CREST PLUS OPERATIONS

Responsibility

• answer inbound phone calls
• making outbound calls in response to messages left and callbacks
• handling general objections
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• being part of our Customer Service Team
• upsell Tax Return package
• the role involves managing inbound and outbound calls, focusing on providing a high level of customer service to our contractors
• keep up to date with changes to the service at Crest and retain knowledge of compliance metrics
• you will deal with a variety of queries ranging from questions about payslips, compliance documents, and payment timescales
• liaise with Operational teams to escalate customer issues
• job Title: Customer Service Advisor
• we require people who are proactive, articulate, and passionate, and who believe in going above and beyond for our clients
• ensure all appropriate systems are kept up to date with relevant information
• if you are hardworking, driven, and motivated by working in a high-paced role, we would like to hear from you
• job Pay: £22k-£25k a year
• job Type: Permanent
• hours: 37.5 per week
• job Location: Chester Business Park

Requirements

• previous customer service experience
• confident and professional telephone manner
• A positive, empathetic, and patient way of working and thinking
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• A true Team Player
• ability to build inter-departmental relationships
• comfortable working to KPIs, hitting and exceeding set targets
• multi-tasker
• confident communicator, with the ability to influence effectively
• fast Learner of our levels of service and understanding of how payroll works
• good communication skills –written and verbal

Earnings for position customer service advisor

Responsibility

• managing a portfolio of up to 170- 180 clients
• communicating with clients, in a timely professional manner via calls and emails
• focus of providing excellent customer service
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• assisting & training clients on the use of our bookkeeping portal
• providing tax planning and ad hoc advice when required
• reviewing accounts and approving them to be sent to the client
• preparing self-assessment tax returns to send to clients for approval

Requirements

• excellent attention to detail
• A good understanding of accounting principles
• good attitude and ability to take ownership of work
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• good technical ability and experience with limited companies
• commitment to personal development
• able to manage own workload effectively & work methodically
• excellent communication and writing skills
• team player
• ambitious and career-orientated
• IT savvy
• experience of tax planning

Responsibility

• ensuring all interactions are clear, can be understood and called upon as per business needs

Requirements

• customer service: 5 years