helpdesk administrator
4 the last 30 days, recently 2022-10-31
Responsibility
- lead the Helpdesk team in order to maintain good and effective client relations
- be the point of contact for escalation of queries and complaints in a calm and considerate manner
- the role involves all aspects of Contract support and Helpdesk duties including planning works
Show more +26 - be a leader to the Helpdesk staff whilst liaising with managers
- receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner
- support the planned maintenance programme by printing off job dockets and returning to the system when complete
- carry out monitoring of CAFM data to ensure that work orders, quotes and invoices have been
- check and maintain FM Helpdesk Inbox
- accurately created, assigned, prioritised and categorised in line with contractual KPIs and SLAs
- schedule reactive and help desk call outs
- to raise purchase order on Maximo and receipt items when necessary
- work as a team with Facility/Contract Managers to ensure company values are adhered to
- to review jobs received during the working day and allocate accordingly to Engineers
- provide administrative support to the department
- process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting data
- to raise Purchase orders, receipt any goods on Maximo and to process invoice queries within Edifice
- to assist in the preparation of reports and documents as required, maintaining confidentiality at all times
- support the Helpdesk by receiving calls, logging on the FM Support System, feeding through to operational staff and reporting back to the end user/customers
- attending to queries should they arise
- maintaining the filing system and support in saving compliance evidence
- general administration support
- to comply with the Company’s Policies, Management Plans and Procedures
- to ensure sub-contractors are signed in and issued with required keys and passes and make sure they are returned at the end of each day
- raising Corrective maintenance tasks following on from PPM completed tasks
- organisation of day-to-day work to ensure that all key tasks are fulfilled
- to support the Company's Quality Policy Statement and actively participate in the achievement of Company and personal Quality objectives
- please send your CV to katie at CBW Staffing Solutions for more information
- support the Office & Contract Managers in the administration & delivery of departmental objectives
- departmental administrative housekeeping Support with the provision of information in relation to internal procedures to enable the department to add value to the Contract
Requirements
- previous Facilities & Maintenance Helpdesk experience would be ideal
- excellent and professional telephone manner
- excellent customer service skills
Show more +7 - time Management
- the capacity to think ahead, plan and prioritise own workload
- the ability to work under pressure and meet deadlines
- computer literacy
- the ability to work as part of a team
- work safely in accordance with the company's current health and safety policy and procedures
- A positive approach, with the determination to succeed
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