CDW Salary - Salary Report

solution architect

7 the last 343 days, recently 2024-04-19

Responsibility

description
with the breadth of products and services we offer, there is no request too big or too small
customer Opportunities - Work with customers, partners and salespeople to qualify opportunities and delivery value adding Microsoft and other technology outcomes
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CDW prides itself on being ‘People Who Get IT’ and ‘People who get People’
documentation - Produce high quality documentation
our relationships are fuelled by our deep expertise and grounded in the CDW Way
accreditation– Attain and maintain the appropriate level of relevant accreditations
accreditation – Attain and maintain the appropriate level of relevant accreditations
our empowering leadership makes things happen and inspires their teams to do the same
documentation - Produce high quality documentation from solution designs and RFP responses to HLDs and SoWs
5%-Develop and maintain your own skills and knowledge through research, self-guided learning, lab time and formal training/accreditation
from the teammates beside us to the leaders who guide us, we move forward together
CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States
20% - Develop and maintain your own skills and knowledge through research, self guided learning, lab time and formal training/accreditation
20% - Develop and maintain your own skills and knowledge through research, self-guided learning, lab time and formal training/accreditation
customer Retention- Act as a trusted adviser to key customers through building knowledge of their environments
at CDW, you’ll work with people who inspire you
people with positive, success-driven attitudes who you will learn from and forge strong relationships with
documentation - Produce high-quality documentation from solution designs and RFP responses to High-Level designs and Proposals
workspace Evangelist - Explain and evangelise the features, benefits and technical specifications of Workspace to internal and external audiences
our fingerprints can be found on technology in workplaces of more than 250,000 companies: from start-ups to international conglomerates
bring your best true self—and your best ideas—to CDW
customer Retention - Act as a trusted adviser to key customers through building knowledge of their environments
act as a senior architect, using a combination of your own depth of expertise as well as the wider team to own opportunities, engage with customers and win business at enterprise-scale in across the Microsoft Modern Work and 365 stack Support the development of the team and the wider department by contributing to team projects as well as helping junior team members achieve their own career aspirations Develop and maintain your own skills and knowledge through research, self-guided learning, lab time and formal training/accreditation
handover Support the smooth handover of projects into the delivery teams and acting as an escalation point during their life and transition into service
80% -Act as a senior architect, using a combination of your own depth of expertise as well as the wider team to own opportunities, engage with customers and win business at enterprise-scale
because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape
70% - Act as a solution architect, using a combination of your own depth of expertise as well as the wider team to own opportunities, engage with customers and win business
70% - Act as a solutions architect, using a combination of your own depth of expertise as well as the wider team to own opportunities, engage with customers and win business
customer Opportunities - Work with customers, salespeople and BDMs to qualify opportunities, understand business and technical requirements and design appropriate solutions using Workspace technologies whilst maintaining accurate and up to date information in CDW’s CRM system to support sales forecast and pipeline management
CDWand Modern Workspace Evangelist - driving and evangelising CDW capabilities to our customer base in a credible, friendly and relatable way. Differentiating CDW through its productised services, consulting capability and Microsoft expertise
15%-Support the development of the team and the wider department by contributing to team projects as well as helping junior team members achieve their own career aspiration
commercial Acumen –The role requires that you understand the commercial impact of the proposed solutions and assist customers and CDW’s sales teams in choosing the correct solution to meet budget and expectations
job Summary
10% - Support the development of the team and the wider department by contributing to team projects as well as helping junior team members achieve their own career aspirations
commercial Acumen – The role requires that you understand the commercial impact of the proposed solutions and assist customers and CDW’s sales teams in choosing the correct solution to meet budget and expectations
internal Collaboration Build and develop strong relationships across the business, including with Sales, Professional Services, Managed Services and the wider CDW community to draw upon as the need arises
accreditation Attain and maintain the highest level of relevant accreditations where required
customer Opportunities - Work with customers, salespeople and business development managers to qualify opportunities, understand business and technical requirements and design appropriate solutions using Workspace technologies whilst maintaining accurate and up-to-date information in CDW’s CRM system to support sales forecast and pipeline management
customer Opportunities - Work with customers, sales people and business development managers to qualify opportunities, understand business and technical requirements and design appropriate solutions using Workspace technologies whilst maintaining accurate and up-to-date information in CDW’s CRM system to support sales forecast and pipeline management
partner Engagement Cultivate strong Microsoft and Microsoft eco-system relationships to stay up to date with offerings and roadmaps and leverage this knowledge as an agnostic advisor to customers
CDW’s fast paced and growing Retail focussed team is continuing to expand
maximise Opportunities - Identify potential to expand opportunities where possible and engage and coordinate resources from other teams to support
commercial Acumen The role requires that you understand the commercial impact of the proposed solutions and assist customers and CDWs sales teams in choosing the correct solution to meet budget and expectations
maximise Opportunities -Identify potential to expand opportunities where possible and engage and coordinate resources from other teams to support
sales Enablement - Assist CDW Salespeople with technical guidance on a variety of products and solutions across a range of customer sizes and types and evangelise the teams capabilities
go-To-Market Development–Work with the team, the Practice Lead, Office of the CTO and key stakeholders to continually assess technology trends and oursolutions portfolio and supporting the creation, launch, marketing and ongoing development of new propositions
go-To-Market Development – Work with the team, the Practice Lead, Head of Technology Solutions and key stakeholders to support the creation, launch, marketing and ongoing development of new propositions
team Growth – Support the continued growth of the Workspace Team by assisting junior members in mentoring, shadowing, peer reviews and by providing feedback
upsell -Identify potential to expand opportunities where possible and engage and coordinate resources from other teams to support
upsell - Identify potential to expand opportunities where possible and engage and coordinate resources from other teams to support
handover –Support the smooth handover of projects into the delivery teams and acting as an escalation point during their life and transition into service
handover – Support the smooth handover of projects into the delivery teams and acting as an escalation point during their life and transition into service
internal Collaboration – Build relationships across the business, including with Sales, Professional Services, Managed Services and the wider presales community to draw upon as the need arises
ensure that they only access information assets that they are authorised to do so
internal Collaboration–Build and develop strong relationships across the business, including with Sales, Professional Services, Managed Services and the wider presales community to draw upon as the need arises
support the Sales teams in breaking into new accounts, demonstrating the experience, expertise and strength of opinion that proves credibility
internal Collaboration – Build and develop strong relationships across the business, including with Sales, Professional Services, Managed Services and the wider presales community to draw upon as the need arises
own CDW’s Workspace go to market message, driving and evangelising our opinion, breadth of capability and experiences to internal teams, customers and partners

Requirements

demonstrated credible experience in Microsoft 365, Modern Work and Microsoft eco-system technologies
A key focus on user experience enhancement
A passion for technology and its ability to have a positive impact on business
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advanced 365 capability e.g. Power Platforms desirable
very good real-world, demonstrable proficiency/knowledge in Microsoft 365 technologies and at least one other vendor/product within the workspace portfolio
A key focus on user experience / adoption enhancement
comprehensive real world knowledge of Workspace services and technologies
protect all information assets from unauthorised access, disclosure, modification, destruction & interference
experience selling both professional and managed services
treat the security of all information assets according to their designated information security classification
A passion and a thirst to learn and deliver presales expertise in a broader set of technologies
A demonstrable track record of getting stuff done whilst managing competing pressures and deadlines and retaining an eye for detail and quality
previous experience in a channel presales role or similar, including leveraging partner resources, incentives, and teams during presales engagements
adhere to the procedure for reporting any security weakness or event
use experience and skills to aid in their adoption, with a proven ability to use this to own and win complex opportunities with mid-market customers, enterprise, and public sector customers
relevant technical certifications
commit to, and participate in, personal development of information security awareness & knowledge
comply with all laws and contractual obligations regarding the protection of data
ability to understand what is required at all stages of the sales cycle, from understanding the customer’s decision-making process whilst managing vendor requirements for sales closure
very strong real-world, demonstrable proficiency/knowledge in Microsoft 365 technologies and at least one other vendor/product within the workspace portfolio
use experience and skills to aid in their adoption, with a proven ability to use this to own and win complex opportunities with mid-market and enterprise and public sector customers and drive further digital workspace transformation
ability to lead customers through a transformational journey that delivers tangible benefit quickly whilst maximising the scope and potential of an engagement
A very experienced individual in Modern Workspace within a technical presales capacity or similar role with experience in designing complex solutions for a range and size of customers within different verticals
commercial acumen with an awareness of the financial implications of design decisions across Capex and Opex budgets and how they affect TCO and ROI
strong written and verbal communication, listening, and presentation skills

Current offers for the position:

Solution Architect, Modern Work (Microsoft) London

Use experience and skills to aid in their adoption, with a proven ability to use this to own and win complex opportunities with mid-market customers, enterprise…

Responsibility: act as a senior architect, using a combination of your own depth of expertise as well as the wider team to own opportunities, engage with customers and win business at enterprise-scale in across the Microsoft Modern Work and 365 stack Support the development of the team and the wider department by contributing to team projects as well as helping junior team members achieve their own career aspirations Develop and maintain your own skills and knowledge through research, self-guided learning, lab time and formal training/accreditation, customer Opportunities - Work with customers, partners and salespeople to qualify opportunities and delivery value adding Microsoft and other technology outcomes, documentation - Produce high quality documentation, handover Support the smooth handover of projects into the delivery teams and acting as an escalation point during their life and transition into service

Requirements: demonstrated credible experience in Microsoft 365, Modern Work and Microsoft eco-system technologies, use experience and skills to aid in their adoption, with a proven ability to use this to own and win complex opportunities with mid-market customers, enterprise, and public sector customers, advanced 365 capability e.g. Power Platforms desirable, A key focus on user experience / adoption enhancement

Job position: solution architect

2024-04-19

Senior Solution Architect, Workspace London

Description ABOUT CDW CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies: from start-ups to international conglomerates. With the breadth of products and services, we offer, there is no request too big or too small. CDW prides itself on being ‘People Who Get IT’ and ‘People who get People’. Our relationships are fuelled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem-solving—and better solutions for our customers on a rapidly evolving technology landscape. JOB SUMMARY CDW’s Modern Workspace team is a group of Solution Architects and Specialists that is part of the wider presales department. Its role is to: Lead presales Modern Workspace opportunities from inception through to handover into delivery Own CDW’s Modern Workspace go-to-market message, driving and evangelising our opinion, breadth of capability and experiences to internal teams, customers and partners Provide our diverse range of customers with agnostic, industry-leading advice and expertise to help them select the right technology solutions and make the most of them. Support the Sales teams in breaking into new accounts, demonstrating the experience, expertise and strength of opinion that proves credibility. The role has three key areas of responsibility, which broken down by approximate split are: 80% -Act as a se

Responsibility: description, support the Sales teams in breaking into new accounts, demonstrating the experience, expertise and strength of opinion that proves credibility, 80% -Act as a senior architect, using a combination of your own depth of expertise as well as the wider team to own opportunities, engage with customers and win business at enterprise-scale, 15%-Support the development of the team and the wider department by contributing to team projects as well as helping junior team members achieve their own career aspiration

Requirements: A demonstrable track record of getting stuff done whilst managing competing pressures and deadlines and retaining an eye for detail and quality, A key focus on user experience enhancement, ability to lead customers through a transformational journey that delivers tangible benefit quickly whilst maximising the scope and potential of an engagement, ability to understand what is required at all stages of the sales cycle, from understanding the customer’s decision-making process whilst managing vendor requirements for sales closure

full-time

Job position: solution architect

2023-09-30

Senior Solution Architect London

Description CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies: from start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. CDW prides itself on being ‘People Who Get IT’ and ‘People who get People’. Our relationships are fuelled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape. Job Summary CDW’s fast paced and growing Retail focussed team is continuing to expand. We are looking for a Senior Solution Architect who has experience in working with retail customers, in the retail market and knowledge of retail trends. In this role there will be a requirement to obtain a working knowledge of CDW’s Integrated Technology Solutions (ITS) practice disciplines, (Hybrid Platforms, Modern Workspace, Security and Digital Enablement) to work collaboratively with these specialist teams on opportunities to create end to end solutions and manage presales opportunities on defined retail engagements. CDW’s Solutions Integration practice consists of a group of highly skilled Solution Architects a that form part of the presales technical group. This role is to: Provide our retail customers with industry specific solutions to address their business and technic

Responsibility: description, CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States, our fingerprints can be found on technology in workplaces of more than 250,000 companies: from start-ups to international conglomerates, with the breadth of products and services we offer, there is no request too big or too small

full-time

Requirements: independent and relevant certifications are advantageous, protect all information assets from unauthorised access, disclosure, modification, destruction & interference, treat the security of all information assets according to their designated information security classification, ensure that they only access information assets that they are authorised to do so

Job position: solution architect

2023-09-04

Senior Solution Architect, Workspace London

Description ABOUT CDW CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies: from start-ups to international conglomerates. With the breadth of products and services, we offer, there is no request too big or too small. CDW prides itself on being ‘People Who Get IT’ and ‘People who get People’. Our relationships are fuelled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem-solving—and better solutions for our customers on a rapidly evolving technology landscape. JOB SUMMARY CDW’s Modern Workspace team is a group of Solution Architects and Specialists that is part of the wider presales technical group. Its role is to: Lead presales Modern Workspace opportunities from inception through to handover into delivery Own CDW’s Modern Workspace go-to-market message, driving and evangelising our opinion, breadth of capability and experiences to internal teams, customers and partners Provide our diverse range of customers with agnostic, industry-leading advice and expertise to help them select the right technology solutions and make the most of them. Support the Sales teams in breaking into new accounts, demonstrating the experience, expertise and strength of opinion that proves credibility. The role has three key areas of responsibility, which broken down by approximate split are: 70% - Act as a solution

Responsibility: description, 70% - Act as a solution architect, using a combination of your own depth of expertise as well as the wider team to own opportunities, engage with customers and win business, 10% - Support the development of the team and the wider department by contributing to team projects as well as helping junior team members achieve their own career aspirations, 20% - Develop and maintain your own skills and knowledge through research, self guided learning, lab time and formal training/accreditation

full-time

Job position: solution architect

2023-08-07

Solution Architect, Workspace Peterborough

Description ABOUT CDW CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies: from start-ups to international conglomerates. With the breadth of products and services, we offer, there is no request too big or too small. CDW prides itself on being ‘People Who Get IT’ and ‘People who get People’. Our relationships are fuelled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem-solving—and better solutions for our customers on a rapidly evolving technology landscape. JOB SUMMARY CDW’s Modern Workspace team is a group of Solution Architects and Specialists that is part of the wider presales technical group. Its role is to: Lead presales Modern Workspace opportunities from inception through to handover into delivery Own CDW’s Modern Workspace go-to-market message, driving and evangelising our opinion, breadth of capability and experiences to internal teams, customers and partners Provide our diverse range of customers with agnostic, industry-leading advice and expertise to help them select the right technology solutions and make the most of them. Support the Sales teams in breaking into new accounts, demonstrating the experience, expertise and strength of opinion that proves credibility. The role has three key areas of responsibility, which broken down by approximate split are: 70% - Act as a solution

Requirements: A demonstrable track record of getting stuff done whilst managing competing pressures and deadlines and retaining an eye for detail and quality, A passion for technology and its ability to have a positive impact on business, very good real-world, demonstrable proficiency/knowledge in Microsoft 365 technologies and at least one other vendor/product within the workspace portfolio, use experience and skills to aid in their adoption, with a proven ability to use this to own and win complex opportunities with mid-market and enterprise and public sector customers and drive further digital workspace transformation

full-time

Job position: solution architect

2023-06-28

Salary in other companies in the position solution architect

SOLUTIONS RECRUITMENT	18000 £	14000 £ 18000 £
MORGAN MCKINLEY GROUP	18000 £	14000 £ 18000 £
PEOPLE SOURCE CONSULTING	17200 £	14000 £ 18000 £
SPRING TECHNOLOGY	17000 £	14000 £ 18000 £
ARCUS SEARCH	16000 £	14000 £ 18000 £
SQUARE ONE PHARMA RESOURCES	15143 £	14000 £ 18000 £
EHSAAN CARE SERVICE	15000 £	14000 £ 18000 £
KEYSTREAM	15000 £	14000 £ 18000 £
INVESTIGO	15000 £	14000 £ 18000 £
FRUITION IT SOLUTIONS	14000 £	14000 £ 18000 £

service manager

4 the last 145 days, recently 2023-09-12

Responsibility

description
managing communications with project stakeholders , reporting the progress of the project at regular intervals
managing Risks, Assumptions, Issues & Dependencies to a successful outcome
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transition Delivery
provide effective and efficient handover from the Service Design phase, ensuring all appropriate work packages are incorporated into the Transition plan
supporting the winning of new business by contribute to sales engagements
manage the expenditure within the Service Transition, ensuring all costs and times are recorded against products and services delivered
take the lead on the delivery of large complex Transitions to CDW’s delivery standards
provide effective communication to all stakeholders through the lifecycle of the transition
ensure Transition SOR is billed to recover transition revenues
acts as a mentor for the Transition team; providing support, assistance and guidance for less experienced co-workers
planning the Transition project and actively managing its progress, resolving issues and initiating appropriate corrective action
adhering to CDW’s transition framework
identifies and contributes regularly to team improvement and evolution initiates
ensuring the delivery of new products or services into Operational Service is to the appropriate level of quality, on time in accordance with the project plan and project governance arrangements
ensure strict commercial change control to manage deviations from baselined Service Design and/or contract
to deliver a high quality and professional Transition service to CDW’s external clients and internal operational teams, releasing managed services across CDW teams in a controlled manner
manage the expenditure within the Service Transition, ensuring all costs and times are recorded and invoiced accordingly
taking responsibility for ensuring that Transition execution is complete, adhering to agreed timescales, quality, scope and costs parameters, and that an appropriate level of governance is applied to maintain and manage work packages, risks, and issues
ensure products are delivered within the Service Transition on time and meet the required level of quality
managing the transition scope, through effective change management throughout the project lifecycle, escalating and highlighting to relevant parties for resolution as necessary
ensure accurate contract entry and configuration on each Service Transition
deliver all Service Transition Projects in line with CDW best practice methodology , where the successful implementation of the new service is the primary goal
to interface with incumbent suppliers exiting the customer or current internal support teams to gain agreement on planning, timelines and expectation of deliverables
provide a period of early life support and escalation during the service infancy period
the above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation
produce and deliver KPIs for aligned teams
provide an effective handover gate to Service Operations and Service Management Delivery
ensure appropriate Lessons are captured, raised, and actioned where possible whenever relevant
ensure rota management and resourcing is fit for purpose
work collaboratively and responsively with the Service Improvement Team to drive continual service improvement across the Service Desk. Actively participate in SI initiatives and ensure aligned teams do the same
carry out ad hoc project work for Management
project managing the onboarding of new or significantly changed Managed Services from Service Design, to handover to live Operational Service

Requirements

ITIL v4 Foundation
ITIL v3 Foundation
prince 2 Practitioner
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ITIL Transition
relevant Technical certifications are desirable
prince 2 Foundation & Practitioner
experience of working in a professional and structured manner in a commercial environment
technical certifications are desirable
experience of Service Desk Management for 3-5 year preferably within an MSP
A demonstrable track record of managing transition projects within a commercial environment
A strong understanding of IT Service Desk principals is key
protect all information assets from unauthorised access, disclosure, modification, destruction & interference
experience of running a variety of large and complex projects or Managed Service Transitions
experience of leading effective cross-functional teams
treat the security of all information assets according to their designated information security classification
A demonstrable track record of managing large and technically complex transition projects within a commercial environment
proven people management and leadership skills
A demonstrable track record of success with managing multiple projects or Transitions autonomously
skilled at building relationships with internal and external stakeholders to respond effectively to business opportunities
ensure that they only access information assets that they are authorised to do so
A demonstrable track record of leading and mentoring individuals within their area of responsibility
A good understanding of all of CDW’s Service Operational departments, systems, processes and tools is desirable
commercial experience in the management of Transitions to budgetary constraints and where effective commercial change control has been incorporated
A strong understanding of the ITIL lifecycle
client facing, with demonstrable commercial experience
adhere to the procedure for reporting any security weakness or event
A demonstrable track record of leading and developing teams and individuals within their responsibility
experience of working with sales and technical resources to capture requirements
commit to, and participate in, personal development of information security awareness & knowledge
excellent management, interpersonal and communication skills
skilled at building strong relationships with internal and external stakeholders to respond effectively to business opportunities
comply with all laws and contractual obligations regarding the protection of data
solid understanding of procurement management including contracting, and the management of third parties
experience of delivering IT transformational projects
experience of identifying and implementing process / governance improvements
solid understanding of all of the Service Delivery departmental operations, systems, processes and structure
experience of managing 3rd party providers and sub-contractors
excellent knowledge of project management methods and their practical application, including but not limited to PRINCE2

Current offers for the position:

Service Transition Manager London

Description ABOUT CDW CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs approximately 14,600 coworkers. CDW prides itself on being ‘People Who Get IT’ and ‘People who get People’. Our relationships are fueled by our deep expertise and are grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes whom you will learn and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers in a rapidly evolving technology landscape. JOB SUMMARY Project managing the onboarding of new or significantly changed Managed Services from Service Design, to handover to live Operational Service. Responsible for ensuring that assigned transition projects or activities are executed and completed adhering agreed time, quality, scope and costs parameters and that an appropriate level of governance is applied to maintain and manage risks, changes and issues. KEY RESPONSIBILITIES Planning the Transition project and actively managing its progress, resolving issues and initiating appropriate corrective action (seeking advice or guidance as appropriate). Ensuring the delivery of new products or services into Operational Service is to the appropriate level of quality, on time in accordance with the project plan and project governance arrangements Managing communications with project stakeholders (internally and externally), reporting

Responsibility: description, project managing the onboarding of new or significantly changed Managed Services from Service Design, to handover to live Operational Service, responsible for ensuring that assigned transition projects or activities are executed and completed adhering agreed time, quality, scope and costs parameters and that an appropriate level of governance is applied to maintain and manage risks, changes and issues, planning the Transition project and actively managing its progress, resolving issues and initiating appropriate corrective action

Requirements: ITIL v4 Foundation, prince 2 Practitioner, relevant Technical certifications are desirable, experience of working in a professional and structured manner in a commercial environment

full-time

Job position: service manager

2023-09-12

Senior Service Transition Manager, 12 Month Fixed Term London

Description POSITION DETAILS JOB TITLE Senior Service Transition Manager DEPARTMENT Project Management REPORTING TO Practice Lead, Transition JOB CODE P3 GLOBAL CAREER LEVEL 6 JOB FAMILY GROUP SALARY WTE (hours) 37.5 LOCATION Remote - Client visits up to 25% and frequent visits to CDW Offices likely. A CAREER AT CDW ABOUT CDW CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs approximately 14,600 coworkers. CDW prides itself on being ‘People Who Get IT’ and ‘People who get People’. Our relationships are fueled by our deep expertise and are grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes whom you will learn and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers in a rapidly evolving technology landscape. JOB SUMMARY Project managing the onboarding of new or significantly changed Managed Services from Service Design, to handover to live Operational Service. Responsible for ensuring that assigned transition projects or activities are executed and completed adhering agreed time, quality, scope and costs parameters and that an appropriate level of governance is applied to maintain and manage risks

full-time

Responsibility: project managing the onboarding of new or significantly changed Managed Services from Service Design, to handover to live Operational Service, responsible for ensuring that assigned transition projects or activities are executed and completed adhering agreed time, quality, scope and costs parameters and that an appropriate level of governance is applied to maintain and manage risks, changes and issues, planning the Transition project and actively managing its progress, resolving issues and initiating appropriate corrective action, ensuring the delivery of new products or services into Operational Service is to the appropriate level of quality, on time in accordance with the project plan and project governance arrangements

Requirements: ITIL v3 Foundation, ITIL Transition, prince 2 Foundation & Practitioner, technical certifications are desirable

Job position: service manager

2023-05-18

Service Desk Manager Peterborough

Description MAIN PURPOSE OF ROLE: Management and leadership of all aligned Service Desk Team Leaders – 121s, PMPs, ad hoc support and guidance, coworker development Undertake regular and routine strategic planning sessions with aligned Team Leaders and teams to understand requirements and capabilities to deliver contractual SLAs. Present requirements to management for review Enablement of Team Leaders to undertake their role successfully and ensure their teams can deliver against customer SLAs Ensure rota management and resourcing is fit for purpose Drive all aligned Service Desk teams towards proactive incident, request and queue management on a 24/7 basis Provide a senior level escalation point for aligned customers and internal management Play an active role in the escalations and complaints process to ensure the Service Desk always provides a swift and highly effective resolution of issues across aligned Service Desk sub teams and wider teams when required Identify service improvement areas across the Service Desk Ensure SI initiatives are identified and logged with the SI team Work collaboratively and responsively with the Service Improvement Team to drive continual service improvement across the Service Desk. Actively participate in SI initiatives and ensure aligned teams do the same Contactable and diligent outside of core working hours for Team Leader support and guidance Carry out ad hoc project work for Management Be responsive to and assist SDMs with service improvement requirements (customer onsite facing meetings may be required from time to time) Work consistently an collaboratively with counterpart Service Desk Managers to drive consistent quality across the Service Desk Drive professionalism across the Service Desk at all times Produce and deliver KPIs for aligned teams KNOWLEDGE AND EXPERIENCE: Experience of Service Desk Management for 3-5 year preferably w

Responsibility: ensure rota management and resourcing is fit for purpose, provide a senior level escalation point for aligned customers and internal management, play an active role in the escalations and complaints process to ensure the Service Desk always provides a swift and highly effective resolution of issues across aligned Service Desk sub teams and wider teams when required, identify service improvement areas across the Service Desk

Requirements: experience of Service Desk Management for 3-5 year preferably within an MSP, A strong understanding of IT Service Desk principals is key, proven people management and leadership skills, A good understanding of all of CDW’s Service Operational departments, systems, processes and tools is desirable

full-time

Job position: service manager

2023-05-15

Senior Service Transition Manager Peterborough

Description Main Purpose of Job The main responsibilities of the Senior Service Transition Manager are as follows: To deliver a high quality and professional Transition service to CDW’s external clients and internal operational teams, releasing managed services across CDW teams in a controlled manner.Taking responsibility for ensuring that Transition execution is complete, adhering to agreed timescales, quality, scope and costs parameters, and that an appropriate level of governance is applied to maintain and manage work packages, risks, and issues.Supporting the winning of new business by contribute to sales engagements.Take the lead on the delivery of large complex Transitions to CDW’s delivery standards.Acts as a mentor for the Transition team; providing support, assistance and guidance for less experienced co-workers.Identifies and contributes regularly to team improvement and evolution initiates. Responsibilities Transition Delivery Provide effective and efficient handover from the Service Design phase, ensuring all appropriate work packages are incorporated into the Transition plan.Deliver all Service Transition Projects in line with CDW best practice methodology (managing risk, providing governance, quality assurance, issue resolution, reporting), where the successful implementation of the new service is the primary goal.Provide effective communication to all stakeholders (internal and external) through the lifecycle of the transition.To interface with incumbent suppliers exiting the customer or current internal support teams to gain agreement on planning, timelines and expectation of deliverablesEnsure strict commercial change control to manage deviations from baselined Service Design and/or contract.Manage the expenditure within the Service Transition, ensuring all costs and times are recorded and invoiced accordingly.Ensure products are deliver

Responsibility: to deliver a high quality and professional Transition service to CDW’s external clients and internal operational teams, releasing managed services across CDW teams in a controlled manner, taking responsibility for ensuring that Transition execution is complete, adhering to agreed timescales, quality, scope and costs parameters, and that an appropriate level of governance is applied to maintain and manage work packages, risks, and issues, supporting the winning of new business by contribute to sales engagements, take the lead on the delivery of large complex Transitions to CDW’s delivery standards

Requirements: prince 2 Foundation & Practitioner, six Sigma Yellow/Green Belt, excellent management, interpersonal and communication skills, solid understanding of procurement management including contracting, and the management of third parties

full-time

Software: microsoft Office, excel, word

Job position: service manager

2023-04-26

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engineer

15 the last 293 days, recently 2023-09-20

Responsibility

description
investigating and resolving technical issues escalated from 1st line support and providing end users with a technical solution
collaborating with 3rd line support to resolve critical issues
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required to follow a detailed process for the migration and execution of customer public cloud billing migrations to CDW
maintain technical accreditations in line with catalogued services
ability to make necessary changes to procedures and documentation for the benefit of the team as a whole
set up and complete scheduled tasks when required
escalate and work with vendors when needed
good all-round understanding of hardware maintenance/break-fix
provide handovers to the following shift pattern
A good theoretical and practical approach to diagnosing problems
raise potential service issues with Problem and Incident Management
deliver On-Site services for a CDW client; Providing technical support for the End User Technology environment involving desktop computing and corporate IT services
ability to work independently on a wide range of products
capable of working independently and remotely on a wide range of products; Required to perform on site installations and troubleshooting on a wide range of products in a software or hardware environment
recommend and deploy changes via the change management process when needed
ability to follow documented procedures provided by either CDW or Customer; Ability to respond to changes in procedures even in circumstances where documentation has not been updated
take part in shadowing activities and the facilitation of learning
assist the Service Desk and Desk and 1st Line Engineers as required
committed to own personal development; Actively contributing to management appraisals and training. Seeking opportunities to grow and develop skill sets in accordance with own personal ambitions and organisational need
proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan
provide technical assistance to the transition of new customers
provide assistance to Team members and Analysts as required
the above is not an exhaustive list of duties and you will be expected to perform different
provide technical assistance to on-going projects and the transition of new customers when required
the above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation
installations, move and changes
tasks as necessitated by your changing role within the organisation and the overall business
escalate potential service issues initially with Team Leader /Service Delivery Manager

Requirements

demonstrable skills and knowledge in relevant technology area
college, University or Professional certifications
protect all information assets from unauthorised access, disclosure, modification, destruction & interference
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identity Management - Essential
treat the security of all information assets according to their designated information security classification
microsoft – AD Connect, ADFS, WAP, PTA, MFA
ensure that they only access information assets that they are authorised to do so
or
adhere to the procedure for reporting any security weakness or event
AWS – IAM, AD Connector, MFA
commit to, and participate in, personal development of information security awareness & knowledge
cloud Technologies – Essential
comply with all laws and contractual obligations regarding the protection of data
azure
CSP and Subscription Management
virtual Machines, VNET, Storage Accounts, AAD, Load Balancers
SQL Databases, Cosmos DB, App Services
security Center
backup, ASR, ANF

Benefits

laptop

Current offers for the position:

2nd Line Application and Cloud Engineer Manchester

Description ABOUT CDW CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies: from start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. CDW prides itself on being ‘People Who Get IT’ and ‘People who get People’. Our relationships are fuelled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape. JOB SUMMARY As a 2nd Line Application and Cloud Engineer, your primary responsibility is to provide technical support and assistance to customers or clients who are experiencing more complex technical issues. There is also a requirement to assist with cloud billing migrations. Work alongside other 2nd Line Engineers and the 3rd Line resolver teams to investigate and resolve incidents affecting the supported platforms either due to detection by the monitoring toolset or upon notification of a fault through the Service Desk ticket logging process. KEY RESPONSIBILITIES Investigating and resolving technical issues escalated from 1st line support and providing end users with a technical solution. Collaborating with 3rd line support to resolve critical issues Required to follow a detailed process for the migration and exec

Responsibility: description, investigating and resolving technical issues escalated from 1st line support and providing end users with a technical solution, collaborating with 3rd line support to resolve critical issues, required to follow a detailed process for the migration and execution of customer public cloud billing migrations to CDW

full-time

Requirements: protect all information assets from unauthorised access, disclosure, modification, destruction & interference, treat the security of all information assets according to their designated information security classification, ensure that they only access information assets that they are authorised to do so, adhere to the procedure for reporting any security weakness or event

Job position: engineer

2023-09-08

2nd Line Application and Cloud Engineer London

Description ABOUT CDW CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies: from start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. CDW prides itself on being ‘People Who Get IT’ and ‘People who get People’. Our relationships are fuelled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape. JOB SUMMARY As a 2nd Line Application and Cloud Engineer, your primary responsibility is to provide technical support and assistance to customers or clients who are experiencing more complex technical issues. There is also a requirement to assist with cloud billing migrations. Work alongside other 2nd Line Engineers and the 3rd Line resolver teams to investigate and resolve incidents affecting the supported platforms either due to detection by the monitoring toolset or upon notification of a fault through the Service Desk ticket logging process. KEY RESPONSIBILITIES Investigating and resolving technical issues escalated from 1st line support and providing end users with a technical solution. Collaborating with 3rd line support to resolve critical issues Required to follow a detailed process for the migration and exec

full-time

Job position: engineer

2023-09-08

2nd Line Application and Cloud Engineer Peterborough

Description ABOUT CDW CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies: from start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. CDW prides itself on being ‘People Who Get IT’ and ‘People who get People’. Our relationships are fuelled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape. JOB SUMMARY As a 2nd Line Application and Cloud Engineer, your primary responsibility is to provide technical support and assistance to customers or clients who are experiencing more complex technical issues. There is also a requirement to assist with cloud billing migrations. Work alongside other 2nd Line Engineers and the 3rd Line resolver teams to investigate and resolve incidents affecting the supported platforms either due to detection by the monitoring toolset or upon notification of a fault through the Service Desk ticket logging process. KEY RESPONSIBILITIES Investigating and resolving technical issues escalated from 1st line support and providing end users with a technical solution. Collaborating with 3rd line support to resolve critical issues Required to follow a detailed process for the migration and exec

full-time

Job position: engineer

2023-09-08

1st Line Engineer Peterborough

Description ABOUT CDW CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies: from start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. CDW prides itself on being ‘People Who Get IT’ and ‘People who get People’. Our relationships are fuelled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape. JOB SUMMARY As a 1st Line Technical Engineer, your primary responsibility is to provide support and assistance to customers experiencing technical issues with their products or services. Work alongside the 2nd and 3rd Line resolver teams to investigate and resolve incidents affecting the supported platforms either due to detection by the monitoring toolset or upon notification of a fault through the Service Desk ticket logging process. KEY RESPONSIBILITIES Respond to incidents logged in the Incident Management system and provide end users with a technical solution covering some of the below areas: Incident Diagnostics and Assistance Log Monitoring and Analysis Rule base Auditing and Advisory Device Software Upgrades, Patches, and Bug Fixes Configuration Backup / Restore Rule base and Network C

Responsibility: description, incident Diagnostics and Assistance, set up and complete scheduled tasks when needed, escalate and work with vendors when required

full-time

Job position: engineer

2023-09-20

2nd Line Engineer Manchester

Description ABOUT CDW CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies: from start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. CDW prides itself on being ‘People Who Get IT’ and ‘People who get People’. Our relationships are fuelled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape. JOB SUMMARY Investigate and, where possible, the resolution of incidents affecting the supported platforms either as a result of detection by the remote monitoring toolset or upon notification of a fault through the Service Desk ticket logging process. KEY RESPONSIBILITIES Respond to incidents logged in the Incident Management system and provide end users with a technical solution covering some of the below areas: Incident Diagnostics and Assistance Log Monitoring and Analysis Rule base Auditing and Advisory Device Software Upgrades, Patches, and Bug Fixes Configuration Backup / Restore Rule base and Network Configuration Change Management Provide assistance to Team members and Analysts as required. Maintain technical accreditations in line with catalogued services. Set up and complete sc

Responsibility: description, incident Diagnostics and Assistance, provide assistance to Team members and Analysts as required, maintain technical accreditations in line with catalogued services

full-time

Requirements: positive, enthusiastic and supportive individual, protect all information assets from unauthorised access, disclosure, modification, destruction & interference, treat the security of all information assets according to their designated information security classification, ensure that they only access information assets that they are authorised to do so

Job position: engineer

2023-09-11

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SPRINGER NATURE	31250 $	12000 £ 31250 $
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TWENTYAI	16000 £	12000 £ 31250 $
PARTNERSHIP RECRUITMENT	15000 £	12000 £ 31250 $
BRIDGE OF HOPE FOUNDATION	15000 £	12000 £ 31250 $
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business development manager

10 the last 311 days, recently 2023-08-22

Responsibility

description
A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs approximately 14,600 coworkers
CDW prides itself on being ‘People Who Get IT’ and ‘People who get People’
Show more +30
our relationships are fueled by our deep expertise and are grounded in the CDW Way
responsible for selling VMware’s Multi Cloud solutions
proactively manage and nurture the existing relationships. Establish new relationships within Digital Enablement partners, CDW and externally within the client/prospect base
our empowering leadership makes things happen and inspires their teams to do the same
manage and nurture the existing relationships. Establish new relationships within VMware & CDW & externally within the client/prospect base
from the teammates beside us to the leaders who guide us, we move forward together
at CDW, you’ll work with people who inspire you
CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada
own the execution of the business plan against defined milestones & metrics
people with positive, success-driven attitudes whom you will learn and forge strong relationships with
maintain and own any certifications requirements that support the vendor accreditation requirements
understand and promote all relevant programs and promotions to maximize the sales opportunity
bring your best true self—and your best ideas—to CDW
understand and promote all relevant programs and promotions to maximise the sales opportunity
own and manage the associated product and services pipeline and forecast
because diverse perspectives bring forth better problem solving—and better solutions for our customers in a rapidly evolving technology landscape
participate in the development, presentation, and sales of our CDW’s VMware annuity proposition
job Summary
KPI’s
work in close partnership with the internal CDW Sales and Overlay teams to identify new opportunities whilst driving proactive development of converged pipe/funnel
own and drive sales engagement between vendor/s and CDW alignment
work in close partnership with the internal CDW Sales & Overlay teams to identify new opportunities, whilst driving proactive development of VMware’s pipe/funnel
drive chosen customer campaigns with sales . Quantified by opportunities generated
own self development and training to become a trusted advisor to sales, confidently assist customer meetings and calls to drive opportunity
provide sales enablement training across the sales teams to encourage more conversations in line with strategic partners and technology area’s
identify new sales prospects within the existing CDW customer base; working with the Account Teams to qualify opportunities and prioritise activities
drive sales campaigns into target prospect base, working with CDW Sales, Partner and Marketing teams
heavily drive the value of CDW back into VMware within your pyramid alignment
you will be responsible for maximising revenue growth by driving close partnerships both internally & externally and aligning VMware’s growth objectives with CDW’s. This will be supported with joint initiatives as per the agreed business plan
proactively drive business development activity across sales teams across the UK

Requirements

demonstrable experience in delivering successful sales growth performance – running a structured sales cycle from start to finish
an existing understanding of one or more of CDWs Digital Enablement partners such as ServiceNow, Automation Anywhere, UIPath, Hornbill, etc
experience of working in sales environments and contributing to sales proposals, bid responses and customer meetings
Show more +33
excellent interpersonal skills
experience in building positive working relationships with internal and external customers
protect all information assets from unauthorised access, disclosure, modification, destruction & interference
keen to learn new technologies. Understanding of IT products favourable
sales, account management experience gained within the IT industry
treat the security of all information assets according to their designated information security classification
high Literacy and Numeracy skills
strong planning, organisation and reporting skills
treat the security of all information information assets according to their designated information security classification
experience in winning net new accounts as well as upselling to the installed base
ensure that they only access information assets that they are authorised to do so
knowledge of VMware Multi Cloud and extended portfolio
understanding of data centre technology from Hypervisor down
adhere to the procedure for reporting any security weakness or event
knowledge of Data Centre vendors such as Dell EMC/HPe/Pure Storage/Cisco/Emerging desirable
understanding of VMware technologies, process & sales GTM
commit to, and participate in, personal development of information security awareness & knowledge
passion for Technology around innovation, capable to lead technology discussion without having to be the deep expert
A business diploma/degree is preferred although experience is also valued highly
ability to drive sales through leadership
comply with all laws and contractual obligations regarding the protection of data
A team player, able to work, collaborate and motivate within CDW
the successful candidate will have a demonstrable track record of a successful sales career, consistent track record of high performance and be capable to lead executive engagements
communication & customer management skills
preferable IT background with a good understanding of Cyber Security
excellent ability to communicate and build relationships
experience of selling on the phone and face to face to prospects and customers
able to understand and articulate requirements
the ideal candidate should be able to independently build personal visibility and credibility within the CDW sales organisation
strong planning, organization and reporting skills
excellent problem-solving skills and attention to detail
excellent communications skills ranging from persuasive skills on a one to one basis to presentation skills to groups
highly self-motivated, sales goal driven

Current offers for the position:

Business Development Manager Peterborough

Description CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs approximately 14,600 coworkers. CDW prides itself on being ‘People Who Get IT’ and ‘People who get People’. Our relationships are fueled by our deep expertise and are grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes whom you will learn and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers in a rapidly evolving technology landscape. Job Summary The CDW’s Presales organisation is in place to collaborate with sales and to be responsible for delivering high value outcomes and experiences to our existing and prospective customers across a variety of technology growth pillars including Hybrid Platforms, Modern Workspace, Security and Digital Enablement. The Presales function is made up predominantly of Business Development professionals (sales specialists) and various levels of Solution Architects (presales technical resource). The role of a Business Development Manager, Veeam is focused on the below 5 areas: Have Sales Specialist capability on Data Protection and aligned technology and business outcome areas to actively and successfully drive positive business and profitable outcomes for both CDW and our customers Be experienced in running and co-running (alongside the CDW sales teams and Presales) a professional and winning sales engagement

Responsibility: description, CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada, A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs approximately 14,600 coworkers, CDW prides itself on being ‘People Who Get IT’ and ‘People who get People’

full-time

Requirements: tenacity/persistence and an assertive mentality, demonstrates attention to detail, protect all information assets from unauthorised access, disclosure, modification, destruction & interference, treat the security of all information assets according to their designated information security classification

Software: powerpoint, excel, word

Job position: business development manager

2023-08-22

Business Development Manager, VMware Basingstoke

Description ABOUT CDW CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs approximately 14,600 coworkers. CDW prides itself on being ‘People Who Get IT’ and ‘People who get People’. Our relationships are fueled by our deep expertise and are grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes whom you will learn and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers in a rapidly evolving technology landscape. MAIN PURPOSE OF JOB We are currently seeking an experienced, capable and driven sales specialist to join our Software Sales team with a focus on the VMware Multi Cloud portfolio. This Individual will own, cultivate and drive go-to-market strategy & engagement around the VMware Multi Cloud portfolio You will be responsible for maximising revenue growth by driving close partnerships both internally & externally and aligning VMware’s growth objectives with CDW’s. This will be supported with joint initiatives as per the agreed business plan. Key responsibilities include: Responsible for selling VMware’s Multi Cloud solutions. Manage and nurture the existing relationships. Establish new relationships within VMware & CDW & externally within the client/prospect base. Meet assigned targets for profitable sales volume and strategic objectives/KPI’s. Work in close partnership with the internal

Responsibility: description, you will be responsible for maximising revenue growth by driving close partnerships both internally & externally and aligning VMware’s growth objectives with CDW’s. This will be supported with joint initiatives as per the agreed business plan, responsible for selling VMware’s Multi Cloud solutions, manage and nurture the existing relationships. Establish new relationships within VMware & CDW & externally within the client/prospect base

Requirements: the successful candidate will have a demonstrable track record of a successful sales career, consistent track record of high performance and be capable to lead executive engagements, sales, account management experience gained within the IT industry, experience in winning net new accounts as well as upselling to the installed base, knowledge of VMware Multi Cloud and extended portfolio

full-time

Software: powerpoint, excel, word

Job position: business development manager

2023-07-11

Business Development Manager, Digital Enablement London

Description ABOUT CDW CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs approximately 14,600 coworkers. CDW prides itself on being ‘People Who Get IT’ and ‘People who get People’. Our relationships are fueled by our deep expertise and are grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes whom you will learn and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers in a rapidly evolving technology landscape. JOB SUMMARY The CDW’s Presales organisation is in place to collaborate with sales and to be responsible for delivering high value outcomes and experiences to our existing and prospective customers across a variety of technology growth pillars including Hybrid Platform, Modern Workspace, Security and Digital Enablement. The Presales function is made up predominantly of Business Development (sales specialists) and various levels of Solution Architect professionals (presales technical resource). The Business Development Manager role will be aligned to the Digital Enablement team which focusses on IT Service Management, Enterprise Service Management, Service Value Management, Business Process Automation solutions and services. This Individual will support, cultivate and drive go-to-market strategy & engagement around the Digital Enablement portfolio such as ServiceNow, Hornbill, Automation Anywhere, and more.

Responsibility: proactively manage and nurture the existing relationships. Establish new relationships within Digital Enablement partners, CDW and externally within the client/prospect base, meet assigned targets for profitable sales volume and strategic objectives/KPI’s, work in close partnership with the internal CDW Sales and Overlay teams to identify new opportunities whilst driving proactive development of converged pipe/funnel, own the execution of the business plan against defined milestones & metrics

Requirements: demonstrable experience in delivering successful sales growth performance – running a structured sales cycle from start to finish, an existing understanding of one or more of CDWs Digital Enablement partners such as ServiceNow, Automation Anywhere, UIPath, Hornbill, etc, experience of working in sales environments and contributing to sales proposals, bid responses and customer meetings, excellent interpersonal skills

full-time

Software: powerpoint, excel, word

Job position: business development manager

2023-06-21

Business Development Manager, Digital Enablement Peterborough

Description ABOUT CDW CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs approximately 14,600 coworkers. CDW prides itself on being ‘People Who Get IT’ and ‘People who get People’. Our relationships are fueled by our deep expertise and are grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes whom you will learn and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers in a rapidly evolving technology landscape. JOB SUMMARY The CDW’s Presales organisation is in place to collaborate with sales and to be responsible for delivering high value outcomes and experiences to our existing and prospective customers across a variety of technology growth pillars including Hybrid Platform, Modern Workspace, Security and Digital Enablement. The Presales function is made up predominantly of Business Development (sales specialists) and various levels of Solution Architect professionals (presales technical resource). The Business Development Manager role will be aligned to the Digital Enablement team which focusses on IT Service Management, Enterprise Service Management, Service Value Management, Business Process Automation solutions and services. This Individual will support, cultivate and drive go-to-market strategy & engagement around the Digital Enablement portfolio such as ServiceNow, Hornbill, Automation Anywhere, and more.

full-time

Software: powerpoint, excel, word

Job position: business development manager

2023-06-21

Business Development Manager, Digital Enablement Manchester

Description ABOUT CDW CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs approximately 14,600 coworkers. CDW prides itself on being ‘People Who Get IT’ and ‘People who get People’. Our relationships are fueled by our deep expertise and are grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes whom you will learn and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers in a rapidly evolving technology landscape. JOB SUMMARY The CDW’s Presales organisation is in place to collaborate with sales and to be responsible for delivering high value outcomes and experiences to our existing and prospective customers across a variety of technology growth pillars including Hybrid Platform, Modern Workspace, Security and Digital Enablement. The Presales function is made up predominantly of Business Development (sales specialists) and various levels of Solution Architect professionals (presales technical resource). The Business Development Manager role will be aligned to the Digital Enablement team which focusses on IT Service Management, Enterprise Service Management, Service Value Management, Business Process Automation solutions and services. This Individual will support, cultivate and drive go-to-market strategy & engagement around the Digital Enablement portfolio such as ServiceNow, Hornbill, Automation Anywhere, and more.

full-time

Software: powerpoint, excel, word

Job position: business development manager

2023-06-21

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senior engineer

9 the last 317 days, recently 2023-09-29

Responsibility

description
investigating and diagnosing complex technical issues
accountable for embracing and enhancing CDW’s brand, and that of Operations and Professional Services, inside and outside of CDW
Show more +35
travel between a wide variety of customer sites to provide IT Support Services to meet contractual requirements
facilitate and execute the installation of agreed patches and the maintenance of customer AV management software
work with consultants to better understand issues and solutions
work collaboratively with co-workers in the Solutions, Projects, Consultancy, Sales, and Resourcing teams
required to perform on site installations and troubleshooting on a wide range of products in a software or hardware environment
provide technical assistance to on-going projects and the transition of new customers when required
identification of risks and ability to support a project manager with mitigation plans
obtain/maintain a set of vendor certifications as required by CDW to perform your role
provide a point of technical escalation and expertise
attendance and input at aligned project definition/design workshops
follow documented procedures both CDW and Client supplied, and provide constructive feedback for continuous improvement
always adhere to safety and ESD precautions
monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary
supporting delivery of customer technical projects and solutions
provide technical assistance to the transition of new customers when required
attendance and input to project/programme closure and lesson learned meetings
work with and leverage the capabilities and support from Solutions, Sales, third parties and other Professional Services resources to overcome the complexities of implementing solutions
deliver Support Services, across IT equipment including but not limited to Server, Storage and Data Centre Hardware, PCs, laptops, tablets, printers, peripherals and point of sales systems at various customer locations across the UK
ensure all implemented solutions are backed up with documentation, training and expertise within the Service Desk and Support areas
acting as team lead on client sites and projects
providing to include CDW Onsite Contracts, along with Additional Services such as Installs, Moves, and Changes, Small Works and Projects
perform Daily, Weekly and Monthly scheduled tasks relating to Patching and AV management when required
liaise with other Junior team members/managers to resolve problems
escalate potential service issues to line management and ITIL Services
very hands on with physical installations of multiple vendors hardware
responding to BAU Security and Patch Management incidents logged on the incident management system to ensure incidents are resolved within SLA whilst providing help and support to the team
deliver commercial success while improving productivity and efficiency of technical implementations through recognition and delivery of quality, standardisation, and adherence to governance
raise potential problem issues with Problem and Incident Management
customer site Network / Systems support
complete all relevant documentation and provide quality updates as required for each site visit in timely manner as set out by CDW
recommend and deploy changes via the change management process when required
expected to be available for working outside of business hours, and as required form part of the regional Out of hours 24/7 On Call Rota
proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan
proactively questions and evaluates existing systems, standards, documentation and procedures and makes recommendations for improvement
the above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation

Requirements

demonstrable skills and knowledge in relevant technology area
professional certifications
the ability to install and configure software as per customer requirements
Show more +15
to obtain and hold relevant and current vendor certifications such as Dell, Lenovo, IBM & HP
good all-round understanding of hardware maintenance/break-fix
theoretical and practical approach to diagnosing problems
protect all information assets from unauthorised access, disclosure, modification, destruction & interference
treat the security of all information assets according to their designated information security classification
ability to work independently on a wide range of products
ensure that they only access information assets that they are authorised to do so
hold a full UK Driving Licence and be a confident driver
experience in IT Operational Service Delivery with hands on experience with installing, troubleshooting, and fixing a variety of hardware devices including but not exhaustive Servers, Storage and Networks in a Data Centre Environment, End user computing, PCs, Laptops, Tablets, Printer & Peripherals
adhere to the procedure for reporting any security weakness or event
commit to, and participate in, personal development of information security awareness & knowledge
comply with all laws and contractual obligations regarding the protection of data
essential to obtain/ hold UK security clearances such as SC and NPPV 3 as required to attend CDWs external and varied customer base
azure Cloud Certificate – Nice to have
continually demonstrates initiative, always giving their best, and confident to make decisions, improve their effectiveness and help others do the same, acknowledging and assuming responsibility for their own actions, products, decisions and policies

Current offers for the position:

Senior Patch Management Engineer Peterborough

Description ABOUT CDW CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies: from start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. CDW prides itself on being ‘People Who Get IT’ and ‘People who get People’. Our relationships are fuelled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape. JOB SUMMARY A Senior AV and Patch Management Engineer is responsible for maintaining and updating operating systems and applications on Servers, computers and other supported devices. A Senior Patch Engineer also provides technical assistance to other IT teams and ensures that system upgrades and updates are completed in a timely and effective manner. They are also able to troubleshoot and resolve complex technical issues. KEY RESPONSIBILITIES Investigating and diagnosing complex technical issues Facilitate and execute the installation of agreed patches and the maintenance of customer AV management software. Work with consultants to better understand issues and solutions. Provide technical assistance to on-going projects and the transition of new customers when required Provide a point of technical escalation and expe

Responsibility: description, investigating and diagnosing complex technical issues, facilitate and execute the installation of agreed patches and the maintenance of customer AV management software, work with consultants to better understand issues and solutions

full-time

Job position: senior engineer

2023-09-29

Senior Engineer London

Description ABOUT CDW CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies: from start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. CDW prides itself on being ‘People Who Get IT’ and ‘People who get People’. Our relationships are fuelled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape. JOB SUMMARY The role of Senior Engineer within CDW Professional Services is to work with clients on assigned projects to deliver IT solutions. Operates in a technical capacity on projects were requested to provide advice and guidance on a proposed solution or assistance towards a resolution where issues have occurred. The Senior Engineer will Provision on-site and project-based services ranging from site lead, floor walking support; Basic telecoms and server administration; Physical network troubleshooting; hardware rack and stack with basic configuration and combined second-line support roles. Be eligible for Security Clearance and adhere to CDW policies. Flexibility - nationwide travel may be required KEY RESPONSIBILITIES Accountable for embracing and enhancing CDW’s brand, and that of Operations and Professional Services, inside and outsi

Responsibility: description, accountable for embracing and enhancing CDW’s brand, and that of Operations and Professional Services, inside and outside of CDW, work with and leverage the capabilities and support from Solutions, Sales, third parties and other Professional Services resources to overcome the complexities of implementing solutions, work collaboratively with co-workers in the Solutions, Projects, Consultancy, Sales, and Resourcing teams

Requirements: demonstrable skills and knowledge in relevant technology area, professional certifications, protect all information assets from unauthorised access, disclosure, modification, destruction & interference, treat the security of all information assets according to their designated information security classification

full-time

Job position: senior engineer

2023-08-07

Senior Field Services Engineer London

Description ABOUT CDW CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies: from start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. CDW prides itself on being 'People Who Get IT' and 'People who get People'. Our relationships are fuelled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you'll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self-and your best ideas-to CDW. Because diverse perspectives bring forth better problem solving-and better solutions for our customers on a rapidly evolving technology landscape. JOB SUMMARY The role of a Field Services Engineer within CDW Field Service Engineering is to diagnose and repair technical issues on a variety of IT equipment including but not limited to Server, Storage and Data Centre Hardware, PCs, laptops, tablets, printers, peripherals and point of sales systems at various customer locations across the UK. Additionally, The Field Services Engineer will be responsible for providing IT Hardware Support, for Installs Moves and Changes across customers sites KEY RESPONSIBILITIES Travel between a wide variety of customer sites to provide IT Support Services to meet contractual requirements. Deliver Support Services, across IT equipment including but not limited to Server, Storage and Data Centre Hardware, PCs, laptops, tablets, printers, peripherals and point of sales systems

Responsibility: description, travel between a wide variety of customer sites to provide IT Support Services to meet contractual requirements, deliver Support Services, across IT equipment including but not limited to Server, Storage and Data Centre Hardware, PCs, laptops, tablets, printers, peripherals and point of sales systems at various customer locations across the UK, required to perform on site installations and troubleshooting on a wide range of products in a software or hardware environment

Requirements: experience in IT Operational Service Delivery with hands on experience with installing, troubleshooting, and fixing a variety of hardware devices including but not exhaustive Servers, Storage and Networks in a Data Centre Environment, End user computing, PCs, Laptops, Tablets, Printer & Peripherals, the ability to install and configure software as per customer requirements, to obtain and hold relevant and current vendor certifications such as Dell, Lenovo, IBM & HP, good all-round understanding of hardware maintenance/break-fix

full-time

Job position: senior engineer

2023-07-13

Senior Field Services Engineer London

Description ABOUT CDW CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies: from start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. CDW prides itself on being ‘People Who Get IT’ and ‘People who get People’. Our relationships are fuelled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape. JOB SUMMARY The role of a Field Services Engineer within CDW Field Services Engineering is to diagnose and repair technical issues on a variety of IT equipment including but not limited to Server, Storage and Data Centre Hardware, PCs, laptops, tablets, printers, peripherals and point of sales systems at various customer locations across the UK. Additionally, The Field Services Engineer will be responsible for providing IT Hardware Support, for Installs Moves and Changes across customers sites KEY RESPONSIBILITIES Travel between a wide variety of customer sites to provide IT Support Services to meet contractual requirements. Deliver Support Services, across IT equipment including but not limited to Server, Storage and Data Centre Hardware, PCs, laptops, tablets, printers, peripherals and point of sales systems at various customer

full-time

Job position: senior engineer

2023-07-13

Senior Field Services Engineer London

Description ABOUT CDW CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies: from start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. CDW prides itself on being ‘People Who Get IT’ and ‘People who get People’. Our relationships are fuelled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape. JOB SUMMARY The role of a Field Services Engineer within CDW Field Service Engineering is to diagnose and repair technical issues on a variety of IT equipment including but not limited to Server, Storage and Data Centre Hardware, PCs, laptops, tablets, printers, peripherals and point of sales systems at various customer locations across the UK. Additionally, The Field Services Engineer will be responsible for providing IT Hardware Support, for Installs Moves and Changes across customers sites KEY RESPONSIBILITIES Travel between a wide variety of customer sites to provide IT Support Services to meet contractual requirements. Deliver Support Services, across IT equipment including but not limited to Server, Storage and Data Centre Hardware, PCs, laptops, tablets, printers, peripherals and point of sales systems at various customer

full-time

Job position: senior engineer

2023-07-11

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OXFORD KNIGHT	20833 £	11500 £ 20833 £
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Job title	National average salary	Average salary in this position	Average salary in this company	Average salary in this position in the country
accountant	2950 £	2800 £	2261 £	3223 £
logistics administrator	2950 £	1600 £	2261 £	2008 £
network engineer	2950 £	2558 £	2261 £	4645 £
team leader	2950 £	2083 £	2261 £	2576 £

Salary at CDW

Earnings on positions in CDW

CDW is looking for employees for positions:

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service manager

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engineer

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