CO-WHEELS CAR CLUB COMMUNITY INTEREST COMPANY  Salary

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SUITE 1 7-15 PINK LANE NEWCASTLE UPON TYNE NE1 5DW UNITED KINGDOM
TIN: 06512325
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CO-WHEELS CAR CLUB COMMUNITY INTEREST COMPANY
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CO-WHEELS CAR CLUB COMMUNITY INTEREST COMPANY is looking for employees for positions:

service manager

  • service manager
  • customer service agent

Working hours

  • full-time | Permanent

Benefits

  • mobile phone
  • laptop

Responsibility

  • assisting the Management Team to achieve KPI's
  • managing complaints and trouble shoot where necessary for resolution
  • completing process guides for changes and implement in the business and external partners
  • manage and update member support team with all fleet changes so they can update the member help centre and FAQs
  • quality assurance and feedback logs for staff, 3rd party companies and also deliveries and collections for dealerships
  • ensure that a high level of customer service and vehicle service is maintained, and when required, have the confidence to deal with all customer issues
  • provide supervision to internal Fleet Team and Fleet Support Operatives in the field
  • handling incidents, e.g. abandoned vehicles, accidents, emergencies or theft

Requirements

  • fleet management: 1 year