CITIZENS ADVICE MID MERCIA

Responsibility

• day to Day oversight of the contract for the Low-Level Support Service
• maintain confidentiality, use discretion and sound judgement in undertaking all areas of responsibilities
• responsible for service performance, including partner delivery, identifying and mitigating risks
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• ensure adherence to all contractual targets and KPIs
• report performance against targets/KPIs to the Health Services Manager, Chief Operating Officer and commissioners
• ensure quality and compliance is of an excellent standard
• formally line manage members of the team, including staff and volunteers, where appropriate
• working with the organisation’s Administration team to ensure that reports required internally and externally are completed to the expected standard
• ensure the effective performance management and development of staff through regular supervision sessions, the appraisal process and learning and development
• leading of the Community of Practice meetings, including development of agenda and facilitation of discussion points
• formally line manage 6 support workers and the Service information and promotion coordinator
• create a positive working environment in which equality and diversity are well-managed, dignity at work is upheld and staff can do their best

Requirements

• experience of supporting and understanding the needs of autistic people/their families/carers and professionals in this sector

Earnings for position service manager

Responsibility

• then Citizens Advice Mid Mercia is the organisation for
• our free and independent advice helps people solve problems in a confidential and impartial manner
• whatever the problem, we won’t turn people away
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• we make a difference
• ensure adherence to all contractual targets and KPI’s, reporting to the Carers Service Manger as required
• assess client enquiries using sensitive listening and empathetic questioning
• we are a dynamic and ever-changing organisation with new services and teams regularly coming on board
• conduct assessments over the telephone or face-to-face
• provide excellent customer service and ensure queries are responded to in a timely manner
• identify and summarise the essence of the client’s issue/s
• deliver and coordinate training to clients, parents/ carers and professionals
• the role will be to deliver training and awareness sessions to our clients
• keep up to date and accurate records that contribute to the Service reports
• in addition, the post holder will assist on our very busy helpline, supporting and signposting our clients
• to have an empathetic and professional manner when supporting clients, upholding the Citizens Advice CORE values at all time
• our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us
• as such we are looking for a full-time Carers Awareness Coordinator to join our Universal Services for Carers Teamon afixed-termbasis to cover maternity leave
• identify key information about the issue/s, including time limits, key dates and any requirement for urgent advice or action
• assess and agree the appropriate level of support, taking into consideration the client’s ability to take the next step themselves, the complexity of the issue/s and the Services’ resources
• refer/signpost clients appropriately to suit client’s needs following agreed protocols, including managing expectations and informing clients of what to do/expect

Requirements

• has experience of coordinating group sessions and activities
• has experience of providing advice or information through various channels
• has the ability to work successfully as part of a team
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• has a full UK driving licence, access to own vehicle and business insurance cover
• has the ability to work on own initiative and to prioritise workload, meet deadlines and manage a variety of tasks at once

Responsibility

• then Citizens Advice Mid Mercia is the organisation for
• our free and independent advice helps people solve problems in a confidential and impartial manner
• whatever the problem, we won’t turn people away
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• we make a difference
• we are a dynamic and ever-changing organisation with new services and teams regularly coming on board
• we are seeking an experienced and talented Bid Writer to join our established successful funding team
• to apply - CV and cover letter, explaining why you would be suitable for this role
• our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us
• the successful candidate will be responsible for writing persuasive and compelling grant applications and tenders to secure funding and partnerships for CAMM
• as a Bid Writer, you will play a pivotal role in helping the organisation to sustain and grow, including supporting the organisation to expand into new markets
• proposal Tracking: Maintain a comprehensive record of all bid submissions, outcomes, and funding trends to inform future strategies and activities
• research and Identify Funding Opportunities: Proactively research and identify potential grant opportunities, requests for proposals , and tenders from foundations, government agencies, corporations, and other relevant sources that align with CAMM's mission and programs
• feedback:Actively seek feedback on both successful and unsuccessful proposals to inform future bids and to improve overall quality standards

Requirements

• essential
• evidence of excellence in producing high scoring written content for competitive tenders with strong focus on attention to detail
• strong research and analytical skills to identify and evaluate funding opportunities and tender requirements
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• demonstrated achievement in the production of tender documents and/or similar written content
• strong organisational skills and ability to manage complex tenders, precise scheduling and multiple and shifting priorities
• excellent proficiency in MS Office
• possession of a full driving licence and use of a car

Responsibility

• then Citizens Advice Mid Mercia is the organisation for
• our free and independent advice helps people solve problems in a confidential and impartial manner
• whatever the problem, we won’t turn people away
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• we make a difference
• we are a dynamic and ever-changing organisation with new services and teams regularly coming on board
• map the social care needs of our existing clients and the wider communities we serve
• map and understand gaps in existing provision, both internally and externally
• identify appropriate support interventions that fit people’s assessed need and preferred lifestyle choices. NB. This will not include personal care support
• assess organisational opportunities/models/services to develop support for clients within their social care budgets
• our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us
• lead organisational developments which facilitate support within personal social care budgets, provide value for money, improve client wellbeing and reduce health inequalities
• as such we are looking for a full-time Business Manager to join our team on a permanent basis
• we are looking to recruit a suitably experienced and expertly knowledgeable individual, who will develop, establish, implement, and deliver support interventions that meet the needs of our clients, which can be paid for through people’s personal social care budgets
• ensure any proposed support interventions are allowable under the personal social budget rules, regulations and requirements to enable people to use their personal social care budget to pay for them
• implement a limited pilot and assess and evaluate the client impact and financial viability, with the potential to roll out a longer-term service
• interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem and empower them to set their own priorities

Responsibility

• then Citizens Advice Mid Mercia is the organisation for
• our free and independent advice helps people solve problems in a confidential and impartial manner
• whatever the problem, we won’t turn people away
  Show more +4
• we make a difference
• our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us
• we are looking for volunteers to join our Universal Services for Carers in Derby Service to support the team with administrative and client-facing tasks
• help to prepare our ‘Carers Monthly’ newsletter by working with our team administrator to mail out information to our unpaid carers

Requirements

• be friendly and approachable
• be non-judgmental and respect views, values and cultures that are different to your own
• have patience and treat people with kindness
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• enjoy working out in the community
• understand the role of an unpaid/informal carer
• be able to understand information and explain it to others
• be willing to undergo a Standard DBS check