store manager
4 the last 316 days, recently 2023-09-19
Responsibility
- assistant Manager for Pre-Loved Luxury Goods Retail Store in our New Cheshire Oaks location
- store Manager for Pre-Loved Luxury Goods Retail Store
- designer Exchange is a sustainable led company located throughout the UK, with a presence in Spain
Show more +24 - looking ahead we see nothing but fantastic opportunities for this company and it’s staff
- sales
- providing exceptional standards of customer service, surpassing customer expectations at every opportunity
- the successful applicant will be expected work 5 days a week
- target and KPI focused
- we also offer an uncapped bonus scheme for all staff based on store performance
- demonstrating and reflecting the glamorous, luxury lifestyle image of Designer Exchange through customer service, attitude, personal grooming, dress code and behaviour
- backed by a sister company that has had insurmountable success with the second hand electronic industry we have been open since December 2013 and have already exceeded all expectations
- the ideal candidate will be responsible for sales performance, customer satisfaction, and staff training and development
- you will work to foster client loyalty and expand our brand presence
- contributing ideas and suggestions to the team in order to achieve improvements in all aspects of the store performance
- where customers previously only had the option to sell their designer items on a consignment basis, now they can get instant cash for their pre-loved accessories regardless of the price
- the ideal candidate will spearhead these efforts with a customer-centric attitude
- actively ensuring merchandise presentation reflect VM standards and general tidiness and cleanliness of the store at all times
- it is an incredible opportunity for anyone interested in breaking away from the usual retail routine and desires more from the designer and fashion industry that cannot only reach goals, but exceed them
- developing a detailed knowledge of the product including construction, materials, care and design in order to provide exceptional and knowledgeable customer service
- you planned and led the agenda for daily briefings and listened to feedback from your team
- demonstrating a constant awareness and actively striving to achieve key performance indicators in order to increase store performance and reach individual and store targets
- the ideal candidate will spearhead these efforts with a customer-centric attitude and provide support and assistance to the Store Manager and provide the same level of support in the Manager's absence
- you escalated maintenance concerns, as well as health and safety concerns to your Store Manager, HR and the Maintenance departments
- you escalated maintenance concerns, as well as health and safety concerns to your Operations Manager and HR and the Maintenance departments
- store performance and operations
- maintaining effective stock controls to ensure continued stock supply and ensure stock record accuracy
- about you
Requirements
- a similar environment with 1-3 years experience
- leading teams in excess of 7-10 in a retail environment
- their ability to use a till system, Gmail, Google drive & Google sites
Show more +19 - their ability to lead, motivate, train and develop a team through management
- luxury brand experience in a retail environment preferable
- ambition to drive initiatives and change to achieve company targets
- excellent communication skills both written and verbal
- paying attention to detail and accuracy
- strong numerical and verbal reasoning skills
- additional languages advantageous
- an ability to take constructive criticism and learn from it
- demonstrable sales skills
- knowledge and understanding of the luxury market, customer service and fashion
- their passion for the products that we buy, sell and exchange
- successfully able to handle multiple demands and competing priorities
- their ability to work with all levels of management to achieve success
- sales: 1 year
- management: 1 year
- seeks opportunities to be proactive and pre-empt client needs
- demonstrates respect and politeness and regularly exceeds customer expectations
- shows innovation and initiative in setting customer care standard
- you will be a team player and have a strong attention to detail
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