CARPENTERS GROUP is looking for employees for positions:
systems engineer
Working hours
full-time
Responsibility
job Purpose
key Responsibilities
provide 3rd line support for all line of business systems and infrastructure
build and maintain relationships with 3rd party suppliers and support providers
prepare and maintain service operation manuals to document and facilitate support for all systems
working with the Information Security team, ensure the security of data, networks, and backup systems
project manage hardware and software configuration upgrades
we are seeking an experienced Systems Engineer to provide daily operational support activities including incident & problem management of our portfolio of systems, and the development and maintenance of software and hardware solutions to business requirements
Requirements
demonstrable detailed knowledge & experience in Microsoft Windows Server 2016 and up
demonstrable detailed knowledge of Microsoft Active Directory; GPO ADFS, Azure AD, etc
demonstrable working knowledge & experience in Firewalls
network troubleshooting skills including packet capture, analysis and WAN topology setup and configuration
understanding or experience in Extreme Networks / Avaya / Nortel technologies
strong understanding and significant experience in installing, configuring and managing virtualisation technologies, including VMware & Citrix Virtual Apps & Desktops
understanding of cloud-based wireless and wired network management solutions
appropriate academic and/or industry qualifications / certifications
customer service representative
Working hours
full-time
part-time
Responsibility
job Purpose
this role does not encompass cold calling
start date for this position is November 6th 2023
monday - Sunday This role includes a training period of 8 weeks
this role includes a training period of 4-6 weeks
training will be based in our Tithebarn Street Office
following the training period, you will move onto your contracted shift pattern which will be discussed at interview
key Responsibilities
deputy manager
Working hours
full-time
Responsibility
job Purpose
hours of work - OOH - Negotiable
to manage the performance of Recoveries team to ensure financial recoveries are secured in an effective, efficient and timely manner
shift rotation
key Responsibilities
to ensure controls are in place to identify all financial recovery opportunities at the earliest opportunity
drafting and analysing MI reports and adjusting performance accordingly to ensure compliance SLAs and meeting objectives
you will be able to deal with complex queries and provide coaching and guidance as appropriate
customer advisor
Working hours
full-time
Responsibility
job Purpose
this role includes a training period of 4-6 weeks
ensure customers are treated fairly and in accordance with all Company policies and procedures
monitor the Customer Support Team results to ensure there is a continual contribution to the firm’s quality of all services offered
following the training period, you will move onto your contracted shift pattern which will be discussed at interview
key Duties and Responsibilities
this role does not encompass cold calling
keep up to date with all insurance, claims and legal developments and procedures and internal processes
customer service apprentice
Working hours
full-time
Responsibility
job Purpose
undertake general administrative duties, as allocated by the Customer Resolution & Audit Manager
key Duties & Responsibilities
undertaking general mailbox maintenance within the Customer Resolution Team ensuring suitable escalation within the Team for appropriate referrals
manage social media reviews to ensure they are all acknowledged, replied to and dealt with
manage and maintain the CRT referral log to ensure matters are followed up, dealt with in a timely manner and resolved
general maintenance of all CRT MI reports
these will include maintaining customer resolution records, updating insurer clients and customers on the position of their claims and updating various social media platforms
quality manager
Working hours
full-time
Responsibility
job Purpose
manage the business ISO accreditation process and other relevant industry standards
ensure the company complies with all regulatory requirements and industry best practices and in accordance with all company policies and procedures
ensure the company complies with a range of ISO standards
key Duties & Responsibilities
interpretation of the appropriate control and standard -v- internal policy and process
reviewing and updating policies and procedures to ensure they are compliant with relevant legislation and regulations
conducting gap analysis reviews and risk assessments across governance, risk and information security and identifying appropriate controls to mitigate risks
insurance advisor
Working hours
full-time
Responsibility
job Purpose
to manage and resolve all complaints requiring Financial Ombudsman Service escalation
monitor the Insurance Services claims results to ensure there is a continual contribution to the firm’s quality of all services offered
key Duties & Responsibilities
undertake call and file audits across all teams within Insurance Services
provide any required feedback, guidance, coaching and/or recommendations in a 1-2-1 and/or group environment in a balanced and constructive manner
report on audit findings and any follow up actions
handle customer complaints in an efficient and effective manner ensuring prompt and fair resolution whilst adhering to company guidelines, the principles of TCF and regulatory compliance and guidance
claims handler
Working hours
full-time
Responsibility
job Purpose
as a Claims Handler you will be dealing with third party claims in an efficient and effective manner
as a trainee claims handler you will be dealing with third party claims under guidance
about us
we are one of the leading providers of insurance and legal services
key Responsibilities
our focus is always on the customer and ensuring their claims journey consistently exceeds expectation
to negotiate settlement of third party claims
customer service advisor
Working hours
full-time
Responsibility
job Purpose
you will also deal with general customer claims enquiries
key Duties & Responsbilities
to collate data accurately and effectively
as a Customer Service Advisor you will be the first point of contact for our customers who have suffered a loss following an incident with their vehicle
treating our customer with understanding and empathy you will capture all the relevant information efficiently and accurately, validating our customer’s policy and confirming indemnity whilst providing an excellent customer experience
to provide an excellent customer experience by way of a friendly telephone manner and active listening
to provide clear communication to customers and/or their representatives
Requirements
previous experience working within a telephone-based customer service/contact centre environment
professional approach
outstanding communication and customer service skills
strong written, oral and interpersonal skills
an ability to work using own initiative within boundaries
an ability to in work in a fast-paced environment
an ability to work effectively with people across a wide range of levels and responsibilities
good IT/Keyboard skills
admin assistant
Responsibility
provide general administrative and clerical support within the Legal Customer Service Team
proactively manage diaries and diarise actions
maintain pro-active communication with clients and external agencies relating to claims
observe and maintain firm confidentiality in relation to all correspondence and communications
take responsibility for personal development and growth
prioritise tasks whilst managing a full workload
liaise and build relationships as appropriate with clients and their support staff
prepare correspondence and documents from digital dictation
Requirements
previous experience in an administration or call centre role
A focused client service approach is essential, interacting with clients in a professional manner at all times
excellent literacy and numeracy skills
excellent communication skills both verbal and written