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CAR SPECIALIST CUSTOMS is looking for employees for positions:
customer service advisor
customer service advisor
Working hours
full-time
Benefits
service car
company car
Requirements
prior experience in a customer service role is highly desirable
excellent verbal and written communication skills to effectively interact with customers and internal teams
strong analytical and problem-solving skills to assess customer needs, determine appropriate solutions, and resolve issues
demonstrated ability to collaborate and work effectively as part of a team to achieve common goals
A customer-centric mindset with a positive, friendly demeanor that reflects our company's values
excellent organizational skills with the ability to manage multiple tasks and prioritize responsibilities in a fast-paced environment
A keen eye for detail to ensure accurate data entry and documentation
flexibility to adapt to changing priorities and evolving customer demands
Education
GCSE or equivalent
Responsibility
your primary responsibility will be to provide outstanding customer service to all members of our organization
maintain accurate and detailed records of customer interactions, inquiries, and resolutions in our CRM system
proactively identify opportunities to enhance customer service processes, provide feedback on customer preferences, and contribute to ongoing improvements within the company
this role requires a positive attitude, excellent verbal communication skills, and the ability to work collaboratively as part of a team in order to exceed our customers' expectations
provide Exceptional Customer Service: Engage with customers in a professional and courteous manner
respond to Inquiries: Handle customer inquiries via various communication channels
collaborate with Team Members: Work closely with the workshop and management to ensure seamless customer experiences and effective problem resolution
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