sales office administrator
Responsibility
- process existing customers’ orders
- monitor orders with Production Planner and acknowledge customers within the target of 48-hours from receipt of order
- manage customer Date Stamp Renewals and liaise with in-house team to ensure work carried out efficiently
Show more +10 - raise proforma invoices where necessary from in-house system
- complete various customer’s progress chasing documents as required
- liaise with customers with regard to order collections/deliveries and with courier companies
- answer incoming calls and direct as necessary
- monitor various email accounts including enquiries from Website and re-direct accordingly
- report all new sales -related concerns to the Customer Services Manager
- deal with existing customer enquiries, liaising where necessary with other departments and the Production team, this may include teams calls with the customer
- answer the front door entry system and ensure all visitors are appropriately administered
- other general administrative duties e.g. post and filing, visitor’s refreshments and organise lunches when required
- cover for colleagues when necessary
Requirements
- excellent customer relationship building abilities and understanding
- exceptional communication skills with the ability to be persuasive and procure buy-in from the business
- good knowledge of different business functions
Show more +8 - highly organised, with the ability to coordinate and delegate
- good interpersonal skills
- meticulous attention to detail
- good time management with smart presentation
- administration: 2 years
- computer literate and awareness of web-based marketing and social media - MS Office & SAGE X3 or similar ERP software
- proactive nature
- willingness to learn
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