DESIGNER SOFAS Salary
UNIT 1 BRENT SOUTH SHOPPING PARK TILLING ROAD LONDON NW2 1LS ENGLAND
TIN: 07181930
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Earnings on positions in DESIGNER SOFAS
DESIGNER SOFAS is looking for employees for positions:
customer service manager
Working hours
- full-time | Permanent
Language
- spanish
Responsibility
- manage a team of customer service representatives
- oversee daily operations of the customer service department
- develop and implement customer service policies and procedures
- monitor and improve customer satisfaction levels
- handle escalated customer complaints and issues
- train and coach customer service representatives
- conduct performance evaluations and provide feedback to team members
- collaborate with other departments to ensure seamless customer experience
Requirements
- proven experience in a customer service management role
- excellent communication and interpersonal skills
- strong leadership and decision-making abilities
- ability to handle difficult customers and resolve conflicts effectively
- proficient in using customer service software and tools
- knowledge of CRM systems and call center operations
- ability to analyze data and generate reports for management review
- flexibility to work occasional evenings or weekends as needed