DIYBEST  Reviews

SCAMMERS
I contacted this company to come unlock my door as I had been locked out my house. After arriving in a non company VW POlO he instantly began by getting me to sign a form. then informed me that the price was £49 call out and £149 to "unlock" the door. After agreeing he began drilling out my lock without informing and before I could say anything he had destroyed the lock. After butchering my door I was told it would be £600 for a new lock After denying as the lock could be replaced at the price of £25 they handed me a £237.60 invoice that was not agreed at the beginning of this scam.

Never ever use this company - they are completely dishonest and over priced. They charged my employer's daughter a crazy high price which was way above what it should have been. I then complained to the company and I was told by Emily at DIYBEST that I would receive a partial refund. That was over two months ago and what a surprise no refund. So totally dishonest and very unprofessional. Shame on them. Unfortunately they just do not care.

I had the most horrendous experience with this locksmith, tried to charge me £800 after I was told £79 call out fee and £95 p/h labour charges and then kept changing the price. Not at any point was any extra charges explained to me such as £300 just to unlock the door otherwise I’d have declined as that is ludicrous! Tried to intimidate me calling me a stupid young girl, laughing at me and refused to leave my house after insulting me. When my partner tried to pick up the invoice to look at the cost breakdown he grabbed him and refused to let go of him so my husband had to shove him off! I ended up paying £300 just so he would leave and told him to take the lock out as I wasn’t paying £200 for something I could get at screwfix for £15, which I did and managed to change myself! Wouldn’t even rate 1 star, taking this to the highest possible level that I can.

These guys are scammers, was charged £500++ for a lock change!!! I have notified them that it was not an emergency matter and called during regular working hours, yet charges remain.

Upon reviewing the phone number that was used on the day +44 7979 103888 (they called me before arriving), upon checking the number on WhatsApp - the profile that was linked to this number belonged to ONE BY ONE London Locksmith. However, the invoice they issued listed DIYBEST LTD. I suspect something isn't right, if anyone else has the same experience do leave a comment.

VAT Fraud and SCAM artists DO NOT USE! We wanted to claim the money back via insurance to be told the VAT number is incorrect - I have been speaking to them since, they promised to reimburse the VAT amount 4 weeks ago... still nothing! I will be reporting them to the authorities.

AVOID...SCAM...AVOID. Got locked out of the house; Google review gave their company number; Lukas turned up in about 20 mins, drilled the lockout from patio and gave me a bill over £700 pounds which included £200 fee + £49 callout + cost of locks etc. He told me that I can claim on my insurance. Turned out the VAT number on his receipt is bogus. Checking company house, this company keeps moving the address. The charge should have been around £300 but got totally ripped off. At the time, I did not realise of all this. Please avoid this company; as per other comments be very carefully when calling out.

Turned up in about an hour to arrive.

They almost immediately decide to drill the lock and us knowing no better trusted them.
Turns out there was a key in the door, but we didn't know, so any non-destructive test would've found that out and meant we didn't need to drill, could've used a coat hanger and fixed it for way less time and money.
Total cost of £600 is ridiculous, they're a scam, do not use.

Do not touch this Company. They were called out by my 90 year old Mother because her Front Door Lock was sticky. They charged £125 call out. Then asked for another £740 on top to fix it. Charged VAT when that are VAT registered. Fortunately, good neighbours and Family stepped in. We paid the £125 call out, refused to pay the VAT. Told him to go. They should be investigated. Ripping off a 90 year old Widow; shame on them and also the Authorities for not going after these crooks.

This company is a scam. Told me that call-out costs would be around 50 pounds. I locked myself out and the locksmith was able to open it within a minute through the letterbox slit. Charged me 270 pounds for this. Do not book through this company as they take advantage of you!! Didn't even tell me his name.

SCAM! Not only did they charge us £444 to simply open a door, but they did significant damage to the door as well. They take advantage of vulnerable customers and overcharge. They subcontract people and don't even tell you that which is their due diligence. DO NOT USE DIY BEST.

Scammers. £255 for a cheap lock.

Complete scam of a company, charged £400 to change a lock. Wouldn’t give me a straight answer of how much it would cost until the end. Please avoid them at all costs.

Bad experience, overcharged on the price, he's said change a rim lock, he's didn't. Only did drill, change cylinder locks, labor. £709 be careful. With this locksmith company

Overcharged, he's said change rim lock, and he's didn't. He's replaced a cylinder lock.
Drill , change cylinder locks, labor £709 .

Extortionate price! Stay away
Due to the stressful situation I didn’t check reviews
I paid £444 !!!

There is a locksmith scam running under this company costing people extortionate amounts of money. The website for the locksmith is different but the invoice and company number are all tied to DIYBEST Ltd. Do not trust any trades using this company name!