CALJAN

Responsibility

• excellence in Breakdown and Reactive Maintenance and Services
• as well as working to the agreed Company technical standards & Company Health and Safety standards (i.e
• OEM Maintenance and Technical Standards, Risk assessments, Method statements.)
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• conduct routine breakdown and repairs and maintenance work, to Automated Material Handling Equipment and Systems across the Region within the UK and Eire sites
• service operational excellence in attending and fixing Breakdowns, Repairs and Standby maintenance support to ensure that customers, with or without contract, receive the agreed level of service and support contract and cover, according to the agreed KPIs and SLAs
• support other areas of the business, as required on an ad hoc or temporary basis
• proactively ensure personal safety and the safety of others by complying with the Company’s health and safety policies and procedures
• as scheduled, and on an agile basis , conduct “Gemba Walk” Inspections at Customer sites
• take part in an “On-Call / On Duty” rota on a 24/7 call-out basis
• use Service and Maintenance processes, systems and tools as agreed to ensure all deliverables, and administration are produced and submitted in accordance with Company standards (i.e., Risk assessments, Method statements, Reporting, Site files, Drawing, Expenses, Time sheets, Holidays, Sickness etc

Requirements

• electrical engineering: 2 years

Benefits

• company car

Earnings for position field service engineer

Responsibility

• providing technical support to the growing Service team
• provide technical escalation support as required
• provide On Call Tech support as part of a rota
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• PLC Support and Programming, Testing and Commissioning of all low-level controls systems for Planned and Reactive works
• help ensure that the Senior Engineers / Weight & Volume engineers have the required Tools and Facilities, Hardware and software and Training competence to be able to conduct
• identifying Technical opportunities for continuous improvement during the life-cycle of installed systems
• take the lead for Caljan in customer escalations, requiring PLC / Controls support / Dial in and labelling support where required, using self or other appropriate resources
• help facility and support the technical training of Resident Engineers on labelling / weight & Volume, drawing on and involving expertise within the wider UK team
• identifying and resolving issues and identifying and making Continuous improvements with Programmable logic controllers as required
• support the wider deployment of dial in and remote access capability, ensuring self and wider team members are equipped and able to dial in
• identify issues that are mechanical or logical in nature and escalate to the appropriate team for resolution
• specify requirements for projects, change requests and new installations and agree written specifications with customer
• proactively ensure personal safety and the safety of others by complying with the Company’s health and safety policies and procedures
• write and update knowledge base documents
• occasional support of Technical Support team
• help and assistance on all and any aspect of the CSS support business as reasonably requested
• effectively communicates with customers in high-impact scenarios and updates proactively on progress
• take calls from the help desk, acting 2nd level support, . Update help-desk ticketing system to track, monitor, and resolve issues
• create and maintain documentation and training materials for system users and system service & operational and Maintenance

Requirements

• electrical Engineering: 5 years

Benefits

• company car

Responsibility

• excellence in Breakdown and Reactive Maintenance and Services
• as well as working to the agreed Company technical standards & Company Health and Safety standards (i.e
• OEM Maintenance and Technical Standards, Risk assessments, Method statements.)
  Show more +6
• service operational excellence in attending and fixing Breakdowns, Repairs and Standby maintenance support to ensure that customers, with or without contract, receive the agreed level of service and support contract and cover, according to the agreed KPIs and SLAs
• proactively ensure personal safety and the safety of others by complying with the Company’s health and safety policies and procedures
• support other areas of the business, as required on an ad hoc or temporary basis
• as scheduled, and on an agile basis , conduct “Gemba Walk” Inspections at Customer sites
• conduct routine breakdown and repairs and maintenance work, to Automated Material Handling Equipment and Systems across the Region within the UK and Eire sites
• use Service and Maintenance processes, systems and tools as agreed to ensure all deliverables, and administration are produced and submitted in accordance with Company standards (i.e., Risk assessments, Method statements, Reporting, Site files, Drawing, Expenses, Time sheets, Holidays, Sickness etc

Benefits

• company car

Responsibility

• proactively communicate progress to all stakeholders
• proactively trigger escalations when necessary
• maintain the Service Management system Vantage Online
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• support service invoicing all areas
• ensure all requirements under H&S legislation and required quality systems are actively adhered to
• actively demonstrate the support of other areas/departments within the company to ensure a team spirit is observed
• any other reasonable request compatible with the job description as identified by the Service Operations Manager
• support help desk team coordinate Caljan Service Engineers activity nationally by answering incoming daily phone calls, recording activity information in a Service Management Software & allocating tasks, completing general Service administrative tasks

Requirements

• maximo experience - Preferred
• working in a B2B Call Desk environment
• experience of Service Administration
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• maximo: 1 year
• customer service: 1 year

Responsibility

• excellence in Planned and Preventive Maintenance and Services
• conduct routine Planned, Preventive, Predictive and Routine maintenance works, to Automated Material Handling Equipment and Systems across the Region
• proactively ensure personal safety and the safety of others by complying with the Company’s health and safety policies and procedures
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• employees have responsibilities for their safety whilst at work and to co-operate with the Company on all health & safety requirements
• service Operations Excellence with End of Life and other Service Improvement Projects , to ensure that customers, receive the agreed level of service and support according to the agreed Contract KPIs and SLAs
• support other Service Projects and Service Site Operations, as required on an ad hoc or temporary basis

Requirements

• maintenance: 2 years

Benefits

• company car