CONNEXIN

Responsibility

• about Us
• we believe we make a difference to people’s lives
• we care about each other & our customers
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• we challenge the Industry
• we deliver on our promises and have fun doing it
• we're on a mission to "Connect the real world with the digital world to improve lives”. To get there, we govern ourselves with a set of simple, yet powerful guiding principles
• we offer a competitive salary and industry leading commission structure
• what you will be doing
• actively engaging with the local community and making a lasting impression
• visiting residential areas, generating sales and building rapport and lasting relationships
• one of our key missions is to give the people of Hull more of a choice - to do that we have opportunities open for experienced Field Sales Representatives
• independently generating, managing and converting sales pipeline
• the Field Sales Representative's primary role will be to acquire new customers through visiting residential areas, generating sales though activity
• promoting the Connexin brand through our culture code, mission and values
• understand company’s products and values
• attending events, stalls and pop ups on behalf of Connexin to drive sales
• OTE in excess of £38,000 , field mileage allowance also paid

Requirements

• ambitious, determined, and confident in your ability to speak to others
• previous experience in customer service
• previous experience in face to face sales
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• previous experience in telecommunications is desirable
• outgoing with a great attitude, self disciplined and organised
• outgoing and fun
• commission and target driven is essential
• must have full UK driving licence and access to own transport
• must have full UK driving licence
• sales: 1 year

Earnings for position field sales representative

Responsibility

• about Us
• we believe we make a difference to people’s lives
• we care about each other & our customers
  Show more +14
• we challenge the Industry
• we deliver on our promises and have fun doing it
• we're on a mission to "Connect the real world with the digital world to improve lives”. To get there, we govern ourselves with a set of simple, yet powerful guiding principles
• we offer a competitive salary and industry leading commission structure
• what you will be doing
• actively engaging with the local community and making a lasting impression
• visiting residential areas, generating sales and building rapport and lasting relationships
• one of our key missions is to give the people of Hull more of a choice - to do that we have opportunities open for experienced Field Sales Representatives
• independently generating, managing and converting sales pipeline
• the Field Sales Representative's primary role will be to acquire new customers through visiting residential areas, generating sales though activity
• promoting the Connexin brand through our culture code, mission and values
• understand company’s products and values
• attending events, stalls and pop ups on behalf of Connexin to drive sales
• OTE in excess of £38,000 , field mileage allowance also paid

Requirements

• ambitious, determined, and confident in your ability to speak to others
• previous experience in customer service
• previous experience in face to face sales
  Show more +7
• previous experience in telecommunications is desirable
• outgoing with a great attitude, self disciplined and organised
• outgoing and fun
• commission and target driven is essential
• must have full UK driving licence and access to own transport
• must have full UK driving licence
• sales: 1 year

Responsibility

• work alone, or as part of a team responsible for installing fibre networks to residential and business dwellings
• splicing fibre and testing at multiple points throughout the installation
• adhere to Health and Safety legislation and company policies and culture code
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• maintain a positive, helpful and professional attitude and behaviours at all times - to customers and colleagues
• flexible in task allocations and organised with an analytical approach to problem solving
• carry out thorough daily vehicle and tool checks
• carry out other tasks for other departments within Connexin e.g. IoT, Business Enterprise, Fibre Network, as required
• support the Complaints Handler / QA Coach and Head of Service Delivery with any escalations and issues to resolution on behalf of our customers and clients
• manage team performance, absence and lateness, performing investigations, leading PIPs and conducting disciplinary meetings if required
• provide workflow management and support resource management where required by assisting the team in answering live chat, emails and calls
• complete regular 121's with team members

Requirements

• fibre Splicing Course
• advance Fibre Engineering
• full Driving licence
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• NRSWA Traffic Management
• relevant Fibre Engineering Credentials
• industry Certification in Telecomms / FTTP installations
• at least 2 years of working independently in all aspects of FTTP installations and engineering
• working alone and as part of a team in fibre engineering
• internal and external fibre installations
• problem solving
• maintaining safe working practices
• working at a height
• fulfilling a similar role
• understands basic principles of all other engineering disciplines
• splicing
• following specifications and instructions with attention to detail

Earnings for position team leader

Responsibility

• about Us
• we believe we make a difference to people’s lives
• we care about each other & our customers
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• managing Connexin’s networks, ensuring uptime requirements are achieved
• we challenge the Industry
• provide technical analysis to all customers to isolate issues and develop strategies to restore or activate services within defined SLAs
• work with key stakeholders on the design and implementation of planned network upgrades and expansion in line with the strategy
• we deliver on our promises and have fun doing it
• lead or provide support in the design and implementation of projects and changes to the network and security infrastructure
• we are currently recruiting for a Junior Network Analyst to join our award-winning national ISP
• we are currently recruiting for a Junior Network Engineer to join our award-winning national ISP
• we're on a mission to "Connect the real world with the digital world to improve lives”. To get there, we govern ourselves with a set of simple, yet powerful guiding principles
• provide weekly reports on technical support and network activity and status to Leadership
• key Responsibilities
• work to document, automate and improve our processes
• maintain and update documentation of the network
• provide support in the design and implementation of projects and changes to the network and security infrastructure
• manage and prioritise network projects
• drive a culture of continuous improvement ensuring technical support processes are continuously updated and that support teams are fully trained on any changes
• as a Junior Network Analyst, you will be fully immersed in managing, maintaining, designing, and implementing the latest networking solutions ensuring the core network is fully functioning with high availability at all times
• as a Junior Network Engineer, you will be fully immersed in managing, maintaining, designing, and implementing the latest networking solutions ensuring the core network is fully functioning with high availability at all times
• provide weekly reports on technical support and network activity
• monitor, support and coach 1st and 2nd line support teams on all channels and products, especially with regards to technical issues which need escalation & higher-level investigations
• create and maintain process and procedural documentation to help the wider team diagnose and fix network issues
• maintain and update documentation of the network asset and configurations

Requirements

• experience of Software Defined Networking principles and its implementation, with a keen eye on automation is desirable
• knowledge & experience of Network Technologies such as Fixed Wireless access, Fibre and LPWAN, including routing Protocols
• understanding of Network platforms – including Cisco Catalyst Series, Cisco ASR Series and Cisco Meraki, Nokia Routers/Switches
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• good problem Solving and Technical Troubleshooting Skills and enjoy working as part of a team
• experience in creating/implementing high-level & low-level designs
• experienced with producing and implementing complex configurations
• experience and knowledge of Optical Fibre network FTTH Technology
• experience of ISP and internet peering. · Data centre hosting technology understanding or experience
• adept in troubleshooting and configuration of security software
• experience and understanding of automation tools and the DevOps approach to infrastructure orchestration
• experience with supporting client-facing solutions
• good communicator who can explain complex technical concepts to non-technical stakeholders and build strong relationships with key stakeholders
• good time management skills

Responsibility

• about Us
• we believe we make a difference to people’s lives
• we care about each other & our customers
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• follow up on sales enquiries using sales skills to close and upsell potential opportunities
• we challenge the Industry
• work alongside Sales and Provisioning Team in line with the Consumer Sales strategy
• liaise between network partners and see orders through to installation
• we deliver on our promises and have fun doing it
• give our customers the best possible experience when joining our own FTTP Network
• what you will be doing
• work towards internal strategies to maximise customer satisfaction
• working in the Sales and Provisioning team across multiple tasks and responsibilities
• we're on a mission to "Connect the real world with the digital world to improve lives”. To get there, we govern ourselves with a set of simple, yet powerful guiding principles
• work with the team to help discuss ideas that will improve issues and incident management
• liaise with other departments such as the service delivery and engineering teams to coordinate activities and manage relationships with customers
• using sales craft and being organised to work towards team targets and various KPIs
• contact our existing customers to help to upgrade our products and services that they are currently using
• key Responsibilities
• be a Connexin product champion
• work across multiple systems to best serve our customers
• liase between network partners and see orders through to installation
• being part of a team that gives exceptional customer service by taking full ownership of the order journey from point of sale to installation across multiple networks and products

Requirements

• have excellent organisational skills
• have a passion for customer service
• comfortable with a fast pace working environment
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• be an excellent communicator with internal and external stakeholders
• be highly organised and have a proactive approach to day-to-day tasks
• be an effective team player and have a can-do attitude
• have good numeracy skills and financial understanding
• be a keen problem solver with excellent attention to detail
• have an appetite to learn and develop
• industry experience, customer service and sales ideal but not essential