DAVIES GROUP

Responsibility

• role
• team Leader – Preston
• pre-litigated Motor Team Leader
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• monday-Friday; between 8am - 6.30pm
• division
• 1 in 6 Saturdays; 8am – 5pm
• corporate Risk
• reports to
• ownership and oversight of the claims handling team, including management of team workload
• the achievement of the team’s targets and operational measures
• operations Manager
• development of claims handlers to achieve client SLA’s via support and coaching
• development of claims handers to achieve client SLAs via support and coaching
• delivery of a quality service
• ensure a high level of staff engagement
• management of Finance Assistants
• client service compliance
• attend Client Review Meetings where appropriate
• attend client meetings and audits
• in addition, the Team Leader will handle a small caseload of complex Motor claims
• using online banking to approve payments
• the Team Leader will report directly to the Deputy Business Unit Director and support other Team Leaders as and when necessary
• why would you join Davies?
• managing claims handler absences
• monitor and control client monies
• key Accountabilities
• davies Group are currently looking for a Team Leader to support a busy claims team within our Preston office with occasional travel to other sites
• continuous improvement focus leading excellent customer service and technical delivery of claims
• investigating and resolving internal and client queries
• joining Davies as our new Team Leader means that you’ll play a key part in managing a team dedicated to the management of claims for numerous clients
• complaint escalation point
• so, you’ll need to come to us with a strong Claims background, and the appetite to lead a team in a fast-paced and continually evolving environment
• oversight of payment audit approval process to defined limits
• manage client communications and perform weekly reporting elements

Requirements

• A genuine passion for people management
• personal Effectiveness
• highly developed knowledge of processes, systems and procedures
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• team Commitment Encourages and supports others
• sound technical knowledge of Motor claims
• experience of Customer Service and Claims Management in an insurance background
• leadership skills, positively influencing those around you to work together to deliver the best results
• excellent analytical and problem solving skills
• flexibility and adaptability
• the ability to organise own workload
• excellent understanding of client protocols
• strong organisational skills to help plan objectives and strategies which allow teams to perform optimally
• excellent understanding of ‘best practice’ and contribute to its development
• being able to adapt and embrace change, implementing ideas to develop the most effective solution
• ability to respond to changing client requirements
• demonstrate resilience, dealing with demands of challenges and changing priorities, learning from experience and taking positive action with a positive attitude

Benefits

• mutual

Earnings for position team leader

Current offers for the position:

Responsibility

• davies are looking to recruit for our DMU team in Colchester
• c£30k starting salary
• claims Handler – Preston
  Show more +61
• davies Group is a specialist professional services and technology firm working in partnership with leading insurance, highly regulated and global businesses
• davies are looking to recruit an experienced Claims Handler to join our growing Casualty team
• davies Group are looking to recruit a Motor Claims Handler to join our Third Party Intervention team in Colchester
• davies are looking to recruit an exceptional Claims Handler to join our growing Claims team in our Stoke office
• elland - HX5 9DB
• davies are looking to recruit a dedicated Liability Claims Handler to join our growing Casualty team
• davies are looking to recruit an experienced Liability Claims Handler to join our growing Casualty team
• key Accountabilities
• previous claims handling experience is desirable, but not essential as full training is provided
• hybrid working
• monday-Friday ; 37.5 hours
• you will also be trained to use London market claims software
• our team of more than 5,500 professionals operate across the UK and Ireland, US, Bermuda and Canada
• the Claims Handler Role will be part of the team that is responsible for handling claims on behalf of various clients
• 37.5 hours a week
• to pro-actively manage a caseload of motor claims
• funded private healthcare
• davies are looking to recruit exceptional Claims Handler’s to join our growing Claims team in our Preston office
• candidates will ideally be educated to Degree level as full training will be provided
• this team is responsible for handling disease claims on behalf of various Insurer clients
• you will ideally have some banking or financial services experience
• davies Group are looking for a proactive and enthusiastic Claims Handler to join our Motor team in Colchester
• maintain accurate data on relevant case management system
• wellbeing allowance
• this is a full-time position with the possibility of hybrid working
• the right individual will be a great problem solver and have excellent time management and organisational skills
• comply with set client SLA’s
• at Davies, we value transferable skills and qualities that focus on what you can bring to the role
• assisting manager with diary tasks
• \* Establish if cover is in place for the claim
• proactively manage own caseload to consistently achieve all relevant Service Level Agreements
• proactively manage subsidence claims through to completion
• communicating professionally with a variety of people including customers, insurers, suppliers and colleagues around the country
• ensure quality service standards and productivity levels are maintained to a high standard
• be capable of validating claims against policy information to ensure Indemnity verified
• \* Record all claims on the digital claims handling system
• investigation of allocated claims from the desk, or via referral to a field adjuster for site investigation where appropriate
• effectively handle all customer interactions professionally, knowledgably and with Treating Customers Fairly in mind
• regularly update clients, policyholders and their agents
• adapting to a new style of working with video calls, scope building and direct contact with policy holders via "live chat"
• establish if cover is in place for the claim
• \* Investigate all liability claims either from the desk or by instructing loss adjusters
• obtaining all necessary evidence and relevant documentation
• investigate all liability claims either from the desk or by instructing loss
• investigate all liability claims either from the desk or by instructing loss adjusters
• effectively manage third party suppliers to drive cases to settlement with service, cost and timescales in mind
• assist the field team in completing reports and answering calls where necessary
• allocate new claims and set strategies
• record all claims on the digital claims handling system
• the claims handler will be responsible for managing a caseload of motor claim. The handler will manage the claim from inception to settlement pre litigation
• our client, a City based Lloyd’s broker that specialise in the placement of Cyber and Financial Lines business, are looking to recruit a trainee claims handler to be trained to handle a portfolio of claims and the associated administration that is involved in the claims process
• managing diary and post allocations
• \* Make the decision on liability
• the role of the Liability Claims Handler is to efficiently handle EL & PL claims for both personal injury and third-party property damage
• determining appropriate actions for the resolution of the case
• the Liability Claims Handler Role will be part of the team that is responsible for handling Public and Employee liability claims on behalf of various clients
• produce work of a consistently high quality in line with internal processes and guidelines
• carry out supervisory tasks appropriate to level
• the ideal candidate should have 3 years managing a technical caseload covering different aspects of Liability including EL & PL
• you’ll collect and analyse information such as pictures of the incident, statements from those involved to reports from technical specialists
• investigate all claims either from the desk or by instructing Loss Adjusters

Requirements

• able to use own initiative and to work as a team player
• practical working knowledge of current FCA regulations
• confident telephone manner

Benefits

• company car
• laptop

Trade

• insurance
• Insurance

Earnings for position claims handler

Current offers for the position:

Responsibility

• davies are looking to recruit for our DMU team in Colchester
• c£30k starting salary
• claims Handler – Preston
  Show more +61
• davies Group is a specialist professional services and technology firm working in partnership with leading insurance, highly regulated and global businesses
• davies are looking to recruit an experienced Claims Handler to join our growing Casualty team
• davies Group are looking to recruit a Motor Claims Handler to join our Third Party Intervention team in Colchester
• davies are looking to recruit an exceptional Claims Handler to join our growing Claims team in our Stoke office
• elland - HX5 9DB
• davies are looking to recruit a dedicated Liability Claims Handler to join our growing Casualty team
• davies are looking to recruit an experienced Liability Claims Handler to join our growing Casualty team
• key Accountabilities
• previous claims handling experience is desirable, but not essential as full training is provided
• hybrid working
• monday-Friday ; 37.5 hours
• you will also be trained to use London market claims software
• our team of more than 5,500 professionals operate across the UK and Ireland, US, Bermuda and Canada
• the Claims Handler Role will be part of the team that is responsible for handling claims on behalf of various clients
• 37.5 hours a week
• to pro-actively manage a caseload of motor claims
• funded private healthcare
• davies are looking to recruit exceptional Claims Handler’s to join our growing Claims team in our Preston office
• candidates will ideally be educated to Degree level as full training will be provided
• this team is responsible for handling disease claims on behalf of various Insurer clients
• you will ideally have some banking or financial services experience
• davies Group are looking for a proactive and enthusiastic Claims Handler to join our Motor team in Colchester
• maintain accurate data on relevant case management system
• wellbeing allowance
• this is a full-time position with the possibility of hybrid working
• the right individual will be a great problem solver and have excellent time management and organisational skills
• comply with set client SLA’s
• at Davies, we value transferable skills and qualities that focus on what you can bring to the role
• assisting manager with diary tasks
• \* Establish if cover is in place for the claim
• proactively manage own caseload to consistently achieve all relevant Service Level Agreements
• proactively manage subsidence claims through to completion
• ensure quality service standards and productivity levels are maintained to a high standard
• be capable of validating claims against policy information to ensure Indemnity verified
• \* Record all claims on the digital claims handling system
• investigation of allocated claims from the desk, or via referral to a field adjuster for site investigation where appropriate
• effectively handle all customer interactions professionally, knowledgably and with Treating Customers Fairly in mind
• regularly update clients, policyholders and their agents
• establish if cover is in place for the claim
• \* Investigate all liability claims either from the desk or by instructing loss adjusters
• obtaining all necessary evidence and relevant documentation
• investigate all liability claims either from the desk or by instructing loss
• investigate all liability claims either from the desk or by instructing loss adjusters
• effectively manage third party suppliers to drive cases to settlement with service, cost and timescales in mind
• assist the field team in completing reports and answering calls where necessary
• allocate new claims and set strategies
• record all claims on the digital claims handling system
• the claims handler will be responsible for managing a caseload of motor claim. The handler will manage the claim from inception to settlement pre litigation
• our client, a City based Lloyd’s broker that specialise in the placement of Cyber and Financial Lines business, are looking to recruit a trainee claims handler to be trained to handle a portfolio of claims and the associated administration that is involved in the claims process
• managing diary and post allocations
• \* Make the decision on liability
• the role of the Liability Claims Handler is to efficiently handle EL & PL claims for both personal injury and third-party property damage
• determining appropriate actions for the resolution of the case
• the Liability Claims Handler Role will be part of the team that is responsible for handling Public and Employee liability claims on behalf of various clients
• produce work of a consistently high quality in line with internal processes and guidelines
• carry out supervisory tasks appropriate to level
• the ideal candidate should have 3 years managing a technical caseload covering different aspects of Liability including EL & PL
• you’ll collect and analyse information such as pictures of the incident, statements from those involved to reports from technical specialists
• investigate all claims either from the desk or by instructing Loss Adjusters
• as a Motor Claims Handler, you will be taking new Motor claim notifications via telephone, email or post and ensuring all relevant details are captured accurately and the claim progresses appropriately
• carrying out monthly audits on the team including 121 meeting

Requirements

• able to use own initiative and to work as a team player
• practical working knowledge of current FCA regulations
• confident telephone manner
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• experience of policy wording and terms and conditions
• must have motor claims experience
• \* Experience of policy wording and terms and conditions

Benefits

• company car
• laptop

Trade

• insurance
• Insurance

Earnings for position claims handler

Current offers for the position:

Responsibility

• job Purpose
• regional Technical Manager – Subsidence & Surveying Division
• training will be provided which will be specific and pertinent to the role but will require some
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• to ensure Key Performance Indicator targets are reached and maintained
• actively Manage a team of field-based loss adjusters
• to handle complex or high value claims in line with client requirements and service standards
• to handle claims in line with company requirements and particularly the demanding service standards of clients
• to maintain existing client relationships
• to ensure key performance indicator targets are reached and maintained
• be responsible for the undertaking of the internal technical audit regime and driving increases in financial authorities in the business area
• to authorise payments to defined limits
• to actively progress and control all cases
• audit
• the role will be the technical lead for the business area ensuring that all work produced by the teams is technically excellent and fully aligned to the expectations of the client
• to maintain a high level of technical competence
• understand and effectively implement Company systems and procedures
• the role of Technical Manager will encompass the development, planning, execution and reporting of technical and quality audits across the business area
• undertake and lead internal technical audits in line with the internal audit programme
• to participate and instigate their defined duties within the Business Continuity Plan
• ensure technical accuracy of the highest standard
• undertake and lead ad hoc and other bespoke internal technical audits in line with the firm’s current policies and procedures
• the successful candidate will have a responsibility to drive the technical progression of File Handlers and to help achieve technical excellence within the business area in line with client guidelines and SLA requirements
• location : Yorkshire and South West of England
• responsible for leading and managing the team ensuring regular reviews and appraisals take place with appropriate development and growth opportunities identified
• produce high quality personalised outgoing correspondence
• technical audits will be undertaken in accordance with internal audit policy and procedure and client requirements. The role will require identifying risks and making recommendations for technical improvements across the business area
• undertake any contractual client audits
• to hold regular team communication, review and planning meetings with staff and Manager and to produce monthly reports to management
• handle customers effectively and fairly in line with insurers requirements
• it is important that the candidate has an interest in improving technical quality and has the ability to coach and mentor to develop others into fully competent file handlers
• acts as a role model and encourage others to take a positive, upbeat attitude to their work
• be flexible at all times and able to accommodate demanding appointment schedules
• inspires others by demonstrating enthusiasm and a focus on making a difference
• build effective relationships with clients, brokers and others
• provide consistent and visible support and create an enduring positive culture
• communicate regularly with all interested parties

Requirements

• excellent management, planning and organisational skills
• computer Literate – particularly MS Office Package
• high level of previous Property Loss Adjusting experience within a similar role
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• experience of Budget and Financial Management
• educated to degree level in an appropriate discipline, e.g. Civil Engineering, Structural Engineering, Building Surveying, or similar
• educated to degree level in an appropriate discipline, e.g. Civil Engineering, Structural
• managerial experience preferred, but not essential
• computer literacy and a keen eye for detail
• experienced in managing a diverse business administration team
• excellent communication skills and articulation
• to be at least progressing towards or completion of ACILA , FCILA or other professional qualifications
• familiar with process optimisation and process driven organisations
• understanding and recognition of Customer Service and Quality
• top quality interpersonal skills
• familiar in working with contracts and agreements
• flexibility and adaptability
• the ability to communicate effectively with stakeholders at all levels, both orally and in writing
• ability to work in a fast paced and changing environment
• successful track record in a commercial role
• dependability and persistence are essential
• the ability to work in a fast paced and changing environment
• must be a strong confident communicator
• proven track record of general property adjusting and high net worth
• strong numerical skills and general commercial aptitude
• motor Insurance Supervision: 2 years
• experience of major losses is preferable
• A proven history of handling multi track and fast track personal injury motor claims in the legal and/or insurance sector is essential
• A good negotiator

Benefits

• company car
• profit sharing

Earnings for position technical manager

Current offers for the position:

Responsibility

• audio typing of reports, file notes and emails
• proactively manage subsidence claims through to completion
• answer inbound calls
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• regularly update clients, policyholders and their agents
• issue reports to clients when required
• compilation of weekly/monthly reports for some of our highest value HA and Insurance clients
• communicating professionally with a variety of people including customers, insurers, suppliers and colleagues around the country
• updating and maintaining monitoring spreadsheets
• opening/scanning incoming post for various offices
• assist the field team in completing reports and answering calls where necessary
• resolve customer queries proactively
• reviewing and responding to e-mail queries from these clients
• composing professional and informative letters and other written correspondence
• inputting accurate data
• our client is an expert insurance advisory services company, offering a wide-ranging team of specialist experts who deliver everything a business needs and more, such as – Underwriting Management, Compliance, Actuarial, HR, IT, Finance, Risk Management and Company Secretarial – all under one roof, providing clients with a truly complete solution
• dealing with Compensation Recovery Unit tasks during the life of the claim
• appoint suppliers
• dealing with clients, customers and policyholders to communicate actions taken to satisfactory resolution
• contacting contractors and customer to obtain job outcomes via e-mail and/or phone
• efficiently handling client and policyholder queries, whilst following standard procedures
• deal with client enquiries
• sending files internally and externally
• maintain claims on the internal system to the highest possible standard
• make outbound calls to customer/supplier/clients
• end-to-end processing of invoicing
• ensuring compliance with our contractual and regulatory requirements
• comply with internal and external regulatory requirements
• preparing files for audits as and when required
• manage identified and reported problems within set timescales to ensure adherence to group processes
• dealing with and actioning associated tasks in relation to claims
• investigating and correcting incorrect CRM system data on a case-by-case basis
• recording full and accurate notes within our systems
• triaging and processing all new information and correspondence
• answering telephone calls and dealing with general enquiries
• provide support to the Surveying & Subsidence office team in periods of extreme volume
• to support the field adjusters and associates
• collecting payments from customers via Stripe
• contributing to a happy team working environment
• working closely with brokers and third parties to obtain accurate information
• other tasks to support the business plan as and when necessary to ensure company business objectives are met
• actively promote the principle of Treating Customers Fairly and maintain a high level of personal competence
• compile reports within the Adjuster/Technician partnership
• being available for regular Teams meetings with external clients to discuss billing
• undertake ad-hoc project work and other relevant duties required
• acknowledging and investigating new complaints; introducing yourself to the customer/policyholder, and letting them know you are now personally managing the situation for them

Requirements

• previous experience of working in an administration role is preferable
• excellent customer service
• able to communicate effectively – both written and verbally
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• logical approach
• previous experience in Insurance or a regulated industry is desirable
• to effectively undertake work allocated to you by your Team Leader
• previous experience working in an office environment
• we value transferable skills and qualities and focus on what you can bring to the role
• compassionate
• set up of claims on the Xactimate system, ready for the field team
• understand the value of delivering great customer service
• good attention to detail
• ensure the efficient handling of the Customer & Client journey through the Inspector
• ability to deal with challenging conversations confidently and calmly
• A professional and adaptable communication style – both written and verbal
• ability to interpret and manipulate data clearly and accurately with the ability to extract and identify key issues
• ability to work to tight deadlines within a team environment, with good motivational, organisational, communication and presentation skills

Current offers for the position: