take ownership for the management of detailed commercial plans and report against agreed targets
lead in the planning of the budget process striving for continuous improvement
work cross functionally with the wider business to collate, report and challenge commercial costs
actively engage with key stakeholders to flag opportunities and risks when approving commercial plans
use and build commercial models to support forecasting and profiling of commercial activity
deliver or contribute to targeted commercial tests to drive improved long term demand, margins, productivity and cost control
undertake analysis, provide reports and conduct research as required to support ad hoc and regular requirements of the business
support analysis of customer file activation and marketing cost efficiencies
Requirements
the ability to develop strong cross functional relationships with key stakeholders
the ability to challenge, guide and advise non-financial professionals
strong influencing and analytical skills
the ability to work independently or in a group, and prioritise tasks
software developer
Working hours
apprenticeship
Language
english
Responsibility
working on coding and programming
maintain and support existing systems across all areas of the business, to optimise business continuity and improve performance
working on software development projects and tasks
actively writing code in at least one programming language
attend regular code review sessions and support with the writing and repair of computer code for optimum performance
working with, and connecting to databases
produce detailed and relevant technical documentation to record development processes
basic testing of code
marketing executive
Responsibility
execute and oversea the implementation of multi-channel promotional activity from briefing through to print or go live
support with the development and fulfilment of promotional test plans
develop and maintain effective working relationships with key stakeholders
have a comprehensive understanding of the performance of each promotional activity and be confident to make recommendations for future improvements
support with the timely production of monthly spend analysis versus budget
customer service advisor
Working hours
full-time | Contract
full-time | Permanent
Responsibility
inbound Order Call Handling
customer Service Advisor – Inbound order call handling
40 hours per week, fixed term contract Mid September to Mid December 2023
40 hours per week, permanent contract
about us
if you would like to work for one of Europe’s biggest senior lifestyle brands, look no further than Damart
if you’re interested in joining a truly international business, look no further than Damart
we are a leading provider of fashion, footwear and home & garden products tailored for the senior customer market
copywriter
Language
english
Responsibility
working to multiple deadlines, you’ll need to be organised and motivated
you’ll be responsible keeping a copy checklist up to date and communicating any changes with the wider team
you’ll research and share competitor copy with your team on a regular basis
creative collaboration with the wider team to help achieve our brand strategy
you’ll support our Copywriter in ensuring that all copy meets our brand 'tone of voice' and is consistent across all offline and online channels
you’ll be writing and proofreading everything from direct mail and printed promotional materials to catalogue copy to website product descriptions. From descriptive content to catchy one liners
strong writing and proofreading skills are a must, as is attention to detail – your copy needs to meet the brief and be relevant to our customer
Requirements
A friendly team player, with experience working in a marketing department/ environment and good organisational and communication skills is essential
the ideal candidate will also have an excellent grasp of grammar, punctuation and spelling, and we are also looking for someone who has proofreading skills and an eye for detail
merchandiser
Responsibility
take ownership of specific product range categories, managing budgets and developing strategies to deliver results
pro-actively trade your product categories to ensure key KPI’s are met and ideally exceeded
analysis of range performance, statistical forecasting and reporting
through accurate planning and demand forecasting ensure that the servicing of orders is optimised and stock KPI’s are maintained
build relationships and drive interaction with the local and international supply chain
highlight concerns and opportunities in relation to service and stock levels and propose appropriate action
Requirements
the ideal candidate will have previous merchandise experience and be looking for the next step on the career ladder
the role will continue to develop your leadership and coaching ability, and you will be able to demonstrate strong negotiating and influencing skills
you will be pro-active and confident to question and challenge, whilst having a keen understanding of markets and conditions driving customer expectations
customer service manager
Responsibility
develop, inspire, lead and coach Team Leaders consistently in line with core values and policies
collaboration with key stakeholders to deliver an effective Team Leader and CSA recruitment strategy
lead a first-class customer centric contact strategy, focusing on first time qualitative query resolution
develop Contact Centre processes to improve efficiency, cost effectiveness and quality of the service provided to customers
project manage customer focused projects and initiatives and play a key part in representing customer services in cross functional projects
Requirements
the ideal candidate will have experience of working in a large-scale inbound Contact Centre and be confident in leading and motivating teams to promote a positive, innovative and happy performance focused culture where ideas are encouraged and acted upon
you will also have excellent organisational, written and verbal communication skills, be passionate about delivering world class customer service and have excellent time management skills
manager
Responsibility
other duties involved in this role include
involvement with the web team to trade the website and emails
checking stocks and resolving failed deliveries
product selection for Recruitment tools
briefings to the creative team and involvement in concept building
assisting in the planning and compilation of product, this includes analysing sales and bestsellers, building the range to hit key KPI’s, presenting the range and catalogue construction to senior management and working with our international team on product developments
travel to France for range construction
you will acquire an extensive knowledge of all product ranges; developing your market and competitor understanding, enabling you to highlight new and improved product opportunities to maximise sales through regular competitor benchmarking
Requirements
people management skills are essential, as well as strategic thinking, to allow us to meet company objectives
the ideal candidate will have a fashion related degree plus experience in a trading, buying or category management department
you will be passionate about product, creative and a strong sense of product sensitivity with the desire to bring innovative ideas forward, contributing towards continuous improvement but also having the confidence to voice your opinions and suggestions, which may be challenged
attention to detail, excellent time management and organisational skills with the ability to multitask effectively are essential
junior designer
Responsibility
produce design ideas and solutions to enhance product presentation in line with brand strategy
contribute with ideas on promoting our products and pages
able to produce catalogue page concepts, layouts and finished artwork
work alongside Commercial Range Teams to finalise artwork
commercially aware of business trends, design models and product presentation
attention to detail and accuracy
able to meet to deadlines
joining the Commercial Publications Team and reporting to the Design Manager, your core activities will see you responsible for optimising sales through the design and production of artwork for all Damart UK publications in line with brand strategy
Requirements
graphic/creative qualifications at HND/Degree level or equivalent
good organisational and communication skills
the ideal candidate will have previous industry experience of working within a Design Agency or an In-house Design Team, ideally within a Mail Order environment