CRITERION HOSPITALITY is looking for employees for positions:
area sales manager
Working hours
full-time
Responsibility
we are growing our hotel sales team
reporting to the Director of Sales and Head of Hotels we are now recruiting for a Sales Manager to join our new opening team at Zedwell Greenwich
the focus will be to drive room sales in a proactive manner both for new clients but also existing accounts, ensuring we provide excellent service to encourage repeat business
analysis of local market trends and competitor activity to identify business leads
cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs
Requirements
sales experience within a similar role
strong leadership, negotiation, and relationship skills
team player with strong interpersonal skills
ability to develop and deliver effective presentations
demonstrate self-confidence, energy, enthusiasm and be a motivator
ability to adapt to a frequently changing market environment
ability to work under pressure & meet deadlines
excellent organizational and planning skills
general manager
Working hours
full-time
Responsibility
we are seeking highly motivated and experienced individuals to join our team as General Manager
you will lead a team of dedicated Team members, manage budgets, and drive strategic initiatives to achieve business goals
oversee all hotel operations, including front desk, housekeeping, maintenance, and other departments
ensure smooth day-to-day operations and efficient guest services
implement and maintain standard operating procedures to meet brand standards and exceed guest expectations
monitor and analyze key performance indicators
recruit, train, mentor, and evaluate a diverse team of hotel staff members
as a General Manager, you will be responsible for overseeing all aspects of hotel operations to ensure exceptional guest experiences, profitability, and adherence to brand standards
Requirements
bachelor’s degree in hospitality management
bachelor’s degree in hospitality management, Business Administration, or a related field
proven track record of successfully managing hotel operations
extensive experience in hotel management, including several years in a senior leadership role
strong leadership skills with the ability to motivate and inspire a diverse team
proven track record of successfully managing hotel operations, achieving financial targets, and delivering exceptional guest experiences
excellent communication and interpersonal skills
sound knowledge of hotel operations, industry trends, and best practices
operations director
Working hours
full-time
Responsibility
an exceptional opportunity has arisen for a passionate hands-on Operations Director to support multiple hotel teams at Criterion Hospitality
the Operations Director is a senior leadership role responsible for overseeing and managing the operational performance of a hotel group
the primary focus is to ensure smooth operations, exceptional guest experiences, and financial success across all properties within the portfolio
the primary focus will be to ensure smooth operations, exceptional guest experiences, and financial success across all properties within the portfolio
the Operations Director reports to the Head of Hotels and collaborates with various departments within the business
the Operations Director will report to the Head of Hotels and collaborate with various departments within the business
oversee the day-to-day operations of multiple hotels from limited concept to boutique
establish and monitor key performance indicators
Requirements
bachelor’s degree in hospitality management, Business Administration, or a related field
experience with budget hotels
proven stable work history
bachelor’s degree in hospitality management
ensure a consistent and exceptional guest experience across all properties, addressing guest feedback and resolving service issues promptly
pre-opening experience and suitable scale/volume of experience
implement and monitor quality assurance programmes to maintain high standards of cleanliness, safety, and service excellence
strong business acumen with a proven track record of driving financial performance and achieving operational targets
stock controller
Working hours
full-time
Responsibility
collaborate with departments and hotels to compare information or coordinate procedures
development manager
Working hours
full-time
Responsibility
scheduling new hires' training, creating company policies and processing employment documents
conducting sessions to introduce the new employees to the current employees
providing new recruits with the all the necessary information
facilitating learning and development programmes within Criterion Hospitality brands
promoting learning and development at Criterion both internally and externally, on and off the job and for employees within the Hotel
assisting with the design and delivery of training programmes and departmental specific training initiatives
design and delivery of creative and impactful short training sessions within the departments
about The company
operations manager
Working hours
full-time
Responsibility
fully absorb all building management, tenant management and maintenance from external agents
oversee efficient building management to maximise value
cleaner
Working hours
part-time
part-time | Temporary | Contract
Language
english
Salary
salary
Responsibility
\* Clean, stock and supply designated buliding areas
\* Stock and maintain supply rooms
\* Cooperate with the rest of the staff
\* Follow all health and safety regulations
job Type: Part-time
part-time hours: 24 per week
Requirements
min 2 years cleaning experience in a customer facing environment
can follow clear instructions
customer services
right to work
min 5-year checkable work history with previous security experience essential
report writing skills
IT literate
dealing with difficult people
Contract type
working closely alongside Security to help keep the Centre safe
strong time management, attention to detail, good communication skills and reporting skills are essential
criterion Hospitality are seeking professional Cleaner to join our existing team to help to maintain its current business needs to a high standard
flexible shift Patterns, Mon-Fri: 07:00-12:00, 16:00-20:00, flexible for Weekends, Sick and Holiday Cover
we are seeking flexible, motivated individuals who can multi-task and make a measurable contribution to the continued success of Kingsland Shopping Centre. Full training will be provided for cleaning and ground maintenance of the Centre
the role is critical to ensure our cleanliness, health and safety and COSHH standards are met daily in order for the Centre to function as a welcoming public space
A typical shift for someone who is self-motivated will include clearing general waste throughout the Centre, cleaning windows, public machines, cleaning the Centre floors, clearing of bins, hoovering back of house areas, weeding, graffiti removal, cleaning offices, w/c's and completing daily spillage reports
security officer
Working hours
temporary
Language
english
Salary
salary
Requirements
min 3 years working in security services in a customer facing environment
problem solving and conflict management
customer services
valid SIA Door Supervisor/Guarding licensed
valid Public Space CCTV licensed preferred
report writing skills
right to work
dealing with difficult people
Contract type
the role is critical to ensure our operational day-to-day frontline services work like clockwork
criterion Hospitality are seeking professional Security Officers to join our existing team to help to maintain its current business needs to a high standard
we are seeking flexible, motivated individuals who can multi-task and make a measurable contribution to the continued success of Kingsland Shopping Centre. Full training and uniform will be provided
if you have the skills and passion to protect and deliver outstanding customer services, then we are looking for you
A typical shift for someone who is self-motivated could include dealing with tenants and visitors, attention to detail, good communication skills and reporting skills
area manager
Working hours
full-time
Language
english
Responsibility
setting revenue and guest satisfaction targets and ensuring that these are met
managing budgets and finances and controlling expenditure
overseeing larger events, such as weddings or corporate conferences, and ensuring that customers are satisfied
recruiting, training, and managing a hostels employee
carrying out regular inspections of a hostels property and amenities and organising necessary maintenance
ensuring compliance with health and safety legislation and licensing laws, and ensuring that the necessary security is in place
implementing and reviewing standard operating procedures to continuously improve a business
proactively seeking opportunities and ways to maximise revenue and develop service delivery
office manager
Working hours
full-time
Language
english
Responsibility
ensure that the service offered to the guest is personal and memorable, that guest needs are anticipated, and requests followed up
ensure that the service offered to the guest is personal and memorable, that guest needs are anticipated and requests followed up
build relationships and loyalty with guests, ensuring that they want to return to the hotel
connect with guests at every possible opportunity
handle, follow up, seek closure and communicate any guest comments or complaints. Pass on to relevant HOD’s
ensure all messages received for guests are passed on accurately and as quickly as possible
ensure all necessary supplies are available for the front desk. Manage par stocks and order as required
supervise the allocation of bedrooms with the housekeeping department
