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CREATIVE ITC GLOBAL is looking for employees for positions:
technician
technician
accountant
field service technician
service delivery manager
apprentice
Responsibility
as needed performs troubleshooting, escalates problems when appropriate, and communicates service interruption information
major Responsibilities
monitor Network / System for faults and alerts and respond to problems according to provided documented procedures
the NOC Technician III is primarily responsible for providing real-time service and user support for VSAT Customers in the Energy, Mining, and Maritime industries that use our remote-based technology systems
open, update, and close Trouble Tickets, including information in the Accounting, Equipment, Document Area, Contact Information, and Assets tabs as needed
monitors and manages the IT infrastructure and proactively addresses network issues as they are discovered and not waiting for notification by the client
provide timely and detailed documentation in ticket system
create, respond, and escalate tickets as necessary to the proper support groups
Requirements
in addition to independent qualities, the ability to work well as part of a regional/global and virtual teams across multiple geographies/vertical markets
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