CORNISH GEMS Salary
CARNE HOUSE WESTERN EXTENSION THREEMILESTONE TRURO TR4 9LD UNITED KINGDOM
TIN: 06984313
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Earnings on positions in CORNISH GEMS
CORNISH GEMS is looking for employees for positions:
customer service
Working hours
- full-time
Language
- english
Education
- A-Level or equivalent
Responsibility
- please find the full job description on the Cornish Gems website
- supervise a team of customer service representatives and provide guidance and support as cover for the department manager
- aid the department manager in developing and implementing strategies to improve customer satisfaction and retention
- handle escalated customer inquiries and complaints in a professional and timely manner
- monitor and evaluate customer service performance metrics
- be one of the first points of contact as well as the point of escalation when the department manager is unavialable, for our guests should they encounter an issue at one of our properties, dealing with a variety, and at times challenging situations, in a calm, professional, and satisfactory manner
- conduct regular performance reviews and provide feedback to team members in line with company requirements
- in addition to this, you will be evaluating feedback from guests and using your findings to make recommendations to the department on areas that need improvement to continue to meet and ultimately exceed customer expectations
Requirements
- previous experience in a customer service supervisory role
- proven experience in a customer service supervisory role
- strong leadership with the ability to motivate and inspire a team
- supervisory experience 5 years
- excellent communication and interpersonal skills
- strong problem-solving abilities
- proficient in problem solving and conflict resolution
- ability to negotiate and resolve conflicts effectively