CALL ASSIST is looking for employees for positions:
customer service representative
Working hours
full-time | Permanent
Responsibility
start Rescue is a very successful breakdown and travel insurance provider
we are home to four growing brands developing in the breakdown and travel industries
we are proud of our business and rely upon service excellence as well as good governance, whilst we develop our business in a sustainable manner
we win awards for the services we provide our customers and have been awarded Which? Recommended Breakdown Provider for the fourth year running
Salary
salary
Requirements
excellent customer service skills
excellent telephone manner
excellent attention to detail
previous customer service experience essential
previous telephone-based call centre experience ideally preferred but not essential
accounts senior
Working hours
full-time | Permanent
Language
english
Salary
salary
Responsibility
setting up and maintaining client accounts for billing purposes
preparation and circulation of weekly and monthly debtor’s reports
ensuring all debtors and un-allocated cash is up to date
call Assist specialises in providing 24/7 vehicle assistance services, primarily following a breakdown or accident. We reach our customers fast by working with our networks of independent Recovery Operators situated throughout the UK and Europe
accurately administering policyholder claims in line with the policy entitlements and agreed SLA’s
call Assist works with many companies providing a rescue service on their behalf, either behind their brand or under the Call Assist Rescue brand
resolve any payment disputes
anyone who has broken down on a busy motorway or suffered an accident late at night can relate to our motivation in taking the stress away from our customers and professionally manage the situation in a considerate manner
Requirements
attention to detail
excellent written and verbal communication skills
the ability to work autonomously, be self-motivated and highly organised
ability to work under pressure and to deadlines
maintenance person
Working hours
full-time | Permanent
Salary
salary
cleaner
Working hours
part-time | Permanent
Salary
salary
Responsibility
responsible for all basic cleaning in and around office buildings
cleaning floors, including damp mopping, sweeping, vacuuming and dusting
spot cleaning glass and windows, empties trash, and replaces liners
call Assist specialises in providing 24/7 vehicle assistance services, primarily following a breakdown or accident. We reach our customers fast by working with our networks of independent Recovery Operators situated throughout the UK and Europe
monitor and maintain sanitation and organisation of assigned areas
call Assist works with many companies providing a rescue service on their behalf, either behind their brand or under the Call Assist Rescue brand
perform additional duties as needed
anyone who has broken down on a busy motorway or suffered an accident late at night can relate to our motivation in taking the stress away from our customers and professionally manage the situation in a considerate manner
Requirements
cleaning: 1 year
customer service advisor
Working hours
full-time | Part-time | Permanent
Salary
salary
Responsibility
call Assist specialises in providing 24/7 vehicle assistance services, primarily following a breakdown or accident. We reach our customers fast by working with our networks of independent Recovery Operators situated throughout the UK and Europe
call Assist works with many companies providing a rescue service on their behalf, either behind their brand or under the Call Assist Rescue brand
anyone who has broken down on a busy motorway or suffered an accident late at night can relate to our motivation in taking the stress away from our customers and professionally manage the situation in a considerate manner
with a proven formula and thanks to our team of employees tirelessly delivering an award winning service, our desire to always improve and never become complacent has ensured Call Assist has held long term contracts with many of our key partners
Requirements
excellent customer service skills
excellent telephone manner
excellent attention to detail
previous telephone-based call centre experience ideally preferred but not essential
underwriter
Language
english
Responsibility
reviewing loss ratio performance on a monthly basis, with relevant proposals made to relevant stakeholders
assisting Account Managers and Business Development Manager in obtaining new business and retaining current accounts
managing and drafting policy wordings as well as ongoing reviews and benchmarking
formulating and submitting pricing proposals to underwriters and Call Assist stakeholders
co-ordinating new client launches with key stakeholders within Call Assist
underwriting motor breakdown insurance products across both direct and broker distribution channels, however the role may not be limited to motor breakdown insurance
providing regular pipeline and progress reports
attending external meetings, conferences and events on behalf of the business
