CREATIVE ITC GLOBAL  Salary

CREATIVE ITC GLOBAL
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CREATIVE ITC GLOBAL is looking for employees for positions:

technician

Responsibility

  • as needed performs troubleshooting, escalates problems when appropriate, and communicates service interruption information
  • major Responsibilities
  • monitor Network / System for faults and alerts and respond to problems according to provided documented procedures
  • the NOC Technician III is primarily responsible for providing real-time service and user support for VSAT Customers in the Energy, Mining, and Maritime industries that use our remote-based technology systems
  • open, update, and close Trouble Tickets, including information in the Accounting, Equipment, Document Area, Contact Information, and Assets tabs as needed
  • monitors and manages the IT infrastructure and proactively addresses network issues as they are discovered and not waiting for notification by the client
  • provide timely and detailed documentation in ticket system
  • create, respond, and escalate tickets as necessary to the proper support groups

Requirements

  • in addition to independent qualities, the ability to work well as part of a regional/global and virtual teams across multiple geographies/vertical markets