CARE PREMIER

Earnings for position community support worker

Responsibility

• supervising staff and carrying out spot checks
• effectively managing complaints and incidents, carrying out investigations relating to the quality of the service and using those findings to initiate improvements
• care planning and conducting risk assessments ensure compliance to relevant legal and regulatory requirements

Requirements

• extensive care experience with a proven track record in providing consistent excellent customer service
• experience of working with clients with mental health difficulties and learning disabilities
• proven experience in leading, training and managing a team to provide high quality domiciliary care services
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• excellent knowledge and understanding of compliance and legislative requirements of the care regulations
• strong skills in conducting care assessment and care planning
• good understanding of systems and processes
• excellent interpersonal and communication skills
• ability to inspire others and build fantastic working relationships
• strong organisation and planning skills
• have or be willing to work towards Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services or equivalent
• drive and motivation to take on a broad role and develop care services

Benefits

• mutual
• profit sharing

Responsibility

• ensuring that our care teams are operating at the highest levels and following company policy and procedures
• working with the team to address complaints, incidents and accidents, and ensuring continuity of the service
• reports and audits are completed
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• time will be spent spot checking, training, and supporting the team
• you will be required to speak to customers, relatives, health care professionals, carers and take other telephone enquiries
• working as part of the team to ensure that customer care plans are accurate, up-to-date and reflect the ongoing needs of each customer
• reports to: Company Director Hours: 37.5 hours average on a rota basis
• reports to: Company Director Hours: 40 hours average on a rota basis
• monday- Friday: Flexible hours
• in the event of sickness you will be required to undertake care calls inside your contracted hours.This may require dropping in to care calls to support carers, spot checking weekend care worker.Providing back up for time sensitive care calls if the team are delayed, covering carer sickness when require.Meeting customers and/or their relatives to provide support and assistance during the weekend period.This may also require answering some telephone calls at peak periods, however you will not be out in the field if this is the case
• some of your time will be office based and you will be required to undertake administrative duties to ensure paperwork is filed, uploaded and stored appropriately

Requirements

• minimum 2 years previous experience in community care or NVQ Level 3 in Health and Social Care
• ability to support and guide carers
• strong communication skills
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• strong people skills
• professional
• full Driving Licence
• IT Skills
• team work
• providing care: 1 year
• supervisory: 1 year
• problem Solving
• willingness to progress in your career

Responsibility

• ensure care is provided to our clients according to all relevant policies, procedures and regulations
• be accountable for the allocations of carers rosters to ensure all our clients' needs are met
• provide assessments to potential clients to establish their individual care needs
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• reassessments of existing clients and review current care plans
• liaise with all family, medical, professional and other resources as required
• provide excellent customer service levels to all internal and external users of the business
• carry out timely spot checks, supervisions and appraisals of care staff
• provide on call cover out of hours service cover, working as part of a rotated team
• maintain excellent and accurate communication between the workforce and management
• punctuality of the service
• continuity of care staff team
• identify and provide solution focused feedback on reporting mechanisms
• effective use of procedures and systems
• to proactively promote equality, diversity and inclusion

Requirements

• providing care: 3 years

Responsibility

• to organise and maintain activities and social events for residents
• produce a weekly activity programme
• to ensure that the activity care plan for each resident is in place and reviewed regularly
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• to assist and support residents at meal times
• ensure spiritual and worship needs of residents are met
• to attend all statutory and mandatory training as required by the Company
• to attend appropriate training courses and/or programmes to enhance personal and professional knowledge and skills
• order and stock check activity/hobby equipment eg: craft materials, board games, jigsaws, cards, needlework, paints, etc

Requirements

• genuine interest in working within a caring environment
• experience of working within a Dementia residential care home
• ability to communicate effectively at all levels both written and verbal
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• ability to coordinate and conduct activities
• organised
• team player
• willingness to participate in Vocational Training Programmes
• computer literate
• satisfactory DBS check