CIVIL SERVICE COLLEGE

Responsibility

• be the first point of contact for in-house email enquiries and delegate to the respective Account Manager accordingly
• research existing and prospective contacts for lead generation with a view to booking account management calls
• attending Learning Needs Analysis calls with Account Managers to understand the clients’ logistical training needs and requirements
  Show more +11
• gather feedback from trainers and participants before and after each training session
• ensure appropriate communications, such as joining instructions are sent to customers, trainers and other stakeholders promptly
• support the In-house U.K. Account Management team on the delivery of multiple training programmes and events across the Civil Service and Public Sector
• ensure appropriate training materials are circulated with participants after an event has taken place, i.e. slides, certificates and reading lists
• maintain account administration by coordinating the end-to-end process of in-house training courses including setting up course events, managing participant lists and maintaining training schedules
• maintain an accurate record of course delivery
• maintaining up-to-date knowledge of training programmes and services
• liaise between customers and internal colleagues/trainers to ensure the timely and successful delivery of our training programmes according to customer needs
• develop role knowledge by participating in professional development opportunities
• supporting Account Managers on other ad-hoc tasks, as and when required
• prepare/send out training materials to participants ahead of course commencement and set up virtual and in-person training rooms on MS Teams before a training course commences