COMMERCIAL& is looking for employees for positions:
it support engineer
Responsibility
to provide 1st / 2nd Line support to clients via phone, email and remote sessions as part of a shift rotation
maintain 1st line support tickets correctly and keep the customer updated with progress every day
monitor 1st line support ticket queue ensuring incidents are actioned within SLA’s
develop existing customer relationships and build a rapport with new clients
flag high priority / urgent issues to the 1st & 2nd Line Team Leader
perform proactive maintenance using our in-house monitoring system
document procedures/processes and contribute to the knowledgebase
follow IT procedures e.g. ITIL and strictly complying with our policies
Requirements
A basic salary of up to £25,000 per annum
service engineer
Responsibility
to service and maintain the machine fleet in line with the client’s requirements
to escalate any issues back to the office so that they can be rectified as early as feasibly possible
keep onsite stock levels maintained and up to date for the machines covered
provide preventative maintenance when required and plan these around normal daily EM calls
plan and self-manage your calendar in accordance with the jobs outstanding, and SLA’s. Producing regular reports to client management on status of all machines
Requirements
A competitive basic salary of £33,000 per annum
multi drop driver
Responsibility
you will ensure all customer deliveries are successfully made with the consideration of using the most efficient route throughout London
maintain accurate delivery records including time of delivery, signature and name
carry out supplier collections/customer returns ensuring all procedures are followed as per Commercial’s Best Practice
be aware of market/competitor activity and inform relevant department and/or manager
communicate any customer comments or complaints to your line manager
you will be required to arrive at the Perivale Warehouse each morning to collect the customer goods and load them into your vehicle
the key purpose of the role is to be responsible for the efficient, timely and safe delivery and collection of goods and services to our valued customers, whilst ensuring the highest level of customer service is provided
be accountable for your vehicle; ensuring it is roadworthy and that vehicle maintenance checks are completed on time. All faults, service issues and accidents must be reported immediately to the Fleet Supervisor
it trainer
Responsibility
deliver regular IT training inductions to all new starters
deliver regular, bespoke and engaging training for all employees
provide training and coaching for IT specific requirements
develop bespoke training solutions to meet business requirements across all offices
provide personalised coaching to staff on an ad-hoc basis
provide detailed digital webinar training to colleagues on best practice processes
be actively involved in business wide projects surrounding IT training solutions
work closely with the IT team to develop learning interventions to address FAQs received by the IT Service Desk
it field engineer
Benefits
company car
Responsibility
support IT projects and activities, ensuring that IT systems are reliable and performant at all times
provide additional expertise and bandwidth to existing support staff across multiple sites whilst liaising with Commercial’s Network Operations Centre in Cheltenham
quickly assess, resolve and escalate support issues to meet agreed service levels as well take ownership of more complex support requests
provide day-to-day support and management of our client’s ICT resources ensuring that there is adequate provision to meet the needs of service stakeholders and users
provide management and support of the client’s core infrastructure, services and data within defined SLA’s to ensure a continuity of service to all users including fault diagnosis, resolution and escalation
deploy end user hardware such as desktops, laptops and tablets, cabling, printers, AV equipment and other peripherals as well as deployment and management of end user software
Requirements
windows 10 & 11 Operations Systems
desktops, Laptops & Mobile Devices
windows Server 2016, 2019 & 2022
active Directory, DHCP, DNS, Group Policy, WDS and WSUS
exchange, Office 365, Intune
anti-virus software
backup Technologies
TCP/IP, VLAN, switching, routing and firewall configuration, VPNs and WAN environments
network manager
Responsibility
ensure daily, weekly, monthly checks are completed, with outputs tracked and communicated effectively
to be accountable for the primary management and support of the firm’s core IT infrastructure, services and data within defined contractual SLA’s
ensure adherence to policies, processes, procedures and best practice throughout the delivery of IT services