CLARION Salary

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OVERBANK 52 LONDON ROAD ALDERLEY EDGE SK9 7DZ ENGLAND
TIN: 10862424
  Finance and Insurance
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Reviews CLARION Alderley Edge
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CLARION is looking for employees for positions:

team leader care

  • team leader care

Requirements

  • customer Care Quality Team Leader Manager Management New Build Property Home Support Issues Complaints Defect Warranty Repairs Shared Ownership Social

Salary

  • salary

Responsibility

  • support the team to monitor and manage the defect performance of building contractors to achieve agreed service levels and KPIs
  • setting targets and ensuring these are monitored, with regular reports/updates provided and take corrective action where necessary
  • ensuring team members are inducted and adequately trained with personal development plans in place that are reviewed regularly
  • use a range of data to analyse performance and identify opportunities to drive continuous improvement
  • provide effective line management of the Customer Care & Quality team. You will lead, manage, motivate, engage, and support the team to become high performing
  • provide operational support to the team, including the resolution of more complex queries/cases and conflict resolution to avoid escalation
  • conduct quality reviews to ensure the team are productive, following the correct processes and procedure and providing the highest level of customer care
  • providing effective coaching, mentoring, 121s and team meetings, ensure team members understand their role and areas of responsibilities and deliver these effectively