manager
Responsibility
- company Description
- make an impact at a global and dynamic investment organization
- the CPP Fund is projected to reach $3 trillion by 2050
Show more +23 - when you invest your career in CPP Investments, you join one of the most respected and fastest growing institutional investors in the world
- with current assets under management valued in excess of $500 billion, CPP Investments is a professional investment management organization that globally invests the funds of the Canada Pension Plan to help ensure long-term sustainability
- CPP Investments invests in all major asset classes, including public equity, private equity, real estate, infrastructure and fixed-income instruments, and is headquartered in Toronto with offices in Hong Kong, London, Luxembourg, Mumbai, New York City, San Francisco, São Paulo and Sydney
- reporting to the Managing Director, Corporate Services, the Manager, Corporate Services manages CPP Investments’ London and Luxembourg corporate facilities and real estate in a manner that aligns with commercial objectives, including delivery of centralized programs and services and accountability for emergency preparedness, business continuity and regulatory compliance
- as a key member of the global Corporate Services team, he/she/they is a service-oriented professional who manages a diverse team of workplace professionals and works closely with local senior management and stakeholders to align with and support the investment departments in the achievement of their business strategies, plans and objectives with the delivery of sustainable and added-value central programs and services
- the Office Manager ensures the delivery of an inspiring and energizing workplace that optimizes operational effectiveness, adapts to the changing needs of the organization, and supports a best-in-class employee experience enabling talent attractiveness and retention
- the Office Manager supports CPP Investments’ ambition of being the highest performing institutional investor in the world and strongly reflects our Guiding Principles of Integrity, Partnership, and High Performance
- ensures established governance protocols are adhered to to protect IT rooms from unauthorized access, damage, and interference and to ensure uninterrupted operation of CPPI Investments’ critical IT infrastructure; coordinates power down arrangements in London and Luxembourg; ensures onsite attendance and oversight to ensure smooth running of services
- provides support to the global office managers when required
- ensures security escorts are deployed as/when needed to maintain premises security
- liaises and coordinates with Building Management as /when needed and represents CPP Investments at tenant meetings
- maintains a working knowledge of expenses versus budget
- prepares monthly metrics reports for monthly review by Managing Director
- provides advice, information, and support to senior management regarding local facilities related issues
- partners with and supports the local Admin team; attends monthly Admin meetings
- accountable and responsible for business continuity planning and execution within the scope of the physical premises of the London and Luxembourg offices to ensure critical operations can continue during emergencies
- responsible for the provision of central services such as reception, switchboard, guest services, mail /courier, and housekeeping; and is responsible for managing the team delivering these services
- in partnership with Corporate Security contributes to the preparation of plans, procedures, and training for responding to fire and other emergencies; develops and maintains detailed emergency plans as required; helps lead the response during and after emergencies
- responsible for facility and furniture key management; ensures key logs are maintained
- monitors local changes to regulations and ensures the London and Lux office maintain compliance
- coordinates contractor activities onsite, communicates works to relevant stakeholders
- coordinates and manages all aspects of desk moves and changes
- acts as local Business Continuity Coordinator; participates in the quarterly Business Recovery Plan, the annual Business Impact Analysis review and annual training and testing
Requirements
- ability to quickly understand organizational dynamics and management priorities, and able to work effectively in a fast paced, results driven culture
- facilities and office services/management
- IOSH Working Safely
Show more +15 - ability to foster effective working relationships with internal and external stakeholders and vendors
- health and Safety in the workplace
- IOSH Managing Safely
- emergency preparedness
- emergency Warden training
- has exceptional facilitation, negotiation, conflict resolution, interpersonal, oral, and written communication, and collaboration skills
- first Aid /CPR
- strong organizational and time management skills with strong attention to detail and accuracy
- the Manager, Corporate Services EU is service oriented and experienced in managing programs, compliance, maintenance contracts, service agreements, office asset management, large scale occupancy & space planning, food services, vendor management and inhouse events
- ability to multi‐task and thrive under pressure in a fast-changing environment
- possesses strong problem solving and trouble shooting skills, logical thinking, and common sense
- proven and confident decision maker
- able to build and manage a team of highly passionate and customer centric professionals with a strong focus on employee experience journeys
- professional personal presentation and conduct
- able to work independently yet is a team player; is flexible and has a proactive attitude
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