DISCONSULTING IT Salary
BEECHEY HOUSE 87 CHURCH STREET CROWTHORNE RG45 7AW
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Earnings on positions in DISCONSULTING IT
DISCONSULTING IT is looking for employees for positions:
support engineer
Working hours
- full-time | Permanent
Responsibility
- \*No Agencies Please\
- we are seeking an experienced and skilled 2nd Line Support Technician to join our team
- oversee project timelines and ensure successful execution within defined deadlines, contributing to the smooth implementation of IT solutions for our clients
- participate in client meetings, including face-to-face interactions, and pre-sales activities, providing technical expertise and building strong client relationships
- conduct on-site initial customer audits, gathering requirements, and assessing IT infrastructure to tailor effective solutions
- install and decommission a range of hardware including laptops, printers, desktops, servers, and network equipment, ensuring seamless integration within customer environments
- coordinate and execute software installations, ensuring proper configuration and functionality
- as a key member of our organisation, you will have the opportunity to make a significant impact by overseeing project timelines and execution, providing day-to-day senior IT service support and actively engaging with our customers
Education
- GCSE or equivalent
Requirements
- minimum of 5 years of experience in a similar technical support environment, preferably within a Managed Service Provider
- experience with PSA tool , including data input, building out workflows, and reviewing KPIs via reports
- excellent communication skills, both written and verbal, with a keen attention to detail
- confidence and proficiency in conducting face-to-face meetings with customers, building strong rapport and trust
- experience in conducting on-site initial customer audits, gathering requirements, and assessing IT infrastructure
- ability to install and decommission a range of hardware including laptops, printers, desktops, servers, and network equipment
- punctual, thorough, and committed to delivering exceptional customer service
- strong technical knowledge and hands-on experience across a range of technologies, including Windows Desktop/Server, Microsoft 365, Exchange, SharePoint, Wireless, Active Directory, Firewalls, Managed Switches, VoIP, VLAN, vSphere, SQL Server, Azure, AWS and Ninja RMM
Earnings on positions in DISCONSULTING IT
Average salary in this position
Average salary in this position in the country
National average salary
2950 £
Average salary in this company
2916 £