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CARBON FACTORY is looking for employees for positions:
sales support
sales support
part time administrator
sales office administrator
customer service representative
warehouse operative
Working hours
full-time | Permanent
Responsibility
on-going training will be provided with the view to develop your technical and product knowledge
the successful candidate will be positive, conscientious, a team player and driver to advance the company’s reputation to a professional high end customer experience
it is essential to understand the importance of a 'can do’ attitude and the capacity to thrive in an extremely fast paced environment
support the business on other ad hoc tasks and projects as the need arises
respond to customer enquiries across other channels, such as e-mail, SMS, live chat, and social media
process any customer returns, liaising with purchasing/warehousing to ensure supplier returns are action
receive customer orders by phone and e-mail and process in our ERP system
maintain web stores, updating and amending as the need arises
Requirements
have some experience in automotive industry
have a customer-centric mind-set, encompassing both internal and external customers
demonstrate commercial curiosity to understand customer's needs and identify opportunities
think creatively to fulfil customer's needs and solve their problems
demonstrate an urgency to follow up on customer opportunities or concerns immediately
be good at time management and be able to prioritise work given
focus on producing quality, accurate and professional outputs for both internal and external use
work efficiently and pro-actively identify opportunities for improvements within our internal processes