administrator
3 the last 308 days, recently 2023-09-26
Responsibility
- we are looking for a new Student Support Administrator on a full-time, permanent basis
- they are responsible for day to day enquiry handling for the Centres students
- the course will involve demonstrating strong communication skills and adopting a proactive approach to developing new skills
Show more +21 - recording and monitoring student welfare and/or attendance concerns and assisting students as appropriate
- to be the first point of contact for student enquiries
- supporting the wider team in the preparation for and during induction weeks for new students throughout the academic year
- effectively responding to students, staff and visitor queries, in person and via phone or email, contacting relevant staff members when required
- ensuring student details are up to date on ONCAMPUS systems and assisting the Student Services Team as required
- the Student Support Administrator will act as a referral point to provide students with support, guidance, information and impartial advice
- we have a great new opportunity at our newest ONCAMPUS Loughborough centre, part of Cambridge Education Group. This is an ideal role for anyone looking to enter the further education sector
- who are we looking for?
- our Student Support Administrators deliver outstanding support and service to our ONCAMPUS students in the centre, being the first and key point of contract for student enquiries
- within this role, the successful candidate would be enrolled into the Level 3 Apprenticeship in Business Administration at Loughborough College, for which completion is usually 12 months
- to be the first point of contact for student enquiries. Effectively responding to students, staff and visitor queries, in person and via phone or email, contacting relevant staff members when required
- the Business Administrator is also expected to show initiative, managing priorities and own time, problem-solving skills, decision-making and throughout the course will develop their skills through mentoring or coaching others
- supporting the wider team with duties to support the admission of students to the ONCAMPUS programme and progression of ONCAMPUS students to the partner university
- the Student Support Administrator is the first point of contact for students and is responsible for day to day enquiry handling for the Centres students
- ensuring that the centre gives a good impression, ensuring reception, meeting rooms and communal areas are tidy and that posters and notice boards are kept up to date
- the post holder will work collaboratively with the Student Services Team to ensure high quality delivery of administrative and support services to stakeholders, both internally and externally
- providing a warm and professional greeting to all visitors to the Centre, with a positive manner and providing refreshments for visitors when required, whilst following all relevant procedures
- the role is on a full-time, permanent basis with the location in London, United Kingdom. Please note that this is a student-facing role and the post-holder will be required to be in the centre most of the week
- general administrative support, as required, will be part of the role and workloads will vary at different points in the academic cycle
- we are looking for a new enthusiastic Student Support Administrator to join a fast-paced and dynamic environment at our ONCAMPUS LSBU centre
- please note that interviews for shortlisted candidates and any potential job offers may be in place before the application end date. We recommend that, if interested in any of the roles, you apply as soon as possible
Requirements
- worked in a front of house or customer service position
- excellent customer service skills
- excellent communication skills
Show more +8 - strong MS Office/IT skills
- ability to manage workload and prioritise tasks effectively to achieve targets
- attention to detail and accuracy skills
- about ONCAMPUS Sunderland
- good problem-solving skills
- ONCAMPUS Sunderland is based on the campus of the University of Sunderland, one of the leading modern universities in the UK
- it has strong links with industry and business and works closely with some of the world’s leading companies
- you will have the best of both worlds, the opportunity to grow personally whilst helping students develop
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