BURGH ISLAND

Responsibility

• take responsibility for the business performance of the restaurant
• co-ordinating the operation of the restaurant during scheduled shifts in the absence of Restaurant Manager
• co-ordinating the entire operation of the restaurant during scheduled shifts
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• maintaining high standards of quality control, hygiene and Health & Safety
• analysing and planning restaurant service to ensure coherent and clear service style
• responding to customer complaints in the absence of Restaurant Manager
• organising cleaning rotas and records for bar and back of house areas
• managing staff and providing them with feedback
• ensuring rotas are completed and live as per company standard
• ensuring that all employees adhere to the Company’s uniform standards
• responding to customer complaints
• ensure all emergency procedures are viable and communicated
• taking responsibility of all HR matters and keeping up-to-date with staff HR files
• ensuring that the team get a balanced work/life balance with rotas reflecting this ethos
• advising customers on menu and wine choice
• to be constantly vigilant of security risks and immediately report any suspicious incidents
• ensuring effective shift planning as per agreement with Line manager
• training and motivating staff
• checking stock levels and communicating to Restaurant Manager for ordering purposes
• creating and executing plans for department sales, profit and staff development
• organising and supervising any area of the restaurant when circumstances dictate
• recruiting, training and motivating staff
• helping in any area of the bar/restaurant when circumstances dictate
• preparation of purchase orders for required equipment
• checking stock levels and ordering supplies
• visible head of operation to customers
• attend meetings as required
• preparing cash drawers and providing petty cash when required
• planning and co-ordinating menus with the Exec chef and Functions manager
• to be constantly vigilant in respect of H+S issues and report risks
• liaise with Bar manager and Sommelier to ensure stock levels are correct with customer expectations

Current offers for the position:

Requirements

• 2 years experience at Sous Chef Level in a quality hotel or restaurant
• experience of managing / a part of a kitchen team of at least 8 chefs
• wants to be part of a progressive and forward-thinking business
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• A clear understanding of managing food costs
• evidence of stable employment and length of service with previous employers
• deliver an exceptional dining experience for our guests across all areas of food service
• can demonstrate literacy, numerousy and attention to detail
• work with our senior team across our business so it can flourish
• ability to hold to account and take responsibility
• work well in a team as well as independently
• demonstrate ability to lead by example
• demonstrate commitment to continuous improvement running the day to day sections of the kitchen
• demonstrate comitment to continous improvement running the day to day sections of the kitchen
• support and inspire your team to deliver our unique and genuine experiences
• ensuring the kitchen is a safe and clean environment
• chefs: 5 years
• someone with a background of preparing fresh ingredients
• must have previous experience in a Rosette restaurant/hotel
• previous experience in a fine dining setting
• proven successful track record of working within professional kitchens

Current offers for the position:

Responsibility

• an exciting opportunity has arisen to join the team at the iconic Burgh Island Hotel
• plan and source drinks lists to compliment menus and maximise sales and profitability
• review drinks lists seasonally in conjunction menu changes
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• directly work in any area of the bar or restaurant when circumstances dictate
• understand guest profile and adapt wine and drinks list to suit
• manage selection and delivery of wine flights as appropriate
• create pairing options for regular and ad hoc menus
• we are now looking for passionate people that would like to join the fantastic team to deliver an excellent and memorable experience to all of our guests
• assist guests during the dinner service with wine recommendations and selection for perfect pairing with their dinner
• decanting of the wine as appropriate
• develop a training program for all Team Members to improve their knowledge of wine tasting, cocktail making and service
• ensure that all wine is served in proper glassware and in proper condition
• maintain all beverage lists to be accurate, up to date and free of errors
• manage wine cellar and ensure it is fully stocked
• respond appropriately to customer complaints
• maintain cleanliness of bars, work areas and tables throughout shift
• take food and beverage orders from serving staff or directly from patrons, and using EPOS systems enter these accurately onto till.Collect money for drinks served or transfer to rooms immediately
• provide guests with information about the hotel and about local areas, including giving directions
• train Team Members throughout the hotel in order to maximize their understanding of wine and proper service techniques including glassware, pour levels, storage, beverage pairings and the ability to understand guest preferences
• use Hotel approved chemicals and substances correctly and safely following certain procedures and by using correct dilution ratios

Requirements

• extensive mixology experience
• great knowledge of wine, beer, and spirits
• experience in leading and managing a team
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• WSET or similar qualification
• 5 years of experience in hospitality, and 2 years in a similar role
• experience in creating relationships with local suppliers and reps
• experience of building and leading teams
• capability to manage a small team successfully
• ability to train and incentivise staff
• sommelier: 1 year
• bartending: 1 year
• to be organised efficient and effective
• to be collaborative with all other HOD’s

Current offers for the position:

Responsibility

• A unique opportunity has arisen for our famous Bar at Burgh Island to require a Bartender/Mixologist
• ensure all food/garnish is fresh and ready before the service and all beverages are prepared/made according to specification and delivered accordingly
• be able to build and maintain long term relationships with regular guests
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• be able to recommend and up-sell wine and beverages
• deliver food & beverage service in the Bar area and support both restaurants in the food & drinks delivery if needed
• be able to explain how various menu items are prepared, describing ingredients and allergens
• to continually build products knowledge and bar skills
• ensure that guest experience in the bar is smooth, seamless and appropriate, ensure all guests are given a warm and friendly welcome
• check identification of customers to verify age requirements for purchase of alcohol
• maintain cleanliness of bars, work areas and tables throughout shift
• plan, organize, and control the operations of a cocktail lounge or bar
• order or requisition liquors and supplies
• serve snacks or food items to customers seated at the bar
• take food and beverage orders from serving staff or directly from patrons, and using EPOS systems enter these accurately onto till. Collect money for drinks served or transfer to rooms immediately
• be an ambassador for the bar and the hotel. Recommend other services to patrons
• provide guests with information about the hotel and about local areas, including giving directions
• to assist the Restaurant team with the running of service as and when required

Requirements

• hospitality: 1 year
• bartending: 1 year

Current offers for the position:

Requirements

• nail the attention to detail in the food offering
• develop a stable, energised and professional relationship with colleagues
• focus on sustainable practices to protect the business for the next generation
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• wants to be part of a progressive and forward-thinking business
• you will have good time management
• have a cool and calm attitude
• someone with a background of preparing fresh ingredients
• demonstrate the ability to listen and follow clear instructions
• be passionate to learn and develop your skill set
• you may need your own means of transport due to the location of the business

Current offers for the position: