proactively communicate progress to all stakeholders
proactively trigger escalations when necessary
maintain the Service Management system Vantage Online
support service invoicing all areas
ensure all requirements under H&S legislation and required quality systems are actively adhered to
actively demonstrate the support of other areas/departments within the company to ensure a team spirit is observed
any other reasonable request compatible with the job description as identified by the Service Operations Manager
support help desk team coordinate Caljan Service Engineers activity nationally by answering incoming daily phone calls, recording activity information in a Service Management Software & allocating tasks, completing general Service administrative tasks
controls engineer
Working hours
full-time | Permanent
Benefits
company car
Salary
salary
Responsibility
providing technical support to the growing Service team
provide technical escalation support as required
provide On Call Tech support as part of a rota
PLC Support and Programming, Testing and Commissioning of all low-level controls systems for Planned and Reactive works
help ensure that the Senior Engineers / Weight & Volume engineers have the required Tools and Facilities, Hardware and software and Training competence to be able to conduct
identifying Technical opportunities for continuous improvement during the life-cycle of installed systems
take the lead for Caljan in customer escalations, requiring PLC / Controls support / Dial in and labelling support where required, using self or other appropriate resources
help facility and support the technical training of Resident Engineers on labelling / weight & Volume, drawing on and involving expertise within the wider UK team
Requirements
electrical Engineering: 5 years
maintenance engineer
Working hours
full-time | Permanent
Benefits
company car
Salary
salary
Responsibility
excellence in Planned and Preventive Maintenance and Services
conduct routine Planned, Preventive, Predictive and Routine maintenance works, to Automated Material Handling Equipment and Systems across the Region
proactively ensure personal safety and the safety of others by complying with the Company’s health and safety policies and procedures
employees have responsibilities for their safety whilst at work and to co-operate with the Company on all health & safety requirements
service Operations Excellence with End of Life and other Service Improvement Projects , to ensure that customers, receive the agreed level of service and support according to the agreed Contract KPIs and SLAs
support other Service Projects and Service Site Operations, as required on an ad hoc or temporary basis
Requirements
maintenance: 2 years
field service engineer
Benefits
company car
Working hours
full-time | Permanent
full-time
Salary
salary
Responsibility
excellence in Breakdown and Reactive Maintenance and Services
as well as working to the agreed Company technical standards & Company Health and Safety standards (i.e
OEM Maintenance and Technical Standards, Risk assessments, Method statements.)
conduct routine breakdown and repairs and maintenance work, to Automated Material Handling Equipment and Systems across the Region within the UK and Eire sites
service operational excellence in attending and fixing Breakdowns, Repairs and Standby maintenance support to ensure that customers, with or without contract, receive the agreed level of service and support contract and cover, according to the agreed KPIs and SLAs
support other areas of the business, as required on an ad hoc or temporary basis
proactively ensure personal safety and the safety of others by complying with the Company’s health and safety policies and procedures
as scheduled, and on an agile basis , conduct “Gemba Walk” Inspections at Customer sites
Requirements
electrical engineering: 2 years
field service engineer
Working hours
full-time | Permanent
full-time
Benefits
company car
Salary
salary
Responsibility
excellence in Breakdown and Reactive Maintenance and Services
as well as working to the agreed Company technical standards & Company Health and Safety standards (i.e
OEM Maintenance and Technical Standards, Risk assessments, Method statements.)
service operational excellence in attending and fixing Breakdowns, Repairs and Standby maintenance support to ensure that customers, with or without contract, receive the agreed level of service and support contract and cover, according to the agreed KPIs and SLAs
proactively ensure personal safety and the safety of others by complying with the Company’s health and safety policies and procedures
support other areas of the business, as required on an ad hoc or temporary basis
as scheduled, and on an agile basis , conduct “Gemba Walk” Inspections at Customer sites
conduct routine breakdown and repairs and maintenance work, to Automated Material Handling Equipment and Systems across the Region within the UK and Eire sites