BUZZ GROUP

Responsibility

• assist the General Manager in ensuring that the customer experience is consistently delivered at each point in the customer journey
• assist the General Manager to implement the brand strategy flawlessly at a local level
• deputise for the General Manager in all operational aspects of the Club
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• seek opportunities to recognise and appreciate those that go the extra mile
• evaluate actions to maintain and improve KPI performance, based on information provided by the General Manager
• ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day
• provide input to the club’s local strategic plan on a trimester basis
• provide performance expectations through regular feedback and the implementation of performance reviews for all members of the team
• deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session
• critically evaluate the feedback received from all Customers and respond to this
• generate new members and communicate with them appropriately to generate repeat visits including maximising data capture
• have a highly visible presence in all areas of the club at peak trading times
• effectively manage the team in their day-to-day activities by directing, delegating, coaching, and supporting as required

Earnings for position deputy general manager