charged £125 call out. Then asked for another £740 on top to fix it. Charged VAT when that are VAT registered. Fortunately, good neighbours and Family stepped in. We paid the £125 call out, refused to pay the VAT. Told him to go. They should be investigated. Ripping off a 90 year old Widow; shame on them and also the Authorities for not going after these crooks.

This company is a scam. Told me that call-out costs would be around 50 pounds. I locked myself out and the locksmith was able to open it within a minute through the letterbox slit. Charged me 270 pounds for this. Do not book through this company as they take advantage of you!! Didn't even tell me his name.

SCAM! Not only did they charge us £444 to simply open a door, but they did significant damage to the door as well. They take advantage of vulnerable customers and overcharge. They subcontract people and don't even tell you that which is their due diligence. DO NOT USE DIY BEST.

Scammers. £255 for a cheap lock.