hotel receptionist
Responsibility
- hotel Receptionist
- this role is responsible for greeting guests and ensuring that they receive an efficient and friendly check-in and check-out
- the role also involves rooming our guests, answering enquiries and providing information about the hotel and local area to guests
Show more +13 - greet and welcome guests upon arrival
- check-in and check-out guests efficiently and accurately
- provide information about hotel facilities, services, and local attractions
- our people have a unique passion for delivering excellence to the highest standard
- answer phone calls and respond to guest inquiries
- handle guest complaints or concerns in a professional and timely manner
- this is an excellent opportunity to work with a driven and passionate team focused on providing a quality experience
- we are looking for a Hotel Receptionist to join our passionate guest-focused Front Office team at this well established 4\* Hotel in Sidmouth
- process payments and maintain accurate records of guest transactions
- maintain a clean and organized front desk area
- assist with administrative tasks such as filing, photocopying, and faxing
- you will be expected to organise special requests and communicate with all departments within the hotel to ensure that our guests receive the highest standard of service
- we look for people who aspire to learn new skills, are loyal, committed and wish to grow and develop within an inspiring culture
Requirements
- excellent communication and customer service skills
- strong organizational and multitasking abilities
- proficient in using phone systems and computer software
Show more +4 - attention to detail and ability to handle cash transactions accurately
- ability to remain calm under pressure and handle difficult situations with professionalism
- previous experience in a similar role is preferred but not required
- hotel receptionist: 1 year
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