to promote and maintain a high standard of patient care at all times. Ensure patients are compassionately and effectively cared for
maintain patients confidentiality, privacy, and dignity at all times
diploma in Nursing
respects patients equality and diversity without prejudice or judgement and comply with CRGH policy
bachelor of Science degree in Nursing
to communicate effectively with all members of the Unit and promote teamwork
masters Degree in Nursing
establish and provide good relationships with patients and their relatives
medical secretary
Working hours
full-time
Responsibility
job Title Medical Secretary to Consultants
accountable to Operations Manager
qualifications/Experience Degree or A Level, at least 2 years as a PA/Secretary
hours Full Time, 37.50 hours per week flexible to stay late occasionally
efficiently deal with the administration of patient enquires for other doctors within the team
and deal with patient inquiries to resolution
key skills
to provide an efficient and responsive administrative, organisational, and logistical service to the a Consultant helping them to manage and prioritise his time
Requirements
experience of handling a wide range of enquiries with both excellent verbal and written communication skills
excellent customer service skills and the ability to put the needs of the patient first
experience of taking and writing minutes and transcribing dictations into letters
ability prioritise manage workload and to work on own initiative with minimal supervision to tight deadlines
ability to deal with difficult situations with a sensitive professional approach
medical secretary
Working hours
full-time
Responsibility
job Title Medical Secretary to Consultants
accountable to Operations Manager
qualifications/Experience Degree or A Level, at least 2 years as a PA/Secretary
hours Full Time, 37.50 hours per week flexible to stay late occasionally
efficiently deal with the administration of patient enquires for other doctors within the team
and deal with patient inquiries to resolution
key skills
experience of handling a wide range of enquiries with both excellent verbal and written communication skills
healthcare assistant
Responsibility
act as a chaperone for other staff during medical procedures, providing support and comfort to patients
perform competent phlebotomy as per medical requests, ensuring accurate labelling and logging of samples
provide injection teaching sessions and assist with the completion of consent forms, checklists, and updates on the IDEAS patient portal
report any stock needs to the Team Leader/Deputy Manager and assist with pharmacy quality management tasks
coordinate with pharmacy suppliers to ensure timely prescription deliveries and manage associated administrative tasks
ensure safe disposal of sharps and waste management in compliance with protocols
customer service
Responsibility
understand the laws around CMA and provide patients with detailed information on "next steps"
to always promote and maintain a high standard of patient care following and adherence to all the CRGH policies and protocols
job title: Customer Service Professional
staff follow the appropriate script for converting patients to initial consultations
report to: Fertility Advisor Manager Customer Head of Operations
hours of work: 37.5 hours Monday to Sunday Shifts
actively Serves and protects the health care of the patient by adhering to professional standards, clinic policies and procedures within regulatory requirements, such as HFEA, CQC and ISO
desirable: Minimum 2 years working in healthcare
Requirements
responsible for the day to day management of a busy Call Centre
must have excellent interpersonal, written, and verbal communication skills
able to deal with difficult situations in a polite, friendly, efficient manner
ability to prioritise a heavy workload and proactively make remedial changes when necessary
able to easily build rapport with patients and visitors remaining calm and positive in all work situations
show strong leadership and mentoring skills
to communicate effectively with all internal and external staff with the aim to maintain continuity of patient care
act at all times without discrimination or prejudice against a persons sex, religion, age, race, ethnicity, quality