CLARION Salary

Rating of the company

OVERBANK 52 LONDON ROAD ALDERLEY EDGE SK9 7DZ ENGLAND

TIN: 10862424

Rating of the company

CLARION
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Requirements

customer Care Quality Team Leader Manager Management New Build Property Home Support Issues Complaints Defect Warranty Repairs Shared Ownership Social

Responsibility

support the team to monitor and manage the defect performance of building contractors to achieve agreed service levels and KPIs
setting targets and ensuring these are monitored, with regular reports/updates provided and take corrective action where necessary
ensuring team members are inducted and adequately trained with personal development plans in place that are reviewed regularly
use a range of data to analyse performance and identify opportunities to drive continuous improvement
provide effective line management of the Customer Care & Quality team. You will lead, manage, motivate, engage, and support the team to become high performing
provide operational support to the team, including the resolution of more complex queries/cases and conflict resolution to avoid escalation
conduct quality reviews to ensure the team are productive, following the correct processes and procedure and providing the highest level of customer care
providing effective coaching, mentoring, 121s and team meetings, ensure team members understand their role and areas of responsibilities and deliver these effectively