CLT RECRUITMENT Salary
71-75 SHELTON STREET LONDON WC2H 9JQ UNITED KINGDOM
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Earnings on positions in CLT RECRUITMENT
CLT RECRUITMENT is looking for employees for positions:
planning manager
Working hours
- permanent
Responsibility
- rotherham based offices
- develop and implement resource and capacity planning strategies to meet service level targets
- forecast and analyse contact volumes, AHT , and shrinkage to determine staffing requirements
- maintain accurate workforce management data and systems, ensuring real-time updates
- collaborate with recruitment and training teams to ensure adequate staffing levels and skill development
- CLT Recruitment are working closely in partnership with an amazing company located in the heart of Rotherham, our client operates in the Coaching/travel industry who din ue to future aspirations seek an experienced Resource Planning Manger to join their team
- monitor and analyse performance metrics, providing insights and recommendations for continuous improvement
- £35,000 Basic + Great benefits
Requirements
- previous experience in resource planning management within a multi-channel contact centre environment
- strong analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions
- proficiency in workforce management tools and systems
- excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams
- proven track record of meeting or exceeding service level targets
- ability to work under pressure and adapt to changing priorities
- knowledge of contact centre operations, including inbound/outbound calls, emails, chat, and social media channels
- experience in forecasting, scheduling, and real-time management
Earnings on positions in CLT RECRUITMENT
Average salary in this position
Average salary in this position in the country
National average salary
2950 £
Average salary in this company
1600 £