DISCONSULTING IT Salary
BEECHEY HOUSE 87 CHURCH STREET CROWTHORNE RG45 7AW
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Earnings on positions in DISCONSULTING IT
DISCONSULTING IT is looking for employees for positions:
support engineer
Working hours
- full-time | Permanent
Responsibility
- \*No Agencies Please\
- we are seeking an experienced and skilled 2nd Line Support Technician to join our team
- oversee project timelines and ensure successful execution within defined deadlines, contributing to the smooth implementation of IT solutions for our clients
- participate in client meetings, including face-to-face interactions, and pre-sales activities, providing technical expertise and building strong client relationships
- conduct on-site initial customer audits, gathering requirements, and assessing IT infrastructure to tailor effective solutions
- install and decommission a range of hardware including laptops, printers, desktops, servers, and network equipment, ensuring seamless integration within customer environments
- coordinate and execute software installations, ensuring proper configuration and functionality
- as a key member of our organisation, you will have the opportunity to make a significant impact by overseeing project timelines and execution, providing day-to-day senior IT service support and actively engaging with our customers
Education
- GCSE or equivalent
Requirements
- minimum of 5 years of experience in a similar technical support environment, preferably within a Managed Service Provider
- experience with PSA tool , including data input, building out workflows, and reviewing KPIs via reports
- excellent communication skills, both written and verbal, with a keen attention to detail
- confidence and proficiency in conducting face-to-face meetings with customers, building strong rapport and trust
- experience in conducting on-site initial customer audits, gathering requirements, and assessing IT infrastructure
- ability to install and decommission a range of hardware including laptops, printers, desktops, servers, and network equipment
- punctual, thorough, and committed to delivering exceptional customer service
- strong technical knowledge and hands-on experience across a range of technologies, including Windows Desktop/Server, Microsoft 365, Exchange, SharePoint, Wireless, Active Directory, Firewalls, Managed Switches, VoIP, VLAN, vSphere, SQL Server, Azure, AWS and Ninja RMM