CROCUS.CO.UK is looking for employees for positions:
admin assistant
Working hours
permanent
Language
english
Salary
salary
Responsibility
multitasking will be a key strength with a diverse range of tasks being set across the Dropship programme
timely delivery of tasks will be vital in ensuring key dates are met
the successful candidate will aid the UK Buying team with the Dropship side of the business covering the day-to-day administrative duties and must be a good all-rounder
strong communication skills, written and verbal
whether updating stock availability, checking pages, completing internal documents for new ranges, labelling images, market researching or talking to suppliers, a keen eye for detail and using your initiative is a must
good phone manner
be able to demonstrate accurate writing skills with a methodical approach
be able to work independently as well as part of a team
Education
GCSE or equivalent
Requirements
experience in an administrative role
degree level qualification preferable but not essential
full ongoing on-the-job training will be provided
customer service: 1 year
administrative experience: 1 year
the position is ideally suited to someone who takes great pride in their work, has a meticulous approach, an eye for detail, enjoys variety and the ability to manage their workload with constantly changing priorities
junior buyer
Working hours
permanent
Salary
salary
Responsibility
identify product and brand opportunities, developing ranges to maximise the opportunity to meet demand
responsible for sales and margin performance of their categories
analyse data and work closely with the Plants purchasing team to take advantage of any current sales opportunities
monitor market activity and gather market intelligence to inform decisions on pricing, delivery, value proposition and product range
maintain excellent supplier relationships and execute negotiations to a high level
negotiation and maintenance of terms and conditions with suppliers
be a representative of the organisation to a variety of external and internal stakeholders
forecast sales trends and use qualitative data to make judgements on future orders
Requirements
sales: 1 year
warehouse manager
Working hours
full-time
Language
english
polish
hindi
Salary
salary
Responsibility
maintain a safe, secure, clean and tidy warehouse environment at all times
ensure that warehouse team have all required safety equipment and clothing/shoes
job Title: Warehouse Assistant Manager
full responsibility for all HR aspects of the warehouse team- disciplinaries; grievances; recruitment & induction; time/attendance and payroll
leasing / ordering cardboard and packaging sundries with our suppliers
looking for new solutions to make the packing process more efficient and cost effective
administration of pick runs
manage a team of warehouse operatives, taking responsibility for ensuring that they receive all relevant training, job descriptions, and clear daily/weekly allocation of tasks
Requirements
warehousing
business Central and Power BI knowledge
computer Literate
good planning and organisational skills
ability to work to time pressures in a fast moving and rapidly changing market
good interpersonal skills – A team player
warehouse experience: 1 year
content marketing manager
Working hours
full-time
full-time | Permanent
Language
english
Salary
salary
Education
bachelor's
GCSE or equivalent
Responsibility
supporting the Iris & MBS line manager in creation and delivery of marketing & content strategies for both Iris and MBS
devise strategies for improving the Lifetime Value of the customer, by turning Iris app users into Crocus fans
managing production of all creative & content, ensuring projects are delivered on time
monitoring and reporting on performance of all activity & reporting against KPIs
own and understand the Iris audience, giving feedback to stakeholders on audience trends, cohort analysis and user data
oversee the ongoing email acquisition for MBS customers, managing and optimising retention flow to improve subscriber LTV
your primary focus will be to set the acquisition strategy for new Iris users, who are either not aware of Crocus or not yet a Crocus customer
working closely with the Marketing Team to support their Content Roadmap and oversee the application of content within the Iris app
handyman
Working hours
full-time
Salary
salary
Responsibility
have excellent General Maintenance skills, no professional qualifications are required
have a logical approach to problem solving
competen with basic electrics
clearing of water gullies
its essential that someone is reliable and can give a good standard of work
irrigation repairs/installatin
occasional help with recycling duties/vehicle puncture repairs/projects
clearing gutters
customer service advisors
Working hours
full-time
Salary
salary
Education
GCSE or equivalent
Responsibility
engage with couriers/external suppliers/head office stakeholders to appropriately
resolve customer issues
demonstrate ‘best practices’ case management, ensuring all tickets are articulate
accurately categorised, and kept updated
ensure issues are prioritised and customers are kept updated with progress
complete administrative tasks which support the effective operation of the team
own the effective resolution of customer enquiries and complaints, providing realistic timescales to manage expectations, and ensuring the best possible resolution by balancing individual customer and business needs
including the handling of payments and refunds
Requirements
relevant experience in a contact centre environment would be advantageous
excellent communication and attention to detail
passionate about customer service and strive for success
computer literate and quick in assimilating complex back office systems
the ability to multitask and handle challenging situations
effective time management and prioritising skills
customer service: 1 year
customer service advisor
Salary
salary
Responsibility
engage with couriers/external suppliers/head office stakeholders to appropriately resolve customer issuesequired
demonstrate ‘best practise’ case management, ensuring all tickets are articulate, accurately categorised, and kept updated
ensure issues are prioritised and customer are kept updated with progress
complete administrative tasks which support the effective operation of the team, including the handling of payments and refunds
act as a customer advocate through active listening skills, empathising and acknowledging the customer’s perspective to minimise customer frustration
provide timely and appropriate customer responses on social media platforms
own the effective resolution of customer enquiries and complaints, providing realistic timescales to manage expectations, and ensuring the best possible resolution by balancing individual customer and business needs
protect and enhance the Crocus reputation in all customer interactions
Requirements
relevant experience in a contact centre environment would be advantageous
excellent communication skills and attention to detail
passionate about customer service
the drive to succeed
computer literate and quick in assimilating complex back office systems