CALOR GAS

Responsibility

• carry out general maintenance repair work on the company's fleet of vehicles and trailers
• provide swift and effective repairs to equipment breakdowns, establishing root cause of the failures and implementing preventative measures
• detailed job planning for all maintenance and repair of instrumentation and control system activities
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• ensure all vehicles are in safe working order
• prevent and identify non-conformances in safety or production and help resolve any issues
• carry out all repairs to the highest standards
• carry out planned preventative maintenance to the required standards, ensuring the CMMS is kept up to date
• to perform preventive, corrective and diagnostic maintenance on the process field instrumentation and control loops
• creating / Issuing Permit To Work documentation for high risk activities on site for Calor personnel as well as external contractors
• issuing Permit to Work documentation for high risk activities on site for Calor personnel as well as external contractors
• carry out in-depth engineering work and diagnostics
• be able to operate individually or within a close team
• carry out modifications to plant within Calor Specifications and current legislation
• to complete all daily/weekly process safety and/or maintenance documentation
• report hazards and equipment defects promptly via the correct method
• to perform preventive and emergency maintenance on all equipment on site, as well as during machine scheduled or unscheduled shutdowns
• experience with maintenance in oil/gas production environments, including Hazardous Areas / COMAH regulated Sites
• carry out all repairs in accordance with current Health and Safety legislation and company policy
• experience with maintenance in oil/gas production environments, including Hazardous Areas / COMAH regulated sites
• fabrication experience
• hold HNC qualification in Instrumentation & Control
• A minimum 3yrs experience within production maintenance environments, preferably in Hazardous Areas / COMAH Sites
• complete all works and activities in relation to Safety Health and Environmental performance
• have a relevant COMPEX qualification
• mechanical fitting experience
• compEx
• responsible for creating and reviewing work instructions, risk assessments and other safe systems of work for maintenance activities
• compEX
• operate all relevant equipment, machines and tools safely
• assist the Site Inventory Controller with specific item stock levels and specification
• potential to be part of the site emergency response team
• A minimum of 3yrs maintenance experience within production environments, preferably in Hazardous Areas / COMAH Sites
• to perform upgrade and retrofitting of new control instruments to the existing panels in the field and main control room
• minimum of 3 years’ experience within Petrochemical/oil & gas
• always ensure personal adherence to all safe systems of work
• complete associated documentation
• complete all maintenance activities for LPG break bulk site at Cranbrook in a timely manner. Also provide maintenance support as required for the Coryton, Essex site
• complete all maintenance activities for LPG break bulk site at Cranbrook in a timely manner and provide maintenance support as required for the Coryton site
• help to facilitate any safety audits on site to meet requirements
• city & Guilds, NVQ/HNC in a relevant technical discipline
• must have either a NVQ Level 3, HNC, Apprentice trained or be time served in a mechanical discipline
• to comply with all company Health, Safety and Environment as well as Work Permit, policies and procedures
• electrical Wiring Regulations training
• city & Guilds in an engineering discipline
• NVQ level 3 Electrotechnical Services-Electrical Installation C&G2356
• COMPEX qualification
• electrical Safety Rules
• complete and keep all relevant documentation up to date and accessible at all times in order to meet Calor and legislative requirements
• to troubleshoot, repair, calibrate and test various types of DCS process control instruments, relay logic, PLC and Safety Instrumented systems, inclusive of pneumatic, electrical and electronic instruments
• NEBOSH / IOSH safety qualification
• knowledge of work management systems
• perform routine tests and inspections of process and fire systems to meet the requirements of associated legislation
• to remove, dismantle, overhaul/repair and install electric, pneumatic, electronic or hydraulic instrumentation such as control valves and actuators, recorders, measuring and recording instruments in the field or in the workshop
• experience of using Computerised Maintenance Management Systems
• NEBOSH / IOSHH Safety Qualification
• ability to track and update schematic drawings and reports

Trade

• security & Public Safety
• Security & Public Safety

Earnings for position maintenance technician

Responsibility

• to take inbound and make outbound calls to cylinder customers to facilitate high customer service standards
• answer Inbound Calls
• ensure that all incoming customer calls are handled efficiently and with complete customer satisfaction
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• respond to basic enquiries relating to our Central Customer Support team during busier periods
• make Outbound calls
• to capture and progress customer orders for Bulk and Cylinder products
• always maintain a high standard of customer service, regularly demonstrating initiative to retain customer loyalty and promote Calor products and services
• be receptive to complaints or problems, research and resolve them
• process system generated reports in a proactive manner and thereby avoid the need for customers to contact Calor for updates
• use skills and experience to handle calls with vulnerable customers with empathy and resilience
• provide speedy and accurate information by telephone and in writing in line with procedures
• have excellent communication and relationship building skills and demonstrate real care about the customer through a consultative and listening approach
• have excellent interpersonal skills and display effective written and verbal communication skills
• to capture and progress customer orders
• have a strong sense of ownership and take pride in your work
• advise and update customers on gas deliveries and schedules
• have excellent organisational and administrative skills
• be well organized and able to work under pressure
• operate all systems
• highly self-motivated with the ability to manage workload
• undertake an initial on the spot risk assessment and makes quick decisions in a pressured environment to resolve a call in the most appropriate way
• liaise with customers via inbound/outbound telephone calls as well as issue/receive letters and emails in a timely manner in order to meet required deadlines
• take every opportunity to promote Calor services to the customer
• have excellent attention to detail
• communicate effectively with all relevant site/company and external departments
• work effectively as part of a team and possess a flexible and adaptable approach
• be able to work and co-operate as part of a team, assisting and supporting colleagues, TL’s and other Departments, when necessary
• work to set quality standards, targets and service levels within a real time environment to deliver and enhance personal and departmental performance
• have good IT systems knowledge
• be able to demonstrate initiative and analyse problems
• maintain accurate records by logging and tracking all calls in the CRM system ensuring that all relevant systems are up to date
• able to work in an environment of high volume of calls
• able to handle all calls, in a professional and empathetic manner
• able to work in an environment of high volume of call
• ensure that own knowledge is kept up to date and retained to enable correct information to be provided to customers and colleagues, adapts quickly and confidently to changes to processes and information provided
• work with Fulfilment colleagues to ensure cylinder customers are delivered in time and in full
• ad hoc projects and tasks in support of the wider Customer Service and wider business teams
• receptive to and resolve complaints or problems
• be able to work and co-operate as part of a team, assisting and supporting colleagues, TL’s and other departments, when necessary
• provide administrative support to ensure that deliveries are billed correctly and accurately
• retain a positive attitude towards learning, growth and change
• take every opportunity to promote Calor services to the customer and maintain regular contact with customers to ascertain satisfaction levels and where necessary effect changes to improve engagement and satisfaction levels
• ensures that GDPR is always adhered to before giving any information to the customers
• demonstrate customer focus and are tenacious in the pursuit of business and team goals
• assist in developing processes for constant improvement for the benefit of the customer and Calor’s business goals
• take responsibility for own development
• understands and complies with Calor’s HSE polices
• undertake administration of customers’ accounts ensuring requirements are processed in a timely and accurate manner to avoid re-work and maximise customer satisfaction
• if this sounds like you, please apply by clicking the link below
• agree and achieve both quantitative and qualitative service standard performance targets and objectives with the Team Leader and ensure they are delivered to
• agree and achieve both quantitative and qualitative service standard performance targets and objectives with the Team Leader and ensure that these are met
• to stay focused and motivated with a positive attitude towards learning, growth and change
• be able to work and co-operate as part of a team, assisting and supporting colleagues, and other departments, when necessary
• to stay focused and motivated with a positive attitude towards learning, growth and
• always demonstrate a professional and positive attitude
• educated to GCSE O Level standard or equivalent the successful candidate will have a background in customer service
• capture, maintain and ensure quality and safety of customer data
• to be considered for the above opportunity you must be eligible to live and work in UK
• to provide a primary point of contact for external customers via the phone and in written correspondence, directly resolving matters on first contact where appropriate
• the Customer Experience team at Calor Gas are looking to recruit an engaging and proactive Customer Service Advisor Level 1 to provide a primary point of contact for external customers via the phone and in written correspondence, directly resolving matters on first contact where appropriate
• be receptive to complaints or problems, research, resolve customer complaints within given parameters, and be aware of possible solutions to make informed decisions and own the problem
• to be considered for the above opportunity you must be eligible to live and work in the UK
• the Cylinder Customer Experience team at Calor Gas are looking to recruit an engaging and proactive Customer Service Advisor Level 1 to provide a primary point of contact for external customers via the phone and in written correspondence, directly resolving matters on first contact where appropriate
• change
• be able to work and co-operate as part of a team, assisting and supporting colleagues and other departments and sharing best practice
• understands and complies with Calor’s HSE polices, and understands the importance of such
• identifying, highlighting and escalating any service-related issues
• we are a responsible business where safety is our number one priority
• delivering and maintaining team performance targets

Earnings for position customer service advisor

Responsibility

• supporting site management in achieving compliance obligations including Inventory, financial, health and safety and Transport
• providing first class telephone and face-to-face customer service
• liaising with Workshops and Customer Service teams to ensure the effective routing of all vehicles at your disposal
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• supporting site management in achieving compliance obligations including inventory, financial, health and safety, and transport
• dealing effectively with customer complaints relating to transport activities
• contributing to a safety-first operation and drive towards an incident free workplace
• ensuring all loads are reconciled in a timely manner
• assisting in customer master data management
• ensuring driver feedback is reported and Master data is updated
• have experience working within the transport industry
• create a mindset within the team that “service matters”
• have knowledge of Driving hours rules and regulations
• create a mindset within the team that "service matters"
• demonstrate a professional attitude when dealing with customers
• create a positive safety culture within the team and increase safety accountability
• demonstrate a professional attitude when dealing with internal and external customers
• have a hands-on attitude and the willingness to lead by example and develop and encourage team spirit
• be computer literate with experience using MS Office
• be well organised
• be a clear communicator – with good written communication
• be a clear communicator - with good written communication
• have a strong safety focus
• timely reporting of all transport related incidents ensuring adherence to the Vehicle Incident and Driver protocol
• support site management in achieving regulatory compliance obligations including health and safety, transport and adherence with internal inventory and procurement processes
• deal effectively with customer complaints relating to transport activities

Requirements

• keeping our Customers Safe, Warm, Working and Informed is what we strive for at Calor
• creating a better world, a better company, and a more fulfilling future…
• actively participate in adhering to site safety requirements and contribute to transport planning through effective customer master data management
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• you will actively engage in the site safety requirements and support transport planning with customer master data management
• as a Transport Administrator L2, you will execute the daily fulfilment operations in a safe and efficient manner, encompassing primary bulk, primary cylinder, and secondary bulk and cylinder distribution movements to maximise the efficiency of both drivers and vehicles
• calor Gas are looking to recruit an engaging and proactive Transport Administrator to carry out the day to day safe and effective fulfilment operation, including all Primary gas, primary cylinder, secondary cylinder, and bulk distribution movements ensuring optimal effectiveness for driver and vehicle utilisation
• you will support the Transport Controller in ensuring transport compliance across drivers and the fleet and provide supervisory cover in the absence of the Transport Controller providing key holder and/or emergency contact support

Earnings for position transport administrator

Responsibility

• increasing customer creation through the conversion of new business along the full sales journey through distance selling channels
• through pro-active outbound calling, increase customer retention of existing customers with targeted and attractive propositions to renew their contract with Calor
• increasing retention of existing customers with targeted and attractive propositions to renew their contract with Calor whilst managing revenues and margin
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• clearly identify and quantify potential customer needs through a strong understanding of Calor products and services
• clearly identifying and quantifying customer needs through a strong understanding of Calor products and services including technical knowledge of solutions
• ensure a positive customer service attitude in interactions with all customers
• ensure that the relevant “Value proposition” is clearly communicated to and understood by the customer
• ensuring industry LPG siting requirements are met and limit failed and aborted installations
• ensure that the relevant "Value proposition" is clearly communicated to and understood by the customer
• demonstrate proven experience of working in a professional field sales environment
• hold A-Level education
• have a strong track record of delivery in sales and retail activities
• promoting a strong customer focus ensuring feedback from customers is reviewed and acted upon
• be able to draw on experience of selling technical solutions based on customer requirements
• build networks specifiers and installer groups to generate third party referrals to Calor
• demonstrate the ability to create positive, sustainable relationships with key stakeholders
• building a network of specifiers and installer groups to generate third party referrals to Calor
• increasing customer creation through the conversion of new business along the sales journey through selling in the field to achieve new contract wins
• constantly update product and safety knowledge
• have a pro-active and analytical approach with the ability to maintain excellent customer service levels through understanding your customers’ motivations
• taking personal accountability for personal and customer safety by applying Calor’s life saving rules
• be results driven with a strong track record of achieving targets over a sustained period in B2C and/or B2B
• contribute to the Calor safety culture by ensuring acting in a safe and responsible manner
• demonstrate ability to communicate effectively and professionally in all forms of communication with internal and external customers
• planning and prioritising workload to manage time and meet customer expectations with a high standard of administration
• have the ability to create sustainable relationships with key stakeholders and influencers within the market
• possess self-motivation and be target focused, achieving goal and objectives
• possess excellent communication and presentation skills, verbal and written across a variety of stakeholders and levels
• ensuring the relevant value proposition is clearly communicated and understood by the customer and that pricing structures and deal options are presented in the appropriate manner
• be able to draw on the ability to persuade and influence
• have the ability to build professional relationships with a wide variety of people
• be able to draw on experience of distance selling, specifically over the telephone within a customer centre environment, utilising multi-channel contact methods
• work with the field sales force to ensure that any new customer converted has been correctly surveyed and meets LPG siting and usage requirements
• have the ability apply expertise and experience, as well as share best practice
• demonstrate strong negotiation skills with the ability to understand the impact of pricing on customer profitability
• have tangible experience of delivering results and meeting customer expectations
• have strong commercial acumen with the ability to understand financial models and contributing factors to customer life time value
• demonstrates the ability to adapting and respond to change, coping with pressures and setbacks
• be self-motivated and demonstrate a proactive approach in finding ways to improve the customer experience and sales journey
• demonstrates awareness of the market and demonstrates an awareness of opportunities for new business

Earnings for position sales professional

Responsibility

• embed safety as the number one priority on site, establishing an open, proactive and transparent safety culture
• lead the Calor Maintenance Team and all Contractors onsite by allocating and prioritising work and maximising efficiency of available resources
• preferably educated to degree level in an Engineering discipline with previous experience of hazardous industries
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• have a long-term maintenance & resource plan, ensuring all process safety critical tasks are executed on time
• where this cannot be achieved, the Work Order Extension process must be followed, demonstrating additional control measures to mitigate the risks
• must have a NEBOSH Safety Qualification
• ensure all sites adhere to the SHE, COMAH, Insurance and all other applicable legislative guidelines and ensure full compliance with all safe systems of work
• take ownership for all site Asset Integrity inspection routines and any subsequent rectification work
• working in Hazardous Area / COMAH Site
• have experience of Electronic control systems, pumps, compressors, pneumatics, pipework and pressure vessels from a petroleum, oil & gas operation
• ensure all materials and spare parts are ordered to the correct spec and a critical spares list is kept up to date including lead times
• to maintain adherence to the PEMAC maintenance scheduling system ensuring it is kept up to date at all times
• be familiar with planned preventative maintenance regimes
• to plan and oversee all site maintenance including all safety critical equipment and fire protection systems, ensuring all work is carried out to the correct specification
• ensure all unplanned work orders are captured on the system to optimise the overall maintenance plan
• apprenticeship with a HNC qualification in a mechanical, electrical, process or chemical discipline with significant industrial experience
• have previous experience of engagement with the HSE, EA & local authority
• required to maintain the HSB certification system and take ownership for actions and recommendations
• demonstrate ability to interpret process flow diagrams and technical drawings
• ensure adherence to the modifications process line with Calor Specification 901 for any changes to plant, processes or equipment
• to own, plan, execute and record all maintenance activities on a number of smaller remote lower tier COMAH break bulk sites where applicable
• to closely control maintenance expenditure, ensuring adherence to the set budget
• experience of fault finding / RCA to improve equipment reliability
• as well as leading the maintenance team and contractors, the job holder will be responsible for the sites permit to work system, the PEMAC maintenance system ) and issue/control the work undertaken to maintain the site to Calor Specifications and applicable COMAH legislation
• possess sound knowledge of related health & safety legislation and process safety

Earnings for position maintenance manager