BUTTERCROSS ESTATES

Responsibility

• deal with Landlords/Tenants queries verbally and in written form
• oversee day to day maintenance of rental properties
• ensure that company policies and procedures are consistently applied to required standards
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• onboarding new Clients and Portfolios efficiently and in line with our processes
• adding new Landlords, Properties, Tenants and Tenancies to the property management system accurately and efficiently
• manage planned maintenance of rental properties in line with legislative requirements
• manage e-mails and ensure that the property management system remains updated
• manage the registration and release of tenancy deposits
• manage the portfolio arrears levels and credit control procedures taking steps to meet agreed targets and understanding reasons for variations
• ensure the Landlords remain updated concerning management issues
• deliver consistently high levels of Customer Service