sales administrator
Responsibility
- answer customer queries by email or phone
- add new products, copy and attributes to the Woocommerce site
- set up promotions, sales and ad hoc campaigns on website track their performance
Show more +8 - process orders - we are mainly drop shipping with an EDI system but this needs daily checking and monitoring
- make small onsite changes and test new website features working under guidance of the tech team
- help with all studio admin surrounding customer orders, including shipping
- occasional help at events such as Studio sales or Christmas events
- monitor the site performance, merchandise website product pages and categories to drive eCommerce sales performance
- monitor out of stocks items
- advise customers with putting together our products in their home and helping with interior looks
- work closely with tech teams to ensure the smooth running of the site and flag to tech any problems on the website or with the EDI
Requirements
- minimum of two years working on the back end of a website – preferably Woocommerce
- retail experience either face to face or online
- enjoy sales, be polite and patient with customers
Show more +6 - be highly organised, and able to multi-task various projects at once
- excellent time management skills with a sharp eye for detail
- A curiosity for the Digital, eCommerce and tech worlds
- have heaps of initiative and be a ‘can do’person, willing to muck in on all levels
- retail sales: 1 year
- customer service: 1 year
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