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CALJAN is looking for employees for positions:
helpdesk administrator
helpdesk administrator
controls engineer
maintenance engineer
field service engineer
field service engineer
Working hours
full-time | Permanent
Education
GCSE or equivalent
degree calibre preferred
Requirements
maximo experience - Preferred
working in a B2B Call Desk environment
experience of Service Administration
maximo: 1 year
customer service: 1 year
Responsibility
proactively communicate progress to all stakeholders
proactively trigger escalations when necessary
maintain the Service Management system Vantage Online
support service invoicing all areas
ensure all requirements under H&S legislation and required quality systems are actively adhered to
actively demonstrate the support of other areas/departments within the company to ensure a team spirit is observed
any other reasonable request compatible with the job description as identified by the Service Operations Manager
support help desk team coordinate Caljan Service Engineers activity nationally by answering incoming daily phone calls, recording activity information in a Service Management Software & allocating tasks, completing general Service administrative tasks