CLEANSMART Salary
37 DUKE STREET NOTTINGHAM NG7 7JN ENGLAND
TIN: 05595775
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Earnings on positions in CLEANSMART
CLEANSMART is looking for employees for positions:
communications manager
Working hours
- full-time | Permanent
Benefits
- profit sharing
Education
- we are seeking candidates ideally with a relevant business-related degree, and minimum two year’s relevant working experience
- no knowledge or experience of the cleaning equipment industry is needed
Responsibility
- we plan to optimise and duplicate our UK support systems in the US
- your goal is to oversee and develop a continually improving, first rate and scalable customer support system, so that we can continue to provide a high level of support in this far larger market
- customer satisfaction scores monitored and maintained or improving
Requirements
- cleansmart manufacture professional carpet and upholstery cleaning machines and are one of the UK’s leading suppliers to this niche market
- assess and improve customer journeys and communications
- assess and enhance customer journeys and communications, from lead generation and marketing, through to fulfilment and after sales support
- streamline and document our customer support processes
- create best case responses to support queries
- find points of friction and work with our team to remove or reduce these
- improve website product information to pre-empt support queries
- oversee a process of continual improvement