CDER GROUP

Responsibility

• ensure that responses adhere to all applicable internal and external guidelines
• ensure that calls are logged using the appropriate systems to maintain accurate records for both the clients and customers

Requirements

• excellent verbal and written communication skills
• proven customer service experience
• self-motivated with the ability to work under pressure and in difficult situations

Earnings for position call centre agent

Responsibility

• create clear and concise material, taking care of editing and proofreading tasks
• update and maintain a library of technical terminology and documentation in the groups SharePoint environment
• ensure document version control
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• revising or rewriting existing technical literature
• researching and gathering technical information and studying target audiences
• testing whether users understand newly developed material
• collaborate with technical specialists, developers, and subject matter experts to ensure an understanding of the subject
• produce electronic documentation as well as hard copy manuals
• write, develop, and edit end-to-end proposal content for various change requests
• write customer journeys, screen mock-ups, wireframes, and requirements for additional development tickets
• review or create existing standard operating procedures
• use modelling tools to demonstrate as-is and to-be. ▪ Write up clear business requirements
• draft Future Mode of Operation
• document work carried out on Jira tickets
• create client facing communication template catalogues for client approval

Requirements

• excellent communication in English
• knowledge of media production and communication within web pages and SharePoint libraries
• BS Degree in Business Administration or Financial Management
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• highly skilled in writing technical documentation and presentations
• at least 2 years’ experience of working with documentation build systems
• experience of working with content management systems
• excellent written and verbal communication skills

Responsibility

• assisting with the creation of contracts and offer letters
• liaising with the training department to ensure effective communication across both departments
• providing administrative support and general assistance to the HR Team on a range of activities
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• respond proactively to queries received either verbally or in writing
• administration of emails, correspondence, telephone calls and electronic filing
• assisting with administering end to end recruitment processes i.e. checking of right to work, job advertising, onboarding, assisting with interviews, new starter paperwork and processing of leavers
• administration of the holiday process
• input, update and maintain the HR database accurately
• manage HR documentation in line with GDPR
• undertaking other HR Administration activities linked to; starters and leavers, general HR Admin, updating and maintenance of people related systems, recruitment, training, payroll, benefits etc
• providing information to support monthly reporting
• creating of staff badges
• chasing references
• incident and Accident logging and reporting
• ordering of stationary

Requirements

• willing to learn with a keen interest in HR
• IT proficient
• able to demonstrate strong writing and verbal skills
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• must have a polite and professional telephone manner
• resilient and confident
• driven to ensure that all activities are delivered on time and as required
• proactive with effective time management and prioritising
• strong team player
• strong planning and organisational skills
• attention to detail
• able to make effective decisions quickly and know when to escalate
• administrative experience gained in a fast moving, detail focused environment
• the ability to build strong relationships and using your own initiative is essential

Responsibility

• end user and client related technical support, day to day IT operation , problem solving and diagnostics, information security compliance, change implementation, some project work

Requirements

• windows Active Directory and Group Policy administration
• security, IP networking and firewall administration
• microsoft 365 administration
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• android OS
• ticket-based team workflows
• customer friendly with good communication skills
• linux server administration
• linux desktop
• information security standards such as ISO 27001 and PCI DSS
• SQL writing
• AWS or cloud-hosted infrastructure, Infrastructure as Code / Terraform / Docker, programming or scripting
• mobile device break/fix diagnostics
• technical diagramming
• writing good quality documentation and requirements specifications

Responsibility

• provide technical support and problem resolution to IT customers by web portal, phone and in person
• communicate clearly and effectively with customers, colleagues and stakeholders. Provide progress updates. Ask for additional information when required
• keep IT records accurate and up to date. Manage and track assets. Ensure new and updated procedures are documented
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• solve problems using research, root cause analysis and diagnostic tools
• attend regular team meetings
• escalate difficult issues when required
• be an integral part of meeting team objectives
• may travel to other group sites from time to time, to deliver on-site support and implement changes
• may work on assigned team projects that deliver beneficial change
• this role may be part of the “on call” support rota operated by IT for response to system alerts and urgent support requests from time to time outside of normal working hours
• complete a variety of IT operational duties in accordance with procedure: systems operation and maintenance, security and compliance actions, respond to systems health monitoring warnings and alerts, incident management and reporting, system configuration and change projects, software and hardware deployments

Requirements

• technical support, using and supporting end-user software, operating systems and hardware
• knowledge and experience of computer operating systems and applications - Linux and Windows
• experience of remotely supporting and diagnosing issues with phones , apps and other field-based devices
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• foundation knowledge of IT security, data protection and risk
• basic script writing