COMMUNICATIONS SOLUTIONS UK in Reading Salary
5 WOODSIDE BUSINESS PARK WHITLEY WOOD LANE READING RG2 8LW
TIN: 03913465
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Earnings on positions in COMMUNICATIONS SOLUTIONS UK
COMMUNICATIONS SOLUTIONS UK is looking for employees for positions:
support engineer
Working hours
- full-time | Permanent
Language
- english
Education
- GCSE or equivalent
Responsibility
- providing 2nd / 3rd line support for a range of clients and services
- providing quality support by being engaging, friendly and confident to help us deliver a first-class end user experience for our clients
- performing regular monitoring and maintenance of client systems
- ensuring appropriate escalation actions are taken for tickets
- managing clients effectively and always in a professional manner, by responding to inbound client enquiries and developing existing business
- keeping client records and case notes up to date by recording all customer contact on the CRM and ticketing system
- completing all relevant training and achieve manufacturer accreditations where appropriate
- becoming an expert in relevant technology, keeping abreast of product developments and new product introductions
Requirements
- MCSE or Equivalent or higher
- 3-5 years’ experience in a support role
- microsoft Certified Associate Qualifications or higher
- highly customer focused with excellent verbal and written communication skills
- CCNA or higher
- the technical ability to manage Microsoft and Google Cloud platforms, multiple networking, and hardware vendors
- ITIL Qualifications
- have an eye for detail and an aptitude for problem solving