CITY EXPERIENCES

Responsibility

• ensure the Operations Department have the maximum number of vessels available for daily service
• oversee the maintenance of vessels to the standards required by the MCA, and those laid out in our SMS
• spearhead the development of systems and processes that will improve the efficiency of the Poole Fleet/Engineering Department
  Show more +12
• monitor changes in regulations and technology that might affect operations, and recommend and implement agreed actions
• oversee the planning of a rolling schedule for all dry-docking requirements with minimum impact on the daily operation
• support the Regional Director to plan, manage and oversee the Poole Fleet, Engineering and Operations. This will include all Company vessels and shore-based sites
• prepare status reports and information to supply to the Regional Director where required
• support all Engineering and Operations in Risk Management
• ensure that all equipment on board vessels operates to MCA regulations/PHC requirements, and that all boats have the necessary paperwork and licenses up to date
• maintain a thorough knowledge of safety work procedures and rules
• develop standards and policies on issues concerning Engineering / Operations
• support the Regional Director to prepare, monitor, and deliver capital equipment / capital expenditure projects on time and in budget
• manage boat repairs and maintenance expenditure in line with the company expectations, and within the approved budget
• assist the Maritime and Coastguard Agency in yearly certification of passenger vessels and interim audits
• manage all individuals within the team, and liaise with the HR department / Regional Director for support

Requirements

• experience of working in a marine based environment
• A working knowledge of Health & Safety systems and protocols
• ability to understand and balance technical issues/solutions with time, cost, and available resource skill sets
  Show more +10
• management of Capital projects
• excellent organisational skills with the ability to plan, organise, delegate and control work
• experience and/or knowledge of MCA regulations in the areas the Company operates
• experience of performance management
• professional written & verbal communication and interpersonal skills
• proven analytical, problem solving, and decision-making abilities
• proven substantial experience of working at a strategic level on complex issues
• responsible for the appointment of subcontractors and consultants in all engineering matters
• strong negotiation, conflict resolution and influencing experience
• aim to achieve the highest quality in delivering maintenance/ engineering across the company

Earnings for position operations manager

Responsibility

• lead the delivery of high quality, innovative, flexible, and scalable technical solutions that meet business requirements
• perform hands-on development and provide thoughtful code reviews
• mentor and lead development team members to continuously improve quality and productivity to achieve business results
  Show more +11
• design, develop, test and support applications and services using JavaScript, React, Node, Dynamo DB and others
• engage with the business in requirements analysis, leading to high-quality user stories and acceptance criteria
• partner with the business stakeholders, peers, IT groups and communicate effectively
• conversing in GraphQL with backend teams to design APIs
• experimenting and suggesting improvements to our frontend tools & workflows
• taking the lead to maintain, refactor and if necessary, throw away legacy frontend code
• recognized as a subject matter expert in one or more technology areas
• conduct Proof of Concepts for testing business ideas
• recommend ways to improve reliability, maintenance, efficiency, and quality
• follow SCRUM Agile Development methodology
• additional job duties as assigned

Requirements

• advanced knowledge of software development methodology, techniques & standards
• strong understanding of software design concepts, patterns, tools and best practices
• ability and willingness to work onsite
  Show more +9
• should have built and used a REST API and GRAPHQL
• experience with JavaScript, Redux and React.js is a must
• experience with Node.js is preferred
• experience with Dynamo DB is a plus
• experience with Serverless Framework is a plus
• 4+ years of relevant software engineering / web development experience
• experience with AWS infrastructure as a code using Terraform or Cloudformation is a plus
• background building container using docker and deploying using Kubernetes is a plus
• bachelors Degree in Computer Science or Computer Engineering, Master’s preferred

Responsibility

• demonstrates excellent customer service skills, such as verbal, interpersonal, and written communication
• actively maintain Help Desk ticket queue, ensuring a timely response to issues, as well as fielding phone calls and walk-up support
• persistent communication with our clients when working on requests
  Show more +9
• create and maintain documentation when requested
• support enterprise POS systems and peripherals
• support for networking and cabling
• provide Tier 1, 2, and 3 IT support for 500+ end users
• act as an escalation point within certain applications and services
• maintain and update inventory of hardware and software
• expected to work during standard business hours and maintenance/emergency windows outside of normal hours
• additional job duties assigned
• know and understand internal policies and external regulatory requirements that relate to your position and department

Requirements

• proficient in both Windows and Mac environments
• proficient in Office 365
• familiarity with the Okta SSO platform is desired, but not essential
  Show more +5
• previous experience in a help desk role- 3 years or more preferred
• previous & demonstrable ability to troubleshoot technology quickly and efficiently
• degree not required but preferred
• help desk: 3 years
• our Values: R espect, E*nvironment, S afety #1, P rofessionalism, E xceed, C ommunication and T*eamwork

Benefits

• laptop

Responsibility

• we are currently seeking a Trade Sales & Marketing Executive to assist the Head of Trade Sales
• weekly checking of content on key OTA partners websites
• update of content and images for OTA websites
  Show more +14
• provide daily support for partners using the B2B portal
• city Cruises UK is part of the City Experiences division of the Hornblower Group, a global leader in world-class experiences and transportation services
• ensure the CRM system is updated with partner details
• we operate public dining and sightseeing cruises as well as private charters for corporate events, birthday parties, weddings, or other special occasions across London, Poole, and York
• set up new trade partners on the Anchor system
• manage ‘trade cases’ through Sales Force
• this role will involve working with a range of different trade partners, including OTAs, DMC’s, school group operators and travel agents to ensure sales revenue budgets are achieved across all products, at all locations
• build and maintain good relationships with trade partners
• liaise with the Marketing team to produce adverts and copy for trade partners
• assist with the organisation of trade shows
• co-ordinate cruise bookings for bloggers and agents
• produce mailings and newsletters to trade partners
• provide weekly reports and data insights
• manage ordering and distribution of bulk tickets / barcodes

Requirements

• proactive and pragmatic approach to work, with the ability to work autonomously as well as part of a team